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Teatotaller cafe owner wins Instagram case in court

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Re: Teatotaller cafe owner wins Instagram case in court

#41
post #37

> Soldati’s win wasn’t just a win for him, he said, but a win for all Instagram users and small business owners who have faced similar problems with the tech company. This is just boilerplate nonsense used in every story like this. It is false. It was purely just a win for him. Anyone else wanting to sue Meta over a deleted account will have to go through almost exactly the same thing. The fact that Soldati may have…

This shows you have no idea how the US court system works. Meta's defeat leads to a build up of case law, making it harder for meta and similar companies to win unlike class action lawsuits, which lead to nothing. It does take time for these cases to build up the appeals process and such, but it does get there. In short, he does win in the short term, but everyone wins in the long term.

class action suits don’t contribute to case law?

Re: Teatotaller cafe owner wins Instagram case in court

#42
post #4
post #2

I don't get this. Why not pay an employee to take a few hours, ask a person from the necessary team to take a look, then call or write the complainant? That -has- to be cheaper than getting all these lawyers involved over what was probably, as the article states, a glitch of some sort.

Agreed, it seems like a disproportionate response. Handling the situation quietly when the court case was filed might have avoided this bad-for-Meta legal precedent. Taking it to trial seems like the most risky move, I'm interested if anyone can see Meta's legal logic here.

Did they assume they would win?

Re: Teatotaller cafe owner wins Instagram case in court

#43
post #10

> Meta also argued it was immune to any cases brought against them under section 230 of the Communications Decency Act (CDA), which is often used to obtain immunity from claims involving the publishing or deletion of material on its platforms. A crack in Section 230. Nice!

A crack in Section 230 would be disastrous. But this doesn't look like a crack at all, and IG never tried to claim that they had deliberately chosen to delete the account. That might even have pushed it under Section 230!

Did you read the article? Literally their first defense was that the user had deleted the account themselves

Re: Teatotaller cafe owner wins Instagram case in court

#44
post #37

> Soldati’s win wasn’t just a win for him, he said, but a win for all Instagram users and small business owners who have faced similar problems with the tech company. This is just boilerplate nonsense used in every story like this. It is false. It was purely just a win for him. Anyone else wanting to sue Meta over a deleted account will have to go through almost exactly the same thing. The fact that Soldati may have…

This shows you have no idea how the US court system works. Meta's defeat leads to a build up of case law, making it harder for meta and similar companies to win unlike class action lawsuits, which lead to nothing. It does take time for these cases to build up the appeals process and such, but it does get there. In short, he does win in the short term, but everyone wins in the long term.

I understand precedents. How much can it help?

The goal isn't just to win (which the guy did, after all) but not spend years.

Suppose the existence of precedent knocks it down from 6 to 3 years. That's twice better, but still poor. Most people will give up.

Re: Teatotaller cafe owner wins Instagram case in court

#45
post #37

Earlier quoted context omitted.

This shows you have no idea how the US court system works. Meta's defeat leads to a build up of case law, making it harder for meta and similar companies to win unlike class action lawsuits, which lead to nothing. It does take time for these cases to build up the appeals process and such, but it does get there. In short, he does win in the short term, but everyone wins in the long term.

I understand precedents. How much can it help? The goal isn't just to win (which the guy did, after all) but not spend years. Suppose the existence of precedent knocks it down from 6 to 3 years. That's twice better, but still poor. Most people will give up.

There are billions of Meta users. If even 0.005% ever challenges Meta, that’s too much to handle for the company. So they’ll just enact better policies.

I lost my Instagram account because I was on a VPN while browsing Instagram website. Nothing malicious. Just a normal user. This is good news for users because they build up years of history and connections on these apps.

Re: Teatotaller cafe owner wins Instagram case in court

#46
post #2

I don't get this. Why not pay an employee to take a few hours, ask a person from the necessary team to take a look, then call or write the complainant? That -has- to be cheaper than getting all these lawyers involved over what was probably, as the article states, a glitch of some sort.

Because Meta has billions of users and they don’t have humans look at these cases. It’s all automated.

I lost my IG account multiple times due to using a VPN. I’m a normal user. Nothing malicious. Every support request is answered by only a robot.

Re: Teatotaller cafe owner wins Instagram case in court

#47
post #28
post #4

Earlier quoted context omitted.

Agreed, it seems like a disproportionate response. Handling the situation quietly when the court case was filed might have avoided this bad-for-Meta legal precedent. Taking it to trial seems like the most risky move, I'm interested if anyone can see Meta's legal logic here.

Lawyers don't get paid if the issue is resolved internally by support teams.

That’s assuming Meta has support teams. I’ve yet to see evidence of that. I once had to solve a Facebook business page issue that went unanswered for a year, and the only way I got it moving was to send a legal threat to Meta on a lawyer’s letterhead. Ended up solving the problem with a couple weeks.

Re: Teatotaller cafe owner wins Instagram case in court

#48
Sounds like Meta. I once had to solve a Facebook business page issue (another erroneous automated decision) that went unanswered for a year, and the only way I got it moving was to send a legal threat to Meta on a lawyer’s letterhead. Ended up solving the problem within a couple weeks.

Re: Teatotaller cafe owner wins Instagram case in court

#49

So now it's right on to a woldwide class action with all the claimants who went through the process of loosing an account with all the lost media and history and emotional damages due to "computer says No" ? I know a few people who would love to jump on that.

Only for paying customers, since the fact that the cafe owner had paid for business-related services was part of what won him the lawsuit.

Re: Teatotaller cafe owner wins Instagram case in court

#50

Earlier quoted context omitted.

I understand precedents. How much can it help? The goal isn't just to win (which the guy did, after all) but not spend years. Suppose the existence of precedent knocks it down from 6 to 3 years. That's twice better, but still poor. Most people will give up.

There are billions of Meta users. If even 0.005% ever challenges Meta, that’s too much to handle for the company. So they’ll just enact better policies. I lost my Instagram account because I was on a VPN while browsing Instagram website. Nothing malicious. Just a normal user. This is good news for users because they build up years of history and connections on these apps.

> There are billions of Meta users.

But the vast majority of them are not paying users, as this cafe owner was. At best this lawsuit sets a precedent for people who are paying for business account services. It does not help ordinary free users at all.

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