I wholeheartedly support digitization, having been involved in the realms of development, system administration, and everything computer-related since my early days. However, what irks me is when I'm bound to use products or services from providers who fail to execute their roles properly despite being compensated for it.
A recent incident at my child's school serves as a pertinent example. They transitioned from a traditional cash-based food delivery system to a new digital platform. While trying to register on this platform, I was prompted to provide an "email". I input my usual email address only to be met with an "invalid email" response. After multiple back-and-forths with both the school and the platform's support, I discovered that by "email", they actually meant a "Gmail account".
For context, I've been using my own domain for my email, which ends in .international, for over a decade now—longer than my 9-year-old child has been alive. Despite this, they deemed my email domain "new". The situation reached a head when the school's principal called me, trying to understand the issue. After explaining the situation, he assured me that the problem was on my end, stating that he had consulted with other teachers and they were in agreement that ".international" wasn't a "real platform".