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Tell HN: Meta is using my 2FA to call and sell me

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Re: Tell HN: Meta is using my 2FA to call and sell me

#41

I have a feeling that Meta has some kind of internal system for slurping up everyone's contact info, and that some kind of bugs/criteria occasionally cross some streams. Meta recruiting somehow got a hold of my name@amazon.com employer email -- which I have never posted publicly -- and started sending me recruitment emails to my work email. This struck me as incredibly unprofessional, though I understand it's almost…

> I have a feeling that Meta has some kind of internal system for slurping up everyone's contact info

Yes. It's called Facebook Messenger. All your friends have it installed on their phone and it has access to all the data in their phone's contact list, including anyone who might have saved it in the email field of their contact entry for you.

Right? Isn't this the oldest criticism of Facebook Messenger?

Re: Tell HN: Meta is using my 2FA to call and sell me

#43
Facebook is the absolute worst with this, Google second.

We spend >$10m on ads annually on FB, yet haven't had a dedicated account rep since 2019.

Instead, they farm out "account marketing specialists" who pitch you on giving up more control to FB algo and generally have significantly less insight and experience with FB ads than the people they are calling.

One week last summer, I received 8 calls in a single day from different FB marking reps. I think they had some kind of call queue system based on the number of ad accounts, instead of on "Business manager" accounts, but it took a lot of firmly saying "Remove me from this list" and accusing them of phishing to get it to stop.

I just assumed I gave my cell to FB at some point, never thought of 2FA.

Re: Tell HN: Meta is using my 2FA to call and sell me

#44

Earlier quoted context omitted.

Well no nice rhetoric but there are privacy reviews at Meta now to prevent these things. OP should collect evidence for why they think it was Meta and report it. Then it can be investigated properly and dealt with if true. I’m skeptical that it was Meta, given the zero evidence provided here. Unless the OP just pays for a phone number that is only used for Meta 2FA.. but that is a lot of money to have a phone number…

Nice rhetoric yourself. I am sure big mega corp has nice checks in place to try and prevent these things, but no system is perfect, nor exhaustive. That's the problem when you are a data sink as a business, your #1 incentive is to keep the data flowing in. You would think that when you hand someone your telephone number and they promise to secure it or only use it for a specific purpose, the onus is on them to prove…

> You would think that when you hand someone your telephone number and they promise to secure it or only use it for a specific purpose, the onus is on them to prove they didn't misuse it.

How could this be acceptably proven, in your opinion, if at all? "This information has never been misused" is the null hypothesis; it can never be proven for certain, from the moment the information is out of your direct control.

Re: Tell HN: Meta is using my 2FA to call and sell me

#45

If you are in the USA, then what you received are unsolicited marketing phone calls under the TCPA, a law which allows you to personally collect up to $1500 per violation of the law or associated regulations, per phone call that you received. If your personal phone is on the federal "Do Not Call" registry, it's possible that there are at least two violations of the law per phone call you received. I would suggest sen…

> ... this is not legal advice How is it not?

That is not a statement of fact but a disclaimer of liability. I don't know how this plays out in other jurisdictions but it's hit epidemic levels here.

Some people get away with it though, like people with doctorates calling themselves Doctor on TV and giving out personal, relationship and medical advice while somehow managing not to be sued back to the Stone Age.

Edit: Am I wrong? Tell me why.

Re: Tell HN: Meta is using my 2FA to call and sell me

#47

I have a feeling that Meta has some kind of internal system for slurping up everyone's contact info, and that some kind of bugs/criteria occasionally cross some streams. Meta recruiting somehow got a hold of my name@amazon.com employer email -- which I have never posted publicly -- and started sending me recruitment emails to my work email. This struck me as incredibly unprofessional, though I understand it's almost…

I don't know when and I don't know how, but at some point we're going to have to start attaching provenance to data instead of building stringly typed systems where we copy data around as snippets of text orphaned from all possible context.

