I paid for & use one of Tony's products (Xnapper for screenshots). It's good, but I reported a cropping bug, along with a replication bullet list and .gif screencast of me replicating the bug. I got a response from a support person telling me to increase border padding beyond any reasonable aesthetic level. Aesthetics is the purpose of buying the product, otherwise non-aesthetic screenshots are built into macOS. The…
You got an unsatisfactory reply to a support ticket. What's the realistic alternative with other software vendors of $20-50 products? IMO, the most common is not "a satisfactory reply" but rather "no [edit to add: human-generated] reply".
How do things ever get better if everyone just accepts everything that ever happens without complaint?