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Deletion of user account

soflow.com

41–50 of 117 posts

Re: Deletion of user account

#41

Earlier quoted context omitted.

Amusing, because it should be free in the EU.

Really not trying to be devil's advocate here, but the company is based in Switzerland, and neither Switzerland nor UK are in the EU.

If you offer something to EU residents, you have to comply with GDPR. Even if you are not part of the EU.

Re: Deletion of user account

#44

Earlier quoted context omitted.

Amusing, because it should be free in the EU.

Really not trying to be devil's advocate here, but the company is based in Switzerland, and neither Switzerland nor UK are in the EU.

I think the idea is that the GDPR requires that companies allow users to delete or correct data about them.

And the GDPR scope is determined by the user, not the company. You can have your company based on the far side of the moon, with 99.99% of your users based on mars. For that one user that is living in Europe (note : living, not nationality) the GDPR applies.

Mind you, I'm not sure that the GDPR says that you can't charge for that. As long as you can justify that the amount is in relation to your expenses, my bet would be that a judge will allow it.

Re: Deletion of user account

#46
post #28
post #6

This is weird. Their privacy policy enforcing them to delete your account. I guess it is just a catch for those who don't know what GDPR us. 4. Right to deletion a) Obligation to delete You may request the controller to delete the personal data concerning you without undue delay, and the controller is obliged to delete such data without undue delay, if one of the following reasons applies: - The personal data concern…

It might be similar to how credit report agencies have to provide the reports for free under GDPR, but not before trying to make you pay twenty different ways.

>but not before trying to make you pay twenty different ways.

This itself is illegal. It must be simple and straightforward. EU laws broadly do not tolerate the rules lawyering popular in the US, companies know what the intent is and playing games will not work out in their favor.

Re: Deletion of user account

#48
post #6

This is weird. Their privacy policy enforcing them to delete your account. I guess it is just a catch for those who don't know what GDPR us. 4. Right to deletion a) Obligation to delete You may request the controller to delete the personal data concerning you without undue delay, and the controller is obliged to delete such data without undue delay, if one of the following reasons applies: - The personal data concern…

Does the GDPR prevent the data controller from charging the user reasonable costs for deletion?

There are circumstances where they can charge a 'reasonable fee' for processing a Subject Access Request.

Re: Deletion of user account

#49

Earlier quoted context omitted.

Amusing, because it should be free in the EU.

Really not trying to be devil's advocate here, but the company is based in Switzerland, and neither Switzerland nor UK are in the EU.

If they only sold their products in Switzerland, sure. But once they operate in EU countries, they must respect EU laws (for those costumers, at least).
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