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Heroku has been running a second copy of my scheduler instance

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Re: Heroku has been running a second copy of my scheduler instance

#41

Post by echelon »

marvinkennis wrote: post #18

Heroku has been an absolute dumpster fire. Every time their name comes up I can't help but mention that they deleted my account for inactivity, but have still been charging my credit card. No easy way to cancel because... they deleted my account.

Netlify did this to me too!

I have my startup with them and pay them a hefty bill. I had my personal websites on a second account (that should have been a free plan - one deploy every three years, next to zero traffic), and they deleted them and continue to bill me.

I've had multiple customer service interactions asking them to stop billing me and they're nothing short of rude and unhelpful. "We've told you the dozens of steps to take to get us to stop billing you" kind of responses from their top CS head. (Paraphrasing that quote, though I'm sure "we told you" is verbatim).

I think I tripped their janky system up when I started scaling one of my personal projects into a startup. I converted my personal account into my business account and moved my personal websites into a new account. This totally botched their system. The thing that gets me is how unhelpful they've been in dealing with the matter. It's not like any of this is my fault.

As soon as I get bandwidth to take my startup elsewhere, I'm gone and I'm never looking back. It's amateur hour over at Netlify. They're downright unpleasant to deal with.

I'm warning everyone I know to avoid them.

Re: Heroku has been running a second copy of my scheduler instance

#42

Post by Hamuko »

sufehmi wrote: post #8

Clearly the author still hasn't learned his lesson: his "no more vendor lock" solution is another vendor(s) - which is always able to vendor-lock him, again. It is truly mind blowing on how many people keep falling for one of the oldest trick in IT : vendor lock-in. === No more vendor lock In 2018 Heroku was pretty much the only option for a newbie like me to get started with web-development. The landscape is very di…

I don't really see avoiding vendor lock as the most important part of creating systems. It's definitely nice to have and all things being equal, I'll take a solution that avoids vendor lock over a solution that doesn't. But I'm still going to keep using AWS Lambda for example, since I can get pretty good value out of it despite it being not a portable solution.

Re: Heroku has been running a second copy of my scheduler instance

#43

Post by almost »

It’s such a pity that Heroku has fallen so much. But I definitely wouldn’t run anything I cared about on Heroku these days. I ended up with my apps on NorthFlank which I’ve been very happy with. Railway also looks like a good choice, especially for those looking for a free plan.

Re: Heroku has been running a second copy of my scheduler instance

#44

Post by shibel »

jchw wrote: post #9

In case it's not clear from the article, Nixpacks build OCI (essentially, Docker) images, so they are perfectly vendor neutral as far as I know. The ending ambiguously implies that Nixpacks may be undesirable vs using Docker, but actually it's just another way to build an image. Fly.io supports Nixpacks out of the box too, I believe, which makes it even easier to use them with Fly (although, you can also just push an…

OP here: I agree my phrasing is kind of problematic. Will rephrase shortly. Thank you for bringing that up.

Re: Heroku has been running a second copy of my scheduler instance

#45

Post by ranting-moth »

joering2 wrote: post #39
ranting-moth wrote: post #38

Earlier quoted context omitted.

File a chargeback each time they charge your card. The merchant has to pay the transaction fees both ways and a fee for the chargeback.

But don't do it if its Google. I had been charged for g-suite for domain that expired and someone else picked it up (and parked), long story short after 3 months of back-and-forth with "support" I gave up and started with chargebacks. It was 7 of them, each month one for $6, until one sunny day I woke up and my own gmail account, my youtube TV and Google Play on 2 Android devices all got blocked with messages popping…

Yes, chargeback is pretty much a nuclear option. But in his case they'd already closed his account and are not responding, so time for the nukes.

Re: Heroku has been running a second copy of my scheduler instance

#46

Post by shibel »

lorenzk wrote: post #23

Not sure if you have done this already but: If you rotate your database, redis and email provider passwords/tokens, the zombie process might still be running but will not have any effects any more.

OP here: that’s a good idea that did come up to mind (specifically rotating the Redis queue credentials). I was just sure Heroku’s gonna take care of this shit by now.

BTW, I’m not 100% sure it’ll work: if Heroku updates that zombie dyno’s environment variables, it may still have access to the new credentials :/ (My Redis instance is also a Heroku add-on)

Re: Heroku has been running a second copy of my scheduler instance

#47

Post by shibel »

dclowd9901 wrote: post #7

Author and me have so much in common. From journalism to software engineering and our formative career shift years were spent on home made music apps. Now I’m wondering just how many of us are out there.

Author here. Small world! Would love to see your app if you don’t mind sharing. I’m @SHxKM on Twitter if you’d like to connect.

Re: Heroku has been running a second copy of my scheduler instance

#48

Post by cozzyd »

jakear wrote: post #28
emodendroket wrote: post #10

Earlier quoted context omitted.

So what should he be doing, building his own data center?

Building your own data center isn't enough, land ownership is a myth as you'll still be locked in to your government via property taxes. The real self-hosted solution is running your server off a solar powered yacht in international waters while transmitting and receiving all data via worldwide shortwave radio. Fire any customers not willing to invest in a SW-Ethernet adapter.

Shortwave radio depends on ionospheric conditions, which can be manipulated via nuclear blasts, ionospheric heating facilities, solar activity, and volcanos. Instead you must modulate a neutrino beam from international waters using a nuclear submarine for power. Fire any customers not willing to invest in kiloton-scale neutrino detectors.

Re: Heroku has been running a second copy of my scheduler instance

#49

Post by lloydatkinson »

echelon wrote: post #41
marvinkennis wrote: post #18

Heroku has been an absolute dumpster fire. Every time their name comes up I can't help but mention that they deleted my account for inactivity, but have still been charging my credit card. No easy way to cancel because... they deleted my account.

Netlify did this to me too! I have my startup with them and pay them a hefty bill. I had my personal websites on a second account (that should have been a free plan - one deploy every three years, next to zero traffic), and they deleted them and continue to bill me. I've had multiple customer service interactions asking them to stop billing me and they're nothing short of rude and unhelpful. "We've told you the dozen…

I have been mulling over switching from Netlify to Vercel for a while for my personal site too.

Netlify has weird defaults for everything. It caches almost nothing by default. I had to create a Netlify headers file to tell them that actually yes I would like my CSS, JS, and fonts cached.

Absolutely absurd I had to do that. Even for font files. Because as we all know, the font files change so often that we should never cache them /s

All manner of dumb things like this. Really the only thing keeping me on Netlify is that it has for handling built in. That and fear of changing DNS settings (I use Google domains).

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