I suspect the biggest problem with that is not languages and frameworks, which are definitely going to be a problem, but databases. There is no way to map any of this into columns in any database I know about, and I don't know whether databases or operating systems evolve more slowly but they're both bottom quartile for sure. If you build provenance into or onto a prominent databases, we could have multiple frameworks and toolchains within a couple of years.

If you squint a little, Rails has a 1-bit provenance facility, in the form of "have I escaped this string for display in HTML yet?" That is one of a number of aspects that make up "where did you get this?". Rails also has a bespoke system that won't log anything stored in a field called 'password', but it would be better if we could tag tokens, passwords, and private communications as privileged information, and carry that around even if someone does something questionably like interpolates a password into an error message, and then someone else prints that error where it can be seen.

Things get a little tricky with interpolation, because now I need some sort of cardinality to say that the union of data of Type X and Type Y results in data of Type Y, or better Type X,Y which we treat more conservatively because of strict rules on Type Y data.

When I was in college I was briefly recruited by a company that made a Unix Window Manager for the Defense and Intelligence communities. The elevator pitch had a sort of simpler version of this idea. You had a different desktop for each security level, and the clipboard only worked from low security to high security windows. You could paste information from a window showing generally available information into a classified document, but you could not paste from a classified window back into an unclassified document. Yes that meant you couldn't paste a quote from a Presidential Speech out of a classified document, but you also couldn't accidentally select the next three lines of text and past those someplace bad.

Re: Tell HN: Meta is using my 2FA to call and sell me

#48
Just to be clear...

You're absolutely sure, 100%, this is Meta employees themselves calling you? And Meta sending you e-mails?

Not spammers, of which there are many, and they get your contact info from all sorts of places? And which often lead you to believe they're Meta when they're really just scamming you or trying to sell ad placement consulting/optimization services?

Because with "multiple" calls and emails... this sounds like 3rd-party spammers, not something Meta does. And while Meta has been loose in the past with walling off information internally (to put it mildly...), it's not like they sell your contact info to spammers or anything (simply because it's not worth the effort, the money's way too small for a company of their size). Third-party spammers, on the other hand, will get your personal info from anywhere and everywhere.

For you to make a credible claim that Meta is using your 2FA contact info for marketing, you've really got to be sure that it's 1) actually Meta contacting you and 2) that they got your phone number specifically from 2FA and not just from looking it up publicly the way salespeople do.

Re: Tell HN: Meta is using my 2FA to call and sell me

#49

I have a feeling that Meta has some kind of internal system for slurping up everyone's contact info, and that some kind of bugs/criteria occasionally cross some streams. Meta recruiting somehow got a hold of my name@amazon.com employer email -- which I have never posted publicly -- and started sending me recruitment emails to my work email. This struck me as incredibly unprofessional, though I understand it's almost…

> I have a feeling that Meta has some kind of internal system for slurping up everyone's contact info Yes. It's called Facebook Messenger. All your friends have it installed on their phone and it has access to all the data in their phone's contact list, including anyone who might have saved it in the email field of their contact entry for you. Right? Isn't this the oldest criticism of Facebook Messenger?

Or WhatsApp for that matter, which has access to a lot more people's contacts, even those who might otherwise deny contacts permission to Facebook Messenger.

Re: Tell HN: Meta is using my 2FA to call and sell me

#50
post #38

If you are in the USA, then what you received are unsolicited marketing phone calls under the TCPA, a law which allows you to personally collect up to $1500 per violation of the law or associated regulations, per phone call that you received. If your personal phone is on the federal "Do Not Call" registry, it's possible that there are at least two violations of the law per phone call you received. I would suggest sen…

Using Facebook Business Tools requires you to accept an arbitration clause, which may limit your ability to pursue small claims against them: https://www.facebook.com/legal/commercial_terms/update

If they were using his business contacts, this seems like it would apply, as that data is collected from the business accounts which would fall under this agreement.

But does this apply when using personal account data? Does the business account agreement override the use of PII on a personal account to initiate business solicitations?

Definitely something to talk to a lawyer about.

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