Wonder if they had management change recently? These kind of mishaps happen when CEO is replaced by the dumber one.
Why I'm done with Mouser Electronics
41–50 of 179 posts
Re: Why I'm done with Mouser Electronics
#42How do people on HN feel about Arrow Electronics? https://www.arrow.com/ I don't see any mention of them ITT yet. I've used them a bit in the past for a project I was involved with. They were not the cheapest but they seem pretty ok from my experience.
Arrow is the largest electronic component distributor in the world. They cater mainly to mid/large companies though, not hobbiests/etailing.
Re: Why I'm done with Mouser Electronics
#43Earlier quoted context omitted.
Digi-Key provides such a consistently stellar performance that I simply don't bother checking anywhere else first. Unless it's something I don't mind buying on Amazon.
I live in Finland and it is consistently both cheaper and faster to order from DigiKey in the States than anywhere else I’ve tried in Europe (>$50 for free shipping). If I can’t get the part locally (and of course accept the markup for that) then I can have it in my hand in 48 hours from DigiKey. And yes they handle all the customs and tax and stuff for you at the checkout.
Have you tried Farnell? https://fi.farnell.com/
Re: Why I'm done with Mouser Electronics
#44"I had a bad experience with the cheap shipping, guess I should keep trying it until I hate the company *
Cheap shipping is supposed to mean "slow" and maybe "no tracking," not "50/50 chance of actually getting your items" and "we will send you to collections for the replacement order if the first one gets lost."
Re: Why I'm done with Mouser Electronics
#45[flagged]
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Re: Why I'm done with Mouser Electronics
#46Earlier quoted context omitted.
Yes, actually a lot like that, because in the mechanical world you'd order from either McMaster-Carr or Grainger. They're largely equivalent in broad strokes, no one would fault you for favoring one over the other. In 2015 that was the exact same situation for DigiKey and Mouser. Small differences, both have great selection, great service, competitive prices. This would be like either Grainger or McMaster-Carr just s…
It's also interesting because all four of these companies cater to professionals. And as a professional you never want to be talking to customer service, even if it costs you extra. I don't think I know how to contact Mouser CS, because I've never had to. And I buy a lot of parts. Enough that we've spent more on overnight shipping this year alone than the article's entire spend. I'm guessing that's related! But I do…
For all of these 4, your customer service is your sales rep.
Re: Why I'm done with Mouser Electronics
#47My tactic with Mouser was just buying enough stuff at once to get free shipping (iirc >50EUR). Even got one in like 4 batches during pandemic which gotta gut into the profit marigins...
Re: Why I'm done with Mouser Electronics
#48"I had a bad experience with the cheap shipping, guess I should keep trying it until I hate the company *
Seems the blog author was taking the "cheap" option by trading time-to-deliver for cost. I don't think anyone assumes when they take the cheap shipping option that they are eating a 10% chance the package never shows up. Nor mis-matched packages. Nor sudden calls from collections. Nor being re-labeled in the database as a 'distributor.' Author gave time for them to work out the bugs between each attempt, and, seems e…
Sounds like they outsourced customer service
Re: Why I'm done with Mouser Electronics
#49Definitely done recommending Mouser. I haven't ordered for a long time but any time people mentioned trying to find parts I'd find them there and send them the link or just tell them to search there for them. Not risking giving people bad recommendations.
Re: Why I'm done with Mouser Electronics
#50Earlier quoted context omitted.
Care to share your GitLab pipeline? Are you using KiCad 7's new CLI interface?
I am using kicad 7 but with kibot. I will post the pipeline tomorrow here as another comment as I can't do it via mobile. Edit: I will probably do a complete write up on my blog as I changed a few things between 6 and 7. Should be posting it within a week at https://sschueller.github.io/
When you post it, also submit it as a story on HN.