Yes I agree 100%.
If Twitter is going to arbitrate then they better do so fairly and soundly across all peoples. My criticism is of the expectation that such fair arbitration can happen unilaterally in the first place especially in a politically charged environment. Twitter has
not demonstrated an ability to be impartial and fair in the past. They are a US company partial to US politics. Specifically, they lean rather liberal in their moderation decisions. As you say, they want users, not justice (even though at certain times they have made small motions towards perceived “social” justice). They are simply not equip to replace the judicial systems of the world and expecting them to do so is a little bit crazy in my opinion. The reality is they have no legal authority anywhere.
I agree the author’s criticism is fair. My point was a reminder that the expectations here may not live up to reality and it might be best to seek other help. Even if Twitter removes this misinformation, the author will not be safe and will likely, if the story is to be believed, be detained and tortured the minute they step onto Pakistani soil, sadly. I think the reminder that “Twitter can’t make you safe” is a fair and practical one too, despite whether it should have to be that way or not.