This highlights one of the things I've recognized, for a long time the digital existed beside the paper, the computer often had problems and people knew things would have problems so they would always have a manual paper backup. "The HR computer is on the fritz and can get paychecks out, well wheel out the file folders, and get everyone in HR some ballpoint pens because they're here until midnight", but nowadays digital first really means digital only, and we see the consequences of that when people are no longer able to do rational or reasonable things because the computer won't allow it.
"Sorry I know this document has to have your legal name, but unfortunately the system can't handle a character with an accent have you thought about changing your name instead?"
I mean I am starting to see more and more places, that don't have a til or register, just a tablet and an app which sure saves you some overhead, but if a backhoe decides to dig through the fiber line, congratulations your shop just got shut down until it works agian.
Now people will say "bad things could happen in the old days to!" That is true, but the difference was if bad things happened you generally had some measure of control and ability to effect change and at least find some temporary stop gap, the problem is now we have lost all autonomy because the shift to digital has also meant loss of control and locality.
Back in the day if the power went out you could open up a receipt book and a ledger and keep taking payments until it came back on, now you can sit and twiddle your thumbs.
My point is if you are "digital first" that means you are "digital only" and you sure as hell need to figure out a backup quick because it turns out shooting magic beams of light, across continents, has many more failure cases than a locked file folder.