41–50 of 324 posts
Earlier quoted context omitted.
The question I ask straight back at you: how long do you think an oven should last?
9 years is a lot to expect it to be under warranty...
Asking a warranty repair on a 9 years old oven is a bit of a stretch. I doubt it'd fly in the EU.
As long as no exotic or custom components are used they should be easy to find parts and repair too
Earlier quoted context omitted.
The question I ask straight back at you: how long do you think an oven should last?
9 years is a lot to expect it to be under warranty...
Luckily there are still a few countries at the bottom of the world with good consumer legislation.
Earlier quoted context omitted.
I don't think the courts really matter, what does matter are the legal guarantees. In the EU it is an explicit two years, so I think a situation like this, where a 9 year old appliances is being repaired under threat of legal action, simply won't arise as the customer has no legal basis for his claim.
I mean, there are normal consumer protection rules. But it's actually commonplace for a lot of appliances at least in Germany and Japan to have a 10 year operational guarantee. I don't really how you can enforce it in either place, but it does seem to me that at least the big traditional companies to stick to these periods for bigger appliances such as air conditioning, fridges, washing machines etc. Interestingly fo…
But these are a voluntary guarantee from the manufacturer, which naturally are much harder to enforce legally. As you are not arguing the law, but the manufacturers wording of his guarantee.
Asking a warranty repair on a 9 years old oven is a bit of a stretch. I doubt it'd fly in the EU.
The question I ask straight back at you: how long do you think an oven should last?
≤ € 199 2 years
€ 200 - 299 3 years
€ 300 - 399 4 years
€ 400 - 499 5 years
€ 500 - 599 6 years
€ 600 - 699 7 years
≥ € 700 8 years
On one hand this seems rather short to me, on the other hand, it's kind of a "you get what you pay for" affair. I don't really know what profit margins manufacturers have, but when I worked for a store profit margins for us really weren't all that big for us (and also didn't scale as much with price as many people assume).
Asking a warranty repair on a 9 years old oven is a bit of a stretch. I doubt it'd fly in the EU.
Which is entirely irrelevant in Australia as the consumer law is based on expectations and the value of the item. If I buy an expensive fridge and it fails in 5 years due to a faulty component, then that is up to the retailer and manufacturer to sort out between themselves as to who wears the cost of replacement or repair.
Earlier quoted context omitted.
Apparently not in Australia.
Well there was no court case. Considering the cost of sending a lawyer attend the hearing and the potential risk of creating a precedent, it may simpler and cheaper to send an engineer when someone complains too loudly...
We've got a similar thing in New Zealand: the Consumer Guarantees Act. The people who sold the broken thing to you can either fix it, replace it, or refund you the cost of it. The decision is unfortunately up to them, so they sadly often replace things rather than fixing them. Consumer NZ is usually used as the independent source for expected product lifetimes: https://www.consumer.org.nz/articles/appliance-life-expe…
Did a claim with MCOL, they waited until the day of the hearing to pony up what I was claiming for, with interest. In the UK the individual gets to choose the venue with MCOL, so they'd have had to send a lawyer to Cheltenham to contest it.