Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Exway doesn't care about USB-C conformity

ericswpark.com

Post reply on HN
Print view View original

41–50 of 122 posts

Re: Exway doesn't care about USB-C conformity

#41

Post by jasonjayr »

mtlynch wrote: post #18
jtriangle wrote: post #3

While I'm glad that they took the time to hold support's feet to the fire over this, doing that sort of thing is almost certainly a waste of time. Seldom will you find a support team who can understand a technical hardware problem like this, and even more seldom will you find a company that responds to this with anything other than "nothing we can do, sorry". You're not going to get the "Wow, that is our bad, we'll r…

I've sometimes been able to escalate to the right people and effect change, even when I have to go through a seemingly uncaring customer support team. I was inspired by patio11's "Identity Theft, Credit Reports, and You."[0] It changed the way I raise disputes with companies as a consumer, and it's gotten me good results. The tl; dr is that large organizations have things they're afraid of, and they typically have pr…

So; in this specific case, if they have a USB-IF trademarked logo or icon on their device or packaging, then maybe the USB-IF could come along to put some pressure to get a better outcome?

I've seen cheap devices with USB ports --- but no logo. Probably for this very reason.

Re: Exway doesn't care about USB-C conformity

#42

Post by duxup »

bombcar wrote: post #38
sickofparadox wrote: post #11

Since it's somewhat related to the topic, does anyone have a recommendation for where to buy USB 3.0 or 3.1 is cords is that are relatively inexpensive? I've gotten burned by Amazon too many times to trust.

If I really really really need it to work I buy an Apple one. Otherwise go to a real manufacturer like monoprice or a smaller company that specializes in cable. They will usually work well. You can’t get good cables for aliamazon bargain prices unless you go used/open box or similar.

I’ll second monoprice.

I wanted some thin and various length hdmi cables, Amazon sold me garbage (no surprise these days). Went to monoprice and they were cheaper than Amazon and they worked. Not basement prices like some places... but I don't have a problem paying for reliability.

Re: Exway doesn't care about USB-C conformity

#44

Post by Rebelgecko »

didntknowya wrote: post #8

Yes it's annoying but still don't get what the fuss is. You said it's because they don't care about the bigger picture. But the bigger picture is they are doing everything to cut cost and adding extra chips is not worth it. They aren't exactly hailed for their built quality.

It's a fraction of a penny, and super annoying if everything else you have supports USB-C

Re: Exway doesn't care about USB-C conformity

#46

Post by Physkal »

tomrod wrote: post #6

So, you have proof their devices are defective, and chosen to be so. Hold on those emails, they are valuable. Also, this reminds me a lot of the urban legend regarding Van Halen and Brown M&Ms with regard to their contract.[0] If they ignore the easy stuff that is hard for most to know, what other corners might they be cutting? [0] https://en.wikipedia.org/wiki/Van_Halen#Contract_riders

I wonder how effective is this strategy, and is there a name for it? Reminds me of people planting 20 dollar bills in their auto seats before a oil change/car repair. If the money is missing, what does that actually say about quality of the car repair? Also doesn't trust go both ways and you risk damaging the relationship with the vrndor? I'd be very reluctant to repair someone's car again or who plant judgmental traps.

Re: Exway doesn't care about USB-C conformity

#47

Post by qiqitori »

I don't care either. They'll probably fix it at some point if they themselves get annoyed by this behavior. But TBH, very few people will be inconvenienced by this at the current time. I have exactly one C to C cable in my house, and a lot of A to B or C cables. So what if it violates the USB C spec? The Nintendo Switch violates the C spec too. Perhaps they should have made the spec a little more straightforward?

Re: Exway doesn't care about USB-C conformity

#49

Post by jasonjayr »

_yb2s wrote: post #24
jtriangle wrote: post #3

While I'm glad that they took the time to hold support's feet to the fire over this, doing that sort of thing is almost certainly a waste of time. Seldom will you find a support team who can understand a technical hardware problem like this, and even more seldom will you find a company that responds to this with anything other than "nothing we can do, sorry". You're not going to get the "Wow, that is our bad, we'll r…

Great comment… It makes me appreciate that last year I bought a part for my car that didn’t work great but was ok. They said exactly that- they would gear up to manufacture a better one and get back to me. About 8 months later I got two redesigned parts free in the mail and got to keep the initial one.

If this is True, then definitely name the company! This is excellent customer service!

Re: Exway doesn't care about USB-C conformity

#50

Post by kadoban »

qiqitori wrote: post #47

I don't care either. They'll probably fix it at some point if they themselves get annoyed by this behavior. But TBH, very few people will be inconvenienced by this at the current time. I have exactly one C to C cable in my house, and a lot of A to B or C cables. So what if it violates the USB C spec? The Nintendo Switch violates the C spec too. Perhaps they should have made the spec a little more straightforward?

> I have exactly one C to C cable in my house, and a lot of A to B or C cables. So what if it violates the USB C spec? The Nintendo Switch violates the C spec too. Perhaps they should have made the spec a little more straightforward?

You may or may not be surprised, but other people have different mixes of tech. I'm past the halfway point in A to C, it's more troublesome now to find an open A port or cable than the other way around.

If you excuse bad behavior by companies, they'll gladly take advantage of that. Letting them blame the spec is foolish. It's not _that_ hard to get at least the basics right. Many do it fine.

Post reply on HN