Intro to Social Hacking: How we lowered our cancellation rate by 90% • Hacker News Board

Re: Intro to Social Hacking: How we lowered our cancellation rate by 90%

#41

Post by jgarmon » Tue, Mar 13, 2012, 2:14 PM UTC

LeandroLovisolo wrote: post #33

Alex3917 wrote: post #31

Earlier quoted context omitted.

All the chapters are available for free on Bob Kraut's website, I didn't realize that the book hadn't come out yet.

Link for the lazy: http://kraut.hciresearch.org/content/books

Supplementary material: the Onlinesmanship WIki http://onlinemanship.wikia.com/wiki/Onlinemanship

Curated by Theresa Neilsen Hayden, who at one time modded comments at BoingBoing. As a former forum mod myself, I can attest that there are LOTs of great crowd-hacking insights here.

Re: Intro to Social Hacking: How we lowered our cancellation rate by 90%

#42

Post by HalibetLector » Tue, Mar 13, 2012, 4:05 PM UTC

Did overall Groupers scheduled also go down once people realized they couldn't cancel without having to do it themselves? also, is the no-show rate still 0.2% after implementing this policy? I find it hard to believe these other metrics didn't move at least a little bit.

Re: Intro to Social Hacking: How we lowered our cancellation rate by 90%

#43

Post by kxmg546 » Wed, Mar 14, 2012, 4:39 AM UTC

EGreg wrote: post #29

I rarely upvote things to boomark them, but this is exactly the kind of thing that I like to read about. We are building a platform for groups of people come together, kind of like grouper does for 3 guys and 3 girls, but a different approach. And psychology is a huge part of it! Making people want to do what you want them to do, or not want to do what you don't want them to do, is an art. But it is also a science, a…

To what purpose?