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My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

watilo.com

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Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#41

Earlier quoted context omitted.

If you want to be an artist then control of your intellectual property is probably a topic you care a great deal about. Your domain and how people reach you is probably the first lever. If you are giving that up happily, I assume renting without the option to own or leasing a car is a sensible business model to you and you are just experimenting without any real intention of starting. The effort and time in becoming…

From my *personal* experience, the target audience, to a large degree, doesn't care at all about owning domains, websites or servers. They want something that just works and the less they have to deal with technology, the better. In that sense, a reasonable and ethical service where you own nothing is much better than one that preys on you and you still own nothing.

People want the thing whose functioning they are largely ignorant of to just be solved by someone else already, news at eleven.

It is, I feel, the responsibility of those who do know how these things work (e.g. us) to point out which things are important and which are safely dumped onto someone else. In this case, one’s identity on the ’net is very important, and something one should absolutely not put into position to be held for ransom later by being bundled with other services.

Do rent a hosting service, absolutely. (Do not trust it to hold the only copy of your data or metadata or social graph, but that’s usually something photographers understand implicitly, unlike e.g. writers.) Website hosting, DNS hosting, autoupload, social crossposts, whatever, buy all of that stuff as a bundle if you want—your risk threshold for redoing all of that after a hostile acquisition of your hoster is your own. But do not, under any circumstances, let them hold your identity at the same time. On the ’net, that’s your domain registration.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#42
post #31

Earlier quoted context omitted.

Why did the change need to happen if this is a plausible outcome? Why add the risk to an existing customer that by all metrics is already loyal? Wouldn't an email with a % price increase and explanation been more acceptable? Why the drastic change in price? It's someone trying to squeeze more revenues quickly and by doing so, damaging their brand / reputation.

It seems like more work to write a rant and post it to hackernews than to just take a quick phone call.

Not if you are afraid of calling people.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#43
post #21

EasyDNS might be a few cents more (literally) than the alternatives, but they're a smallish company and have never pulled this nonsense. (Also their customer support assist in preventing domain hijacks and recovering, which is pretty important if your domain is valuable.) Porkbun is pretty good, too, but their margin is smaller and domain protection is less of a thing for them. Google and Cloudflare are very cheap (b…

> Also their customer support assist in preventing domain hijacks and recovering, which is pretty important if your domain is valuable.

I might be missing something here, but why do you feel that this particular service is worth highlighting? Genuinely asking because maybe there's something I'm not aware of. I was under the impression that most popular registrars have procedures in place to prevent this kind of things. To transfer a domain, I usually have to unlock it and/or provide some kind of transfer activation code, I get an email, then there's some transfer waiting period.

How do people get their domains stolen these days that would make EasyDNS's customer support particularly stellar in that regard?

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#44
I recently transferred all my domains and cancelled a DNSimple account I’ve had for more than a decade for similar reasons.

A couple years ago they migrated me to a more expensive plan with no notice, I had to catch the price difference on an invoice. I wasn’t happy but it’s a lot of work to transfer domains.

Recently I discovered they introduced a plan that fit my usage and cost 50% less, but (would you believe it) they didn’t bother quietly migrating me to that plan…

These guys can’t be trusted.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#45

I've been with DNSimple for years (personal and business accounts) and am watching closely to see whether I need to think about moving off in the next year or so. I've also started to feel like something is off … price hikes with no added benefits have me wondering if it would really be so bad to manage DNS for ≈ 30 domains at Hover or something.

Cloudflare handles domain registration at no price markup, the UX is solid once you figure out the slightly quirky process, and transfers have gone smoothly.

Cloudflare is already too powerful. Using their domain registration only plays into solidifying their market domination.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#46

Is there any feature there that is unique enough you can't use AWS or GCP? I use GCP for all my DNS needs and it's very very cheap.

They have a feature called ALIAS records, which is a non-standard DNS record type similar to CNAME, but it works with the root domain. The people I know using DNSimple were using it because it worked better with Heroku than other DNS providers at the time. They are not the only ones offering ALIAS records now, but it's still a non-standard feature that not every DNS provider has. A feature like this is needed for Heroku, since they do not give you IP addresses for your servers - you have to use CNAME or ALIAS records.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#48
Founder and CEO of DNSimple here. I'd like to clarify a couple of things about our business that may shed some light on why we've ended certain legacy plans when we have.

There are two key parts to our business: domain registration management and authoritative DNS. These two parts have very different price models in the industry. For domains, you pay a fee for each year they are registered. For DNS, you pay for each zone and then for the DNS queries.

The price changes around domain registrations have not been coming from us, rather registry operators have been raising many of their wholesale prices repeatedly in recent years. The operator for .COM even showed up in the news recently when Senator Warren called for an investigation into Versign for the price changes around that TLD. We’ve either kept domain prices stable for as long as we could, or even reduced them, as long as we were able to retain some small margin.

The price changes around operational DNS stems from the rising prices of infrastructure as well as changes by our vendors for various services related to DNS operations. Last year we overhauled our pricing to try to remain competitive in the DNS operational space by reducing minimum requirements (you can register domains with us and use another DNS provider which is something you could not do with our previous pricing model) and by aligning to actual costs (we were not charging for queries for a long time, but we are being charged for queries for things like DDoS defense and edge caching, so we had to update our prices to reflect these changes).

Operating a business means you have to keep at least 3 groups happy: the customers, the team, and the owners. Many times I have to make a decision that will make someone unhappy, and it sucks, but I do it to ensure we can continue operating and keep providing service to those that see value in what we offer. This is one of those cases. From the operational DNS perspective, our Basic Reseller plan has been operating at a loss for the last few years, so it had to ultimately go.

To Cory and any other customer who feels we did not communicate well on the changes: I’m sorry. I assure you we have tried over and over through emails and one-on-one conversations to explain why these changes were necessary. I, and the entire DNSimple team, have always been very open with any customer that is frustrated with changes we’ve made, and we will continue to do so. If you ever want to talk to me about DNSimple, my inbox is always open.

Re: My domain registrar (DNSimple) tried to 5x the cost of my reseller plan

#50
post #48

Founder and CEO of DNSimple here. I'd like to clarify a couple of things about our business that may shed some light on why we've ended certain legacy plans when we have. There are two key parts to our business: domain registration management and authoritative DNS. These two parts have very different price models in the industry. For domains, you pay a fee for each year they are registered. For DNS, you pay for each…

> rising prices of infrastructure

What does this refer to? (It sounds like servers, and those are certainly not getting more expensive.)

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