It's worse than that. They always sacrifice their customers to try and win new business on some fad of the hour. Every fucking time. This has been going on 20 years at least. This is another Windows Phone. They shaft the entire platform for a decade to fulfil some stupid fucked up half baked ideology. Imagine Windows if they invested in their customers rather than their stock price and ego. Imagine if they became a b…
You're missing the point. Think of the actual Windows user: it's not the average joe/jane that get the oem laptop with windows pre-installed, it's the big IT departments that are going to not only ship tens of thousands of windows machines (with "professional" tier licenses) but also the whole bundle of expensive shit (office, outlook, teams, office364, active directory and the whole thing).
Have you focused on those customers?
Ok now think: what alternatives do those customer have? Pretty much NONE.
If you're thinking GNU/Linux you're being unrealistic. GNU/Linux on non-tech workers' desktop will always be ready next year, every year.
If you're thinking Macbooks... No IT budget is deep enough for that.
Microsoft has no need to worry about their customers as Windows users. They have no other place to go anyway.