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93-year-old YouTuber back in business after being kicked off platform

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Re: 93-year-old YouTuber back in business after being kicked off platform

#41

Post by Cthulhu_ »

ryandrake wrote: post #10
qmarchi wrote: post #6

Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…

In this case, an entire channel was shut down (with no opportunity for appeal) on account of a single instance of someone zoom-bombing a live stream with pornography. Presumably the decision was entirely automated and there was no human in the loop. It doesn't matter how many users you have. This "solution" seems like swatting a fly with a nuclear weapon. Why not just take down the offending video until the user take…

> Why not just take down the offending video until the user takes corrective action?

I believe this is how Twitter handles / handled rule breaking content, you got an infraction / suspension until you acknowledge and deleted the offending tweet.

Of course, I believe videos are a lot harder because it's video content which takes more effort to analyse than relatively short plain ish text messages, especially automated.

Re: 93-year-old YouTuber back in business after being kicked off platform

#42

Post by papageek »

qmarchi wrote: post #6

Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…

All the services are revenue generating. Advertisers pay for eyeballs.

Re: 93-year-old YouTuber back in business after being kicked off platform

#43

Post by prmoustache »

qmarchi wrote: post #6

Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…

Do you have actual numbers on how many accounts are banned and how many appeal processes are triggered every day ? worldwide and by countries?

Re: 93-year-old YouTuber back in business after being kicked off platform

#44

Post by taormina »

lolinder wrote: post #35
taormina wrote: post #28

Earlier quoted context omitted.

That is absolutely hilarious. There is definitely a middle ground between today’s “spend $0 on live human support” and “spend X% of YT revenue on the support a platform like YT demands”. There exists an X% where they are plenty profitable. It’s a video hosting platform subsidized by the largest ad network in the world.

They don't spend $0 on live customer support, they spend X%. At their scale there will always be high profile stories like this unless and until they spend enough to support every single user who runs into problems with their automated systems. Spending that much is completely cost prohibitive, so we should never expect to reach a point where we stop seeing stories like this.

What’s the job title of that live customer service agent? And how do you reach them? To the observing world, they act like it’s $0. There’s a world of difference in “sure, this is an always an expected edge case” and “oh well, let’s just let our systems systematically screw everyone”. We have this dog and pony show every week. Most days of the week. They don’t only destroy creators who do well on YT, you just don’t usually get critical traction on your Tweet. Then you what do you do? Beg on HN and pray?

Re: 93-year-old YouTuber back in business after being kicked off platform

#45

Post by gooosle »

sbarre wrote: post #33
gooosle wrote: post #30

Earlier quoted context omitted.

You keep alluding to these regulatory restrictions which supposedly force this kind of behavior from Google - please go ahead and tell us what those are.

[flagged]

I asked for a very specific thing, not 'regulations that impact youtube'. The fact that you're telling me about your little search engine adventure without actually sharing a single link/specific regulation, says a lot.

Re: 93-year-old YouTuber back in business after being kicked off platform

#46

Post by vundercind »

sbarre wrote: post #22
vundercind wrote: post #15

Earlier quoted context omitted.

> However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world. One way: dollars. Another way: don't provide services you can't support. The only way it's actually going to happen, and when it does we'll shockin…

> don't provide services you can't support. Also playing devil's advocate here: Define "support". I'm sure Google will tell you that they support their billions of users just fine, relatively speaking, and that the percentage of people who fall through the cracks is an acceptable margin (to them, obviously not to the users themselves). To your point about "not providing the service", do you believe that the trade-off…

I don't think the vacuum left by Google exiting free video hosting would last long.

There are lots of potential solutions to the problem, that aren't all very-expensive centralized services, but YouTube existing takes up all the oxygen in the room.

Re: 93-year-old YouTuber back in business after being kicked off platform

#47

Post by Cthulhu_ »

some_random wrote: post #31
sbarre wrote: post #18

Earlier quoted context omitted.

Yeah it feels like there should be an escalating series of consequences for infractions.. It should have been pretty straightforward to establish a pattern (or lack of) around whether this was an intentionally abusive channel or a first-time offence. But of course this costs money and takes time to build.

They sorta have this already for copyright strikes, but I guess porn was judged to be a more impactful offense?

Yes; they cannot take any risks with that, laws around showing porn to people / minors (accidentally or not) are stricter than copyright violations. I'm not a legal expert and honestly I'm pulling this out of my ass, but, porn is a legal matter, but copyright violations is a civil matter.

There's also the advertisers and payment processors to consider, most of them will have nothing to do with porn. This triggered some major pruning of various websites too, Tumblr and Reddit on the one side, but huge chunks of Pornhub and co as well for any porn that didn't come with the right paperwork, including identification and consent forms from the participants.

Re: 93-year-old YouTuber back in business after being kicked off platform

#48

Post by Cthulhu_ »

tossandthrow wrote: post #8
qmarchi wrote: post #6

Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…

It is easy: Allocate the resources needed - hire more customer reps. This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. And maybe we should not accept that profit seeking people want to do that anyways.

> hire more customer reps.

For that scale, you're looking at an army of tens of thousands of customer reps - on top of however many they already have. I don't know how Google does it, but FB has a number of subsidiaries or contracted companies across the world that spend their days doing content moderation.

Re: 93-year-old YouTuber back in business after being kicked off platform

#49

Post by oidar »

qmarchi wrote: post #6

Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…

>> However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world.

2.7B users is a lot, but how many of those are established content creators (like say - more than 10k subscribers) that are banned on a daily basis? How many people would it take to review those cases?

Re: 93-year-old YouTuber back in business after being kicked off platform

#50

Post by [deleted] »

qmarchi wrote: post #6

Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…

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