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HP disables customers’ printers if they use ink cartridges from cheaper rivals

telegraph.co.uk

41–50 of 461 posts

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#41

Did you know Brother makes really good printers that are inexpensive and live a long, happy, life? And their drivers aren't user hostile? This is one of those really good "vote with your wallets" situations.

I know that. There are no signs at best buy that tell people that BEFORE they unknowingly buy these garbage products.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#42
post #27
post #20

Imagine if IKEA sent someone to your house to smash your plates if you used cutlery they didn't like. The CEO and board who are supervising this ought to be barred from ever running a company again.

A more apt analogy would be that you entered a contract in which IKEA rented you a house at a great discount and in exchange you can only furnish the house with IKEA furniture and then they caught you buying stuff somewhere else and kicked you out. The "smash your plates" part is not adequate because the 3rd party ink cartridges are not being destroyed. If you promise to keep buying IKEA furniture they'll let you ret…

>If you don't like the terms of this contract (I don't) then don't sign it. Easy!

it is disingenuous to frame a consumer purchase as the entry into a contract, even if that is the case much of the time.

but I do agree with the idea of boycott through avoidance.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#43
post #27
post #20

Imagine if IKEA sent someone to your house to smash your plates if you used cutlery they didn't like. The CEO and board who are supervising this ought to be barred from ever running a company again.

A more apt analogy would be that you entered a contract in which IKEA rented you a house at a great discount and in exchange you can only furnish the house with IKEA furniture and then they caught you buying stuff somewhere else and kicked you out. The "smash your plates" part is not adequate because the 3rd party ink cartridges are not being destroyed. If you promise to keep buying IKEA furniture they'll let you ret…

The problem is that none of this is obvious to an unaware consumer who thinks they're just buying a printer. The marketing practices surrounding this are deliberate and have a side effect of producing a huge amount of preventable waste.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#44
post #24

Earlier quoted context omitted.

You deliberately misrepresent this as one $80 printer; in reality it is the sum total of all printers bricked by this, plus price gouging the printer owners who don’t want their printer bricked. If even a few dozen printers were bricked by this it would represent more lost value than the threshold for grand larceny in many jurisdictions; do you propose we let people who steal, say, $1600 of goods walk away scot free?…

I'm curious if this violates U.S. code 1030(a)(5) [0] "(5) (A)knowingly causes the transmission of a program, information, code, or command, and as a result of such conduct, intentionally causes damage without authorization, to a protected computer; (B)intentionally accesses a protected computer without authorization, and as a result of such conduct, recklessly causes damage; or (C)intentionally accesses a protected…

We should absolutely use every tool available to us. I anal and I don’t quite understand if this is CFAA but it is my personal conviction that that the CFAA is both overly broad and unnecessary and must be repealed.

Meanwhile, it is a miscarriage of justice that prosecutors don’t seem to use CFAA against large corporations.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#45
post #30
post #11

This issue is discussed for over 20 years now, it baffles me that there is apparently still no established solution. By the way, Apple forcing users to install apps only via its 30% fee AppStore has provoked far less outrage. Probably because people are not directly aware of the Apple premium, in contrast to the HP premium.

People are less upset because Apple does not brick the phone when the user downloads an app they don't like. (they might in the future, but not today).

HP doesn't brick the printers either, it just doesn't print with third party cartridges.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#47

Pre-chip Brother laser printers can be found for $50-100 on Craigslist. Will last for a decade of home use if not more. Toner can be refilled or bought aftermarket for under $20.

> Pre-chip

What's the story with the chip?

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#48
post #27
post #20

Imagine if IKEA sent someone to your house to smash your plates if you used cutlery they didn't like. The CEO and board who are supervising this ought to be barred from ever running a company again.

A more apt analogy would be that you entered a contract in which IKEA rented you a house at a great discount and in exchange you can only furnish the house with IKEA furniture and then they caught you buying stuff somewhere else and kicked you out. The "smash your plates" part is not adequate because the 3rd party ink cartridges are not being destroyed. If you promise to keep buying IKEA furniture they'll let you ret…

That's not a more apt analogy at all, that's the stupid explanation they might give to tell themselves they're not being bastards, which they objectively are. It's not about laws or contracts, why are you twisting yourself to defend this?

People bought a printer to print, they were able to print, now they're not due to HP's vandalism. It's so obviously not OK. If HP can't make a printer to sell for $80 then should just not sell printers for $80.

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#49
post #11

This issue is discussed for over 20 years now, it baffles me that there is apparently still no established solution. By the way, Apple forcing users to install apps only via its 30% fee AppStore has provoked far less outrage. Probably because people are not directly aware of the Apple premium, in contrast to the HP premium.

Whether you think it is a good value is up for debate but users do get some benefit from buying through the App Store. (Security, convenience, etc.) You get nothing extra from buying HP first party ink otherwise they wouldn’t do this.

Same argument: "You get nothing extra from buying AppStore apps otherwise they wouldn’t do this."

Re: HP disables customers’ printers if they use ink cartridges from cheaper rivals

#50
post #24

Earlier quoted context omitted.

You deliberately misrepresent this as one $80 printer; in reality it is the sum total of all printers bricked by this, plus price gouging the printer owners who don’t want their printer bricked. If even a few dozen printers were bricked by this it would represent more lost value than the threshold for grand larceny in many jurisdictions; do you propose we let people who steal, say, $1600 of goods walk away scot free?…

Prison seems very extreme to me. But maybe it's appropriate, I don't know.

What would happen if you went around to every house in your neighborhood and smashed everyone's printers? Would you be fined 0.01% of the cost of damaged items, or would you go to jail?
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