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A search engine by and for the federal government

search.gov

41–50 of 67 posts

Re: A search engine by and for the federal government

#41
post #37

Earlier quoted context omitted.

It would be much more difficult to understand what users are doing with the products and prioritize development.

Can you give an example?

I'd image it's pretty typical analytics stuff.

• Logging events for errors.

• Seeing device statistics to know which browsers/devices to support/optimize for.

• Reviewing page flows to understand how users navigate/understand the site. Is the navigation easy to understand? Are the right pages highly-visible?

• Seeing which pages have high drop off rates, indicating either a resolution or lost hope.

• Analyzing trends over time to better understand users and the topics they're focused on. Is there high traffic to covid-19 symptom pages? Or maybe student loan forgiveness resources?

I can see a lot of meaningful and actionable data being gleaned from such systems. It's much more difficult to make improvements without supporting data.

Re: A search engine by and for the federal government

#42
post #10

Why would a .gov Web site like this have dependencies on, and information leaks to, googletagmanager.com and crazyegg.com?

Maybe I'm dense but why would you expect a government service to not use common tooling available to them?

Third party services that remain involved aren't "tooling". They're part of the final site, dragging in all of that terrible behavior of the surveillance industry. So yes it's reasonable to ask why one should have to suffer that to access a public service and/or by government requirement. If we had a US GDPR and some societal expectation of privacy letting us be reasonably sure those vendors were prohibited from creating surveillance dossiers on us it would be more reasonable, but US "governance" is actually skewed the exact opposite way.

Re: A search engine by and for the federal government

#45
post #37

Earlier quoted context omitted.

Can you give an example?

I'd image it's pretty typical analytics stuff. • Logging events for errors. • Seeing device statistics to know which browsers/devices to support/optimize for. • Reviewing page flows to understand how users navigate/understand the site. Is the navigation easy to understand? Are the right pages highly-visible? • Seeing which pages have high drop off rates, indicating either a resolution or lost hope. • Analyzing trends…

(Thanks for responding.)

How can this not come from a self-hosted, secure and privacy-respecting, analytics tool?

Even their existing normal HTTP/HTTPS Web server access logs give them all of the things you listed. Even at almost the start of the Web, they did.

Google Tag Manager is a surveillance tool for the benefit of Google. And they pitch it to companies as:

> Google Analytics lets you measure your advertising ROI as well as track your Flash, video, and social networking sites and applications

That's the first blurb on the first Web search hit. It's targeted as a tool for marketing people who brag about the large size of their ad spend on Google AdWords, and then need to make Powerpoints to justify that.

And who are often mimicked by people who don't know any better, but think it's best practice, because they saw a grownup doing it. Or they copy&pasted it from somewhere without understanding.

And when it's on a gov't public information system, it's leaking data about citizens to a private company known to snoop on everything it can, even secretly and against reasonable expectation of privacy.

(For example, in this case, who would know that by using a prominent Web site of the federal government, their behavior on that site is leaked to Google, who, due to other snooping, can attribute it to them personally as an individual. Like, if they walked into a Federal building, to consult an official, and Google had placed hidden cameras and microphones, that it controlled, throughout the building, and even followed them to and from the federal building.)

And, technically, it introduces an additional security weakness, by loading and running code from some site not under gov't control. Which, as we just saw for the nth time yesterday, is almost never well-placed trust. And for no good reason; only mistaken-at-best reasons.

That's just an example. Most other techbro "best practice" third-party requests have similar problems, or even worse, and are similarly unnecessary.

Re: A search engine by and for the federal government

#46
post #4

The new tech stuff the government has been putting out is legitimately fantastic. login.gov is probably my favorite sign-in experience, maybe slightly behind Google's (and considerably ahead of Apple or Microsoft's).

reminds me of Snow Crash, where the US federal government is reduced to a software entity.

Re: A search engine by and for the federal government

#47
post #14

Earlier quoted context omitted.

Login.gov doesn't.. but plenty of federal sites (like IRS) are still using that id.me poppycock. Here's to hoping they prioritize a migration soon.

I was absolutely flabbergasted that they didn't even white-label the third party stuff behind their own .gov domain, which means they're mis-training users towards "It's normal to hand over extremely sensitive official information to vaguely-plausible-looking companies with websites and certificates ultimately under the control of Montenegro."

I doubt any conventional web user knows or cares that “.me” is a ccTLD, or that it’s even related to Montenegro. If anything the reaction is “you don’t need a .com!?”

Re: A search engine by and for the federal government

#48
post #4

The new tech stuff the government has been putting out is legitimately fantastic. login.gov is probably my favorite sign-in experience, maybe slightly behind Google's (and considerably ahead of Apple or Microsoft's).

Yeah it's cool. Lately just feels like they're doing work, not all home runs, but they're out there swinging.

I've noticed this too, night and day from the Trump years.

Here in Ohio we have the Intel plant going up just east of me, goverment spending is great when it works and thats what the Dems have become all about. But the flip side is our courts have been sold off to the highest bidder and our juvinile and family court systems are run like for porfit orphanages with the legal right to seperate children from their families [1]. Big government is great when it works but terrifying when it overreaches as is happening now.

I'm glad everyone is making money but, in more ways than one, we are simply incurring a debt that will have to be paid back by our children.

1. https://www.amazon.com/Injustice-Inc-Americas-Commodifies-Ch...

Re: A search engine by and for the federal government

#49
post #34
post #4

The new tech stuff the government has been putting out is legitimately fantastic. login.gov is probably my favorite sign-in experience, maybe slightly behind Google's (and considerably ahead of Apple or Microsoft's).

It's funny we expect governments stuff to be so bad that when they do something at the level of a regular SaaS our minds are blown.

it's the virtuous cycle of Republicans running on the meme that the government is inherently bad, then using their power to make it worse

Re: A search engine by and for the federal government

#50

The gov usually contracts out its coding. Waa this made contractors under the federal gov or actual gov employees?

The team is a mix of employees and contractors. They also offer customers (government agencies who use their service) the option to use Bing results or their in-house Elasticsearch results: https://search.gov/admin-center/content/content-overview.htm...

They do good work, and it’s an important service. I believe it saves a ton of money for the federal government by reducing reinvention of the wheel. As a former federal employee and current federal contractor, it’s been very helpful to be able to use their no-cost-to-customer search services on multiple projects. On my current project we eventually shifted to doing our own search (using Postgres full text search) so we could customize the indexing and ranking, but Search.gov was a useful interim solution.

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