Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

I remember being on Slicehost in the pre-Rackspace days. When Slicehost got sold and became (or merged with?) Rackspace I jumped ship. In my next two professional roles in the 2010s I was brought on to improve process on the engineering team. Both of those companies were Rackspace customers (both cloud and servers). I found Rackspace terrible to deal with and their offerings weren’t very competitive or stable. First big thing I did was move as many sites away from Rackspace as possible. Maybe there are compelling reasons to be on Rackspace today (and I know this is Exchange hosting and not server hosting), but IMO there are so many better companies to deal with.