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The only acceptable rating to leave an Uber driver is 5 stars

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Re: The only acceptable rating to leave an Uber driver is 5 stars

#41

Post by mg »

Majromax wrote: post #18
mg wrote: post #8

I often think that marketplace rating should work like this: Every 3 rides, you get asked "Which one of the last 3 rides did you like the best?". Then the driver you select gets 1 star. So an average driver would get 0.3 stars per ride. For display purposes, this can be normalized to whatever scale is most comfortable for users. This should completely get rid of the problems with the popular "rate every seller right…

> Every 3 rides, you get asked "Which one of the last 3 rides did you like the best?". Note that this is a variation of stack ranking, which has incentives for the usual sorts of manipulation like avoiding "difficult" times like rush hour.

One could say that a "rush hour ride" is a different service than a ride at a less crowded time.

Hotels in a small town might have better reviews than hotels in New York. But if you want to stay in NY, you compare between the hotels there. So the hotels in the small town do not have a benefit of their "manipulation" to offer rooms in a less crowded city.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#42

Post by jghn »

wkdneidbwf wrote: post #30
ChildOfChaos wrote: post #13

A rating for Uber is silly. It's just a ride to get you to A to B, having a five star rating system is what creates a situation where leaving a 5 star review i the 'only acceptable rating' I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get as…

exactly, starred ratings are weird for both the passenger and driver ..but they’re also fast to leave and well understood which i’m sure is why they’re used. if you started asking questions instead folks will stop providing feedback. maybe they could incentivize the behaviors through small credits for future rides or something.

> and well understood

Are they? There's not a universal definition of what any of the discrete star ratings mean.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#43

Post by [deleted] »

wkdneidbwf wrote: post #30
ChildOfChaos wrote: post #13

A rating for Uber is silly. It's just a ride to get you to A to B, having a five star rating system is what creates a situation where leaving a 5 star review i the 'only acceptable rating' I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get as…

exactly, starred ratings are weird for both the passenger and driver ..but they’re also fast to leave and well understood which i’m sure is why they’re used. if you started asking questions instead folks will stop providing feedback. maybe they could incentivize the behaviors through small credits for future rides or something.

[deleted]

Re: The only acceptable rating to leave an Uber driver is 5 stars

#44

Post by hirundo »

I have opted out of all rating and feedback requests by default. I now just give them rarely, for things that are out of the ordinary. And by preference I use email and my own words, rather than a form. The constant pummeling of these requests has just gotten too much, a bit of a water torture.

My eyes were opened by a company that actually offered to pay me for the feedback. I bought a scanner from Raven, and they contacted me and offered $20 for a short interview about my experience with it. How extraordinary, to actually offer to pay me for my time! I accepted their offer and tried to give good value for it. Now all of the others who request my time in return for nothing just seem like a poor deal. No, thanks, I don't feel that I owe you my time to review your product in return for a purchase, even 30 seconds of it.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#45

Post by justrealist »

tiahura wrote: post #20
jmclnx wrote: post #14

I have to disagree with this. In most cases I will say it is true. But as people here should know, people have had issues with Uber Drivers and I am sure there are scales of acceptable behavior. Not being a woman, I can see were some divers could somewhat hit (even unconsciously) upon some women. In many cases it is not be worthy of reporting, but I believe when that happens I would say a less than 5 should be select…

Flirting is normal and healthy. If you've been convinced otherwise, you've been misled.

Yes but not in situations where there's there's no easy way for the woman to exit. Flirting to a captive audience isn't just playing the game.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#46

Post by twowheel2 »

tiahura wrote: post #20
jmclnx wrote: post #14

I have to disagree with this. In most cases I will say it is true. But as people here should know, people have had issues with Uber Drivers and I am sure there are scales of acceptable behavior. Not being a woman, I can see were some divers could somewhat hit (even unconsciously) upon some women. In many cases it is not be worthy of reporting, but I believe when that happens I would say a less than 5 should be select…

Flirting is normal and healthy. If you've been convinced otherwise, you've been misled.

This is a wild perspective. Even if it’s true among people you know, but being trapped in a vehicle with some random man you don’t know is not a fantasy for most women. If you think that is a good time to throw down some moves, you’ve been misled.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#48

Post by carlosjobim »

carlossouza wrote: post #23

I'm not a psychologist, but I'm sure one can explain this insight: Whenever I'm rating an Uber (or any service), the number of stars I leave is often more correlated with how I feel at that particular moment (regardless of the service) and less with the service itself If I'm having a good day or in a particularly good mood, everything is 5 stars, regardless of the service... and vice-versa

That's why people give horrible reviews for their hotel on Booking.com if it rained when they were holidaying, and vice versa.

Re: The only acceptable rating to leave an Uber driver is 5 stars

#49

Post by teeray »

I feel like a rating system encourages lots of unintended dimensions of ratings to come into play. Some people want engaging conversation between them and the driver. Others want absolute silence. It can also vary for passengers and drivers day-to-day and trip-to-trip. This could also lead to neurodiverse passengers and drivers receiving low scores inappropriately because of mismatched expectations on the social dimension of the trip.

All of this has nothing to do with what the ratings should focus on: did the driver do the job of getting from A to B well (and safely)? Was the passenger respective of the driver's time and space?

Re: The only acceptable rating to leave an Uber driver is 5 stars

#50

Post by donkeyd »

I have a single 4 star (passenger) rating. I don't know when I got it, but I think it happened when I was very drunk one time while abroad, so I probably earned it to. I personally always rate 5, unless there was something very wrong with the car or the driver.
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