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Do you get less food when you order online? That's what the data shows

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Re: Do you get less food when you order online? That's what the data shows

#41

Post by reaperducer »

unsupp0rted wrote: post #25
throwaway22032 wrote: post #22

Earlier quoted context omitted.

Tons of people use cash. I used to work for Deliveroo. I got cash tips approx 30-50% of orders. I always tip in cash. I pay in cash for orders that accept it. Why would I use card unless forced? edit: this is a rhetorical question, I don't literally need to know why physical objects are cumbersome to you, this is HN lol

Cash is friction. I would prefer it if I could pay in cash fractionally, without having to give or get slips of paper, file that paper in a portable filing cabinet in my pocket, keep up with how many slips of paper of what denominations I have in my filing cabinet, and periodically run out of slips of paper just at a time when I most need them. The worst is giving somebody one slip of paper and receiving in return mu…

Cash is friction.

Says someone who's never had to wait in line for 15 minutes waiting for the valets and customers ahead of them to figure out which apps they each have in common so they can exchange $5. Something that can be done in under four seconds with cash.

Re: Do you get less food when you order online? That's what the data shows

#42

Post by bastard_op »

The state of restaurants is sad indeed, I certainly notice smaller servings of everything whether I'm in person or particularly delivery, plus prices are 30-40% higher. Anywhere with food that is volumetric, delivery definitely gives you less from places I know from experience that I've tried delivery. Even Chinese food, which prior to the InstaUberCartHubs would arrive heaped with food like you were family now give you a careful sized portion like an assembly line.

For me being older, delivery used to be a treat, pizza and Chinese food were the staple of American "living it up" night for families ordering in with big orders, and at least local restaurants that actually did deliver generally respected and rewarded that, but no more when people order a single salad or burrito at a time for delivery.

What are you going to do, call and complain your order was too small? Likely not, we're all used to getting a hamburger that surely doesn't look like the one on the billboard or TV, but if something even I mentally note, I simply never go or order again, telling anyone that cares to know or leave a review where I can stating as much.

It's just the evolution of the businesses as a whole to stay alive, like everything now - pay more, get less, deal with it.

Re: Do you get less food when you order online? That's what the data shows

#43

Post by reaperducer »

MuffinFlavored wrote: post #2

I've ordered food from Chipotle online, taken 30-40 minutes to get to the store, and very often it would have been more convenient (I would have gotten my food more quickly) if I had skipped the online order and waited in the in-person line instead. This doesn't always happen and it depends on a ton of things (store, time/shift, crew working at the time) but it got to the point where I couldn't reliably get the food…

I've ordered food from Chipotle online, taken 30-40 minutes to get to the store, and very often it would have been more convenient (I would have gotten my food more quickly) if I had skipped the online order and waited in the in-person line instead.

I see this every time I go to Chick-fil-a.

There are always people waiting in line for their pick-up orders. By the time I arrive, wait in line, place my order, pay, get my food and go, many of the same people are still standing in the pick-up line waiting for their food.

Re: Do you get less food when you order online? That's what the data shows

#44

Post by basch »

reaperducer wrote: post #41
unsupp0rted wrote: post #25

Earlier quoted context omitted.

Cash is friction. I would prefer it if I could pay in cash fractionally, without having to give or get slips of paper, file that paper in a portable filing cabinet in my pocket, keep up with how many slips of paper of what denominations I have in my filing cabinet, and periodically run out of slips of paper just at a time when I most need them. The worst is giving somebody one slip of paper and receiving in return mu…

Cash is friction. Says someone who's never had to wait in line for 15 minutes waiting for the valets and customers ahead of them to figure out which apps they each have in common so they can exchange $5. Something that can be done in under four seconds with cash.

Sounds for a ripe opportunity for government to enforce interoperable bump-to-pay. GooglePayAPplePayVenmoMetaCashAppZellePayPalWesternUnionMoneyGram. A lack of interfacibility and the rise of silo'd private institutions vs public standard protocol caused this.

ACH was that. Instant distributed settlement would be nice.

Re: Do you get less food when you order online? That's what the data shows

#45

Post by politelemon »

nmstoker wrote: post #17

They ought to give you more, to make up for when the delivery agents invariably mess things up. At least Deliveroo UK finally relented to give delivery failures back as a refund rather than their old position which was effectively: "Oops, we messed up leaving you without a portion of your meal... Please can we keep your hard-earned cash as a credit, so that you can only use it by spending more money with us". Has any…

> Has anyone else looked into the tipping vs not tipping thing

I consider it an abhorrent practice and lament its leakage from the US into the UK market by the laptop class; since I don't want to normalise this practice in the UK I simply judge a delivery's service on the not-tipping aspect.

Re: Do you get less food when you order online? That's what the data shows

#46

Post by Oh_Snap »

turdprincess wrote: post #39
nmstoker wrote: post #17

They ought to give you more, to make up for when the delivery agents invariably mess things up. At least Deliveroo UK finally relented to give delivery failures back as a refund rather than their old position which was effectively: "Oops, we messed up leaving you without a portion of your meal... Please can we keep your hard-earned cash as a credit, so that you can only use it by spending more money with us". Has any…

I always tip $5 for a single meal and $10 for a meal for two. These delivery folks clearly don't pull in a lot of money, so if you are privileged enough to be able to afford takeout, you can also throw down a tip.

Why would you tip half as much if you are just ordering for yourself? Does the delivery driver have to drive half as far when he is just bringing you the order vs when you are ordering for two? Does the weight of the second order double the cost of gas. Can the drive deliver another order simultaneously when you order for 1 instead of two? Why punish the driver when you are just ordering for yourself when it is virtually the same amount of effort as ordering for two.

Re: Do you get less food when you order online? That's what the data shows

#47

Post by operatingthetan »

cm2012 wrote: post #9

My wife's aunt owned a sushi restaurant and definitely gave the better quality sushi to people in person on purpose, and used delivery to get rid of the lower quality fish. She was also kind of a bad person though in other areas of life so your results may vary.

Not agreeing with it, but it seems like natural human behavior to prioritize those in your presence that could complain/compliment you where as online orders are faceless and reviews don't seem to have as much impact these days. The classic dream of the restauranteur isn't exactly selling a lot of takeout orders either.

Re: Do you get less food when you order online? That's what the data shows

#48

Post by happytoexplain »

cm2012 wrote: post #9

My wife's aunt owned a sushi restaurant and definitely gave the better quality sushi to people in person on purpose, and used delivery to get rid of the lower quality fish. She was also kind of a bad person though in other areas of life so your results may vary.

>used delivery to get rid of the lower quality fish

Do you mean fish she wouldn't serve to in-person customers even if delivery didn't exist? Because otherwise, that sounds like pretty reasonable prioritizing.

Re: Do you get less food when you order online? That's what the data shows

#49

Post by hellotomyrars »

Oh_Snap wrote: post #46
turdprincess wrote: post #39

Earlier quoted context omitted.

I always tip $5 for a single meal and $10 for a meal for two. These delivery folks clearly don't pull in a lot of money, so if you are privileged enough to be able to afford takeout, you can also throw down a tip.

Why would you tip half as much if you are just ordering for yourself? Does the delivery driver have to drive half as far when he is just bringing you the order vs when you are ordering for two? Does the weight of the second order double the cost of gas. Can the drive deliver another order simultaneously when you order for 1 instead of two? Why punish the driver when you are just ordering for yourself when it is virtu…

A long time ago when I worked for a middle man delivery service (Before grub hub, etc were big and entrenched) I loved people who ordered a sandwich and tipped $5. The percentage of the price to tip was extreme and that is typical the metric used. Sure I’d like more money if offered but I think this is fine. Tipping is weird but this is how it works.

What I hated was huge orders where they didn’t tip. I had to double check everything because the restaurant staff were sometimes openly hostile to us, and the bigger the order, the longer it takes.

The biggest order I ever delivered was about $350 of food. The place I delivered too was like a cartoon. A huge mansion set back a mile long driveway and I was literally surrounded by hounds as I came down the driveway. They had a fountain and a huge cul de sac and a half dozen luxury cars.

They didn’t tip a dime.

The best tip I ever got was from a guy who was high out of his mind and just handed me a bag full of change. It was $56.

Re: Do you get less food when you order online? That's what the data shows

#50

Post by kccqzy »

dbg31415 wrote: post #21
kjkjadksj wrote: post #13

Earlier quoted context omitted.

My theory is if the manager is not near the line at the time when you order, you get bigger scoops.

I worked at a sandwich shop in high school... I don't know, like we wanted tips and we knew that if we made good sandwiches people would tip. I suspect Chipotle is the same. The manager was on the hook to make sure we didn't use too much of the ingredients, since they had a little quantity checklist... "If I make X sandwiches, I should only need Y slices of bread" type metric to go off of. But we had so much waste an…

> we knew that if we made good sandwiches people would tip

I felt like this is different now. People just tip a fixed amount regardless of whether the food is good or whether the service is good.

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