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Render nuked my entire account with no notice

news.ycombinator.com

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Re: Render nuked my entire account with no notice

#41

Post by _xivi »

satvikpendem wrote: post #40
_xivi wrote: post #27

Earlier quoted context omitted.

Hetzner is really awful with admissions of new accounts. I tried to register twice but got denied before I even got the chance to complete registration. `After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us.` No support, no details whatsoever,…

Interesting, I haven't had issues, but I'm in the US as well, not the EU. Even still, you could use DigitalOcean and other VPS rather than paying a premium from Render et al.

Yeah I already have a couple droplets at DigitalOcean. I just wanted to give Hetzner a try.

Re: Render nuked my entire account with no notice

#42

Post by mcny »

taneq wrote: post #29
dabber wrote: post #18

Earlier quoted context omitted.

So why didn't you?

They... did? Presumably because they wanted to?

I think there is some miscommunication here. When I read I wanted to, that made me think that they knew about this before OP's problem. If they had made a warning post like warning - don't use render. It is a piece of poop, maybe OP would have saved a weekend.

Re: Render nuked my entire account with no notice

#43

Post by jamil7 »

actionfromafar wrote: post #21
andersa wrote: post #14

Earlier quoted context omitted.

Was there any explanation/reason given for the ban?

Hetzner first made it impossible for us to pay, then implied we were fraudulent for not paying, then as a special "grace" fixed the payment problem and "allowed" us to keep our newly created account. By then, it felt very shaky to depend on such a company, so we switched server to Digitalocean. Hetzner are cheap though. Edit: we did also pay, but they never acknowledged that first payment. Then we somehow had an ”unp…

Sounds like classic German customer service. You are wrong or have somehow used the service incorrectly until proven otherwise.

Re: Render nuked my entire account with no notice

#44

Post by thih9 »

gostsamo wrote: post #4

We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.

I know this is most likely a joke but just in case: let’s not do this, it would basically be [Shame HN], because that’s what makes it work.

Unless we find a way to turn it into some [AITA HN], so that it’s not just drama but also a bit of introspection.

Re: Render nuked my entire account with no notice

#46

Post by arrowsmith »

EspressoGPT wrote: post #35

Although the Render CEO is here on HN (@anurag), you should reach out to their support and not to HN.

Presumably they already reached out to support, but getting your support query on the front page of HN is sure to increase the resolution speed.

Re: Render nuked my entire account with no notice

#47

Post by rvnx »

_xivi wrote: post #41
satvikpendem wrote: post #40

Earlier quoted context omitted.

Interesting, I haven't had issues, but I'm in the US as well, not the EU. Even still, you could use DigitalOcean and other VPS rather than paying a premium from Render et al.

Yeah I already have a couple droplets at DigitalOcean. I just wanted to give Hetzner a try.

No, just don't.

Re: Render nuked my entire account with no notice

#48

Post by yieldcrv »

thih9 wrote: post #44
gostsamo wrote: post #4

We need a new sub category [Support HN] when we need high level intervention from the CEO or at least a product manager. YC startups get an immediate notification if their name shows up there.

I know this is most likely a joke but just in case: let’s not do this, it would basically be [Shame HN], because that’s what makes it work. Unless we find a way to turn it into some [AITA HN], so that it’s not just drama but also a bit of introspection.

We should call it [HNSHITTIFY] to bring it full circle

Re: Render nuked my entire account with no notice

#50

Post by rvnx »

actionfromafar wrote: post #21
andersa wrote: post #14

Earlier quoted context omitted.

Was there any explanation/reason given for the ban?

Hetzner first made it impossible for us to pay, then implied we were fraudulent for not paying, then as a special "grace" fixed the payment problem and "allowed" us to keep our newly created account. By then, it felt very shaky to depend on such a company, so we switched server to Digitalocean. Hetzner are cheap though. Edit: we did also pay, but they never acknowledged that first payment. Then we somehow had an ”unp…

Oh, I see.

I prepaid some invoices, they didn't activate the service because of a technical bug (if you change the bank card, services get cancelled, and not renewed even if you have prepayment, it just goes as unpaid).

They said that as a "goodwill gesture", they are willing to activate my access, and keep all the prepaid money as compensation.

Well, that's my guess, because actually they just replied with 3 dots "..." when I said it was not normal.

Btw, if you are Ukrainian, you can have the "privilege" to prepay for your services instead of getting banned.

https://de.linkedin.com/posts/dennydo_product-overview-activ...

And they are "nice", they are "not planning any sanctions against Ukraine" for now.

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