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Slack’s free plan change is causing an exodus

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Re: Slack’s free plan change is causing an exodus

#42
post #10

Just migrate to Discord?

The main advantage that Slack has, especially for many people in non-technical roles, is the just-professional-enough user interface over the casual look of Discord. I've been in Discord servers for volunteer work, and while it generally works pretty great, the system feels a lot more casual to users (e.g. with non-human profile pictures). On the other end of the spectrum, Microsoft Teams is almost too professional,…

> Microsoft Team is almost too professional

The problem with Teams is not that it's "too professional". The problem is that there is more spacing in the interface than there is actual text. You know, the conversations - the thing it's meant to do best. Threads are a mess to follow, channels are awkward... If professional == terrible UX, then you may be right.

And let's not even talk about how unstable and unreliable it is.

Re: Slack’s free plan change is causing an exodus

#43
post #28

Earlier quoted context omitted.

I’d be willing to pay, but not that much for my brother and I to chat every now and then. Their pricing is geared towards enterprises with big budgets, not family and friends, nor even interest groups. It’s pretty much Discord everywhere now, and it’s just a matter of time until Discord eats the enterprise market too…

Discord just isn't a good fit for B2B

Yet?

Re: Slack’s free plan change is causing an exodus

#44
post #3

Setting aside that this is from a Slack competitor... > one would be hard-pressed to find any who are excited about it Me. You know all that bitching we collectively do about ad and tracking supported business models obsfuscating the cost of "free" products? The solution is being willing to pay for something you use and like.

I have like 7 Slacks. 2 of them are paid, 5 of them are hobby that I may use once a month. What are you suggesting