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Our production servers were suspended by Google Cloud

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Re: Our production servers were suspended by Google Cloud

#41

Post by ethbr0 »

michaelteter wrote: post #20
mjburgess wrote: post #2

In many ways, Google continues to expose the failure of automation. The 2010s dream of "megacorp serving everyone with centralised programming" ever more exposed as an unethical pipedream.

> failure of automation Many of the Google horror stories are less a failure of automation and more just a failure of well designed business processes. This same event could/would have occurred if it were humans sending the "additional information required" emails and also following a protocol of "shut them down in 10 days if they don't provide". The fact that this process was (most likely) automated is not the issue…

> it would appear that Google is a tech company that isn't actually very good at business

Their primary product (ads) sells itself.

So as a company they haven't ever had to become good at business -- in the interacting-with-other-business-entities sense.

Re: Our production servers were suspended by Google Cloud

#42

Post by lbriner »

saurabhnanda wrote: post #19

Please move to Hetzner. If you miss payments even they might pull the plug, but at least they have humans who respond to emails and can get you back online quickly once you pay.

This isn't really helpful because it's true until it isn't true or you get locked out in a way that you can't prove ownership or something.

All businesses need to at least consider BC and DR, even if they eventually decide they have to risk it. There are loads of reasons why a dependency goes down which you have no control over so even basic spreading between providers or having a less-capable but simple DR system can go miles towards having a business not get killed in this way.

Re: Our production servers were suspended by Google Cloud

#43

Post by op00to »

brian_cunnie wrote: post #35

Only one email from Google Cloud? That's weird: I got four when my Wells Fargo debit card was compromised on 2/28/2023. - 2023-03-04 "Your Project: nono is at risk of suspension" - 2023-03-04 "Action required: your billing account 0028C9-xx-yy is past due or has invalid payment information" - 2023-03-04 "Google Cloud Platform & APIs: Update your payment method to keep services" - 2023-03-04 "Google Cloud Platform & A…

This isn’t past due, this is a KYC thing.

Re: Our production servers were suspended by Google Cloud

#45

Post by lbriner »

Havoc wrote: post #21

Is it just me or is google getting a disproportionate amount of locked out issues?

Proptional to their prices, probably very proportionate. If you want better service, choose another provider and pay the price that it costs to pay 1000s of customer support staff, sometimes to only answer things like "why can't I see my EC2 instance" or "Where can I find my invoices".

Personally, I have found both Azure and AWS to be pretty responsive to Customer Service, although AWS can be quite blunt with their replies like when we tried to get them to authorise allowing us to use EC2 instances as mail relays. "No, use SES" was the long-and-short of it.

ymmv

Re: Our production servers were suspended by Google Cloud

#46

Post by lukeasrodgers »

andrewstuart wrote: post #32

“Moving Forward. Starting today, I will be making plans to move everything to AWS.” I laughed when I read this because it’s presenting moving to AWS as a completely different future. The industry has moved beyond depending on a single cloud computing vendor. It’s negligent to put all your eggs in one basket. I would say don’t put your business in the hands of a single cloud vendor. Either exit the cloud or go multi c…

What is the evidence this is true? I tend to agree with https://www.lastweekinaws.com/blog/multi-cloud-is-the-worst-...

Re: Our production servers were suspended by Google Cloud

#47

Post by shadowgovt »

andrewstuart wrote: post #37
ceejayoz wrote: post #36

Earlier quoted context omitted.

> The industry has moved beyond depending on a single cloud computing vendor. Given how much of the industry struggles when an AWS region goes down, this seems... unlikely.

How about “the industry should have moved beyond depending on a single cloud computing vendor.”?

It's pretty cost-prohibitive.

(... yes, more cost-prohibitive than losing one or two days of business to a SNAFU).

Re: Our production servers were suspended by Google Cloud

#49

Post by philliphaydon »

pirsquare wrote: post #7

Hi everyone, I'm the customer in this case. Wanted to let everyone know that this sort of abrupt suspension for production apps has been a recurring issue that has happened time and again with Google Clown Platform. Similar horror stories: https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=33737577 ----- [Update 1] Yes I agree I have some fault for the initial suspension, but that's no…

[dead]

Re: Our production servers were suspended by Google Cloud

#50

Post by shadowgovt »

londons_explore wrote: post #29

Google don't care what your name is... They just want to be paid. However, the law requires them to not do business with people on the US embargo list. And to verify that, they need your name. That is probably why there was no way to ignore this paperwork, and why customer service couldn't override it.

... and why the time window was so short. Google isn't triggering this because they want to lose customers; they're triggering it because the Feds breathed down their neck about a suspected violation.
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