Not that it excuses any of this on Apple's part, but holy shit do people with like a ton of music not realize backups are important? Like seriously buy a NAS of any caliber from anywhere or an external HDD or use dropbox but don't put all your eggs in one basket people. I get that "shit happens" and all, but I don't understand how backups are not more prominently known in tech culture as mandatory for data you care a…
He has ripped a lot of it onto a local hard drive. I can see how he might think Apple Music _is_ a backup of those files. It seems a failing of modern technology that he needs to understand backup in the sense of bits on a magnetic disk is different to being able to access the files as a network stream. I imagine many tech companies are quite happy to let the confusion continue.