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FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

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Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#41

After a surprise bill of over $100 from H&R block I've been using FreeTaxUSA and have been very happy to pay $15 for state filing. The UI is just as good as TurboTax or H&R block.

What was the surprise bill of $100 for? My god, at that rate you might as well just hire a private accountant.

The last time I had my taxes professionally done it was over $300, and that was 3 years ago now.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#42
post #11
post #6

Earlier quoted context omitted.

I’m not going to shill too hard for a tax prep company, but I’ve used FreeTaxUSA for years and am satisfied. Cheap, simple, no hidden fees I’ve noticed.

I've used them for five or six years. They keep getting better. The name sounds super sketchy, but they're legit. They do charge for oddball forms, but they're super up front about that. Like when you select the forms they tell you the price. I have multiple income streams and multiple weirdo tax situations (farming, day job, three consulting firms, my own consulting) and it still only takes me 30 minutes to do my ta…

What forms do they charge for? I've only seen them charge for state taxes.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#44

Can we just switch to pre-filled tax forms already? The average American spends about $200/year and 12hrs preparing their taxes. This study from last year found that pre-filled tax forms would be accurate for 42-48% of people. That is already amazing, and I'm sure that number could be doubled over 10-20 years. https://www.nber.org/papers/w30008

How do you know if you're one of the 42-48%, though? I'd love easier taxes, but not if I've got a 50/50 chance of getting hassled over it in a year.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#45
post #11

Earlier quoted context omitted.

I've used them for five or six years. They keep getting better. The name sounds super sketchy, but they're legit. They do charge for oddball forms, but they're super up front about that. Like when you select the forms they tell you the price. I have multiple income streams and multiple weirdo tax situations (farming, day job, three consulting firms, my own consulting) and it still only takes me 30 minutes to do my ta…

Relative of a FreeTaxUSA employee here. > The name sounds super sketchy, but they're legit. I've told them to change their name, and my relative has told them to change their name. Their marketing department is...dumb, IMO. (My relative told me about a semi-recent marketing campaign, and it was laughable.) But quite frankly, I prefer a company where the marketing department is the only incompetent one.

Tell your relative they're doing really good work, but a little change to their website might do wonders. Nothing crazy, maybe just something to make them not look like identity thieves.

>I prefer a company where the marketing department is the only incompetent one.

I have never thought about that, but it is exactly spot on. They're really good at what they do and really bad at selling it. Word of mouth seems to be the only way they get customers. I read about them on reddit and started using them. Now I tell everyone about that service.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#46

Intuit is guilty of using a whole range of dark UI patterns to trick people into paying for products they don't need. Last year I almost paid $80 (surprise at the END of the entire TurboTax flow) and clicked back 10 steps to realize that they showed a deceptive screen that implied that you had to select that option. Their marketing emails are particularly deceptive, and if you try to opt out of them and unsubscribe,…

after getting owned by intuits bs 2 years in a row, I went to an accountant. $70/y, he does EVRYYHING, no gotyas or bs. I walk in or drop off all the papers he needs, he asks me a bunch of questions, files everything, I leave with all my federal, state, and local taxes filed. he guarantees a backup, I get a envelope with everything in it labels nicely, and if I ever get audited, he guarantees that he will handle all of the audit procedures as part of the cost, no extra cost.

that type of easy service and peace of mind is just toooo good for only $70. blows my mind that everyone doesn't do it.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#47
post #40
post #38

Earlier quoted context omitted.

Conservatives hate the administrative state and want to destroy it. They would prefer the free market solve all problems instead of regulators like the SEC or FTC or EPA. The Federalist Society has been workshopping this fringe theory that Congress isn't allowed to delegate enforcement decisions to federal agencies and that administrative judges are somehow unconstitutional. This was an unsuccessful (!) argument agai…

Have you looked at the statistics on how ALJs rule, and how long they take to do it? The “administrative law” system is extremely Kafka-esque.

Have you looked at statistics on how criminal juries rule?

I don't find that a convincing argument.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#48
post #24

Earlier quoted context omitted.

That hasn’t been determined, and while they’re sometimes controversial, I’m not sure they are unconstitutional as long as there’s a path to appeal to Article III courts. Just as a point of reference, military tribunals and immigration courts also fall outside of Article III as well.

[flagged]

5 U.S.C. § 3105 pretty clearly creates a set of administrative law judges under each agency. The decisions reached by these agencies can be appealed in a federal court, making them ultimately inferior to the Supreme Court.

What about this setup violates the clause you quoted?

https://www.law.cornell.edu/uscode/text/5/3105

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#49

Can we just switch to pre-filled tax forms already? The average American spends about $200/year and 12hrs preparing their taxes. This study from last year found that pre-filled tax forms would be accurate for 42-48% of people. That is already amazing, and I'm sure that number could be doubled over 10-20 years. https://www.nber.org/papers/w30008

But that’s the average American. Like everything in America, if you make enough money it’s not a problem. Just pay for an accountant.

Re: FTC judge decides Intuit’s ‘free’ TurboTax ads misled consumers

#50

Can we just switch to pre-filled tax forms already? The average American spends about $200/year and 12hrs preparing their taxes. This study from last year found that pre-filled tax forms would be accurate for 42-48% of people. That is already amazing, and I'm sure that number could be doubled over 10-20 years. https://www.nber.org/papers/w30008

how would you handle the large number of deductions and credits everyone files for yearly? does the fed know of o bought a solar generator and plan on taking a credit? do they know if I had my windows replaced and plan on a deduction? do they know how many square feet my at home office is, or how much I spent in supplies? do they know if I plan on taking the general deduction or itemizing?
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