Earlier quoted context omitted.
I have been with Protonmail since 2014. And I feel that they are essentially now the same as any other company which makes loads of dollar - they give up their values. Don’t get me wrong, I have multiple ‘Visionary Accounts’ but I have just no expectation of them protecting my data completely. How do they get peoples passwords / keys? Easy. They just wait for you to log in and they swipe it then. It’s targeted. They…
Besides, none of it really matters when their customer service backdoor lets you into an account if you can enumerate recent emails that account has received. I'd never trust anything serious with Protonmail. (Try it)
Here’s their recovery process: https://proton.me/support/set-account-recovery-methods
I don’t see there customer support call as a recovery method. I‘d expect that for paid accounts you could theoretically verify your identity to CS via payment, but in that case you lose the data anyway.