Just FYI if this happens to you email jeff@amazon.com and it gets sorted in a few weeks. Happened to my despite being a long time customer with over £20k orders.
Amazon shipped fake product, refuses refund until 'correct' item returned
41–50 of 187 posts
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#42Amazon did the same thing to me recently. They shipped me the wrong socks, and are refusing the refund the money unless I send back the ones they sent me, despite the fact that it's blatantly illegal in the U.S. for a company to force you to return something mailed to you that you didn't order.
If you placed the order, and the wrong item was sent to fulfill your order, you can be required to return it. That's not an unsolicited package.
In the U.S., it is illegal for a retailer to send an unsolicited item and demand payment. This is not that case; you requested an item, they just sent the wrong one.
https://legalbeagle.com/13357033-law-regarding-receiving-a-s...
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#43Amazon did the same thing to me recently. They shipped me the wrong socks, and are refusing the refund the money unless I send back the ones they sent me, despite the fact that it's blatantly illegal in the U.S. for a company to force you to return something mailed to you that you didn't order.
So to push this to absurd dimensions, if Amazon sent you a Tesla instead of a paper clip due to some erroneous internal process, you could keep the Tesla and still demand Amazon send you the paper clip?
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#44Earlier quoted context omitted.
Probably best to have evidence. I'd video myself opening any item for which fraud runs high.
It goes both ways. It would be very easy to fabricate an unboxing with a rock inside instead of a video card and go to small claims court.
That's why, for large items from untrustworthy retailers, I start filming the moment the delivery person rings the bell and film the entire handover process, including signing the delivery, constantly keeping the product in frame until the package is open, I've got out the product, installed it in a test setup, and it's actually working.
I ordered a GPU on ebay earlier this year, and followed this process to the letter to make sure I'd have proof if the product arrived broken.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#45Quoted post unavailable.
This is exactly the kind of corroboration I need to know that Amazon's (NASDAQ: AMZN) commingling practices have gone completely off the rails. It was time-consuming and annoying to be victim to it and use their no-questions-asked return policy, especially as a Prime member. The liability rests upon them, and as long as prices still were better than any other source, consumers were content to continue buying from Ama…
I’m pretty sure Amazons plan is to be able to punish people for chargebacks to the extent that they’d rather eat the loss instead of lose access to Amazon services. Imagine doing a charge back for fraud and then being kicked off AWS or not being able to buy groceries at Whole Foods.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#46I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.
>But Amazon pivoted from a discount retailer to a premium retailer of convenience.
While it's true that they don't always have the best prices on everything, that's pretty much the exact opposite of my main gripe with Amazon. They pivoted into being a shitty bazaar.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#47Earlier quoted context omitted.
It goes both ways. It would be very easy to fabricate an unboxing with a rock inside instead of a video card and go to small claims court.
That's why, for large items from untrustworthy retailers, I start filming the moment the delivery person rings the bell and film the entire handover process, including signing the delivery, constantly keeping the product in frame until the package is open, I've got out the product, installed it in a test setup, and it's actually working. I ordered a GPU on ebay earlier this year, and followed this process to the lett…
I’m in Canada, and live on a high traffic street. Not sure how it works in other countries, but here Amazon runs their own courier service called Intelcom. I can guarantee if I bought a $1000 item from Amazon, they’d dump it on my front porch without ringing the bell.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#48Just FYI if this happens to you email jeff@amazon.com and it gets sorted in a few weeks. Happened to my despite being a long time customer with over £20k orders.
1% of people who do that get it addressed, and tell everyone else it works. 99% of people never get the slightest response. Same for any other "email the CEO" address.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#49Don’t ever buy any high end electronics from Amazon. The counterfeit issues are rampant, and for the high end stuff they won’t take the fake back.
Re: Amazon shipped fake product, refuses refund until 'correct' item returned
#50One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling) It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off poi…
I accidentlly bought the wrong thing the other day. It was in my cart and amazon removed it as it was no longer available from the seller and 'recommended' something else, same price, very similiar name. When it arrived i realized what had taken place and tried to return it. Amazon charged me $20 for return shipping. It was my mistake, exacerbated by amazon removing the item from my cart and offering a similar named…
This reminds me of the kerfuffle with Linus Media Group's reluctance to provide written warranties on their products.
Without a clear contract regarding warranties, returns, etc., the buyer is subject to the whims of the seller.
(Modulo any consumer protection laws that weren't waived during sign up.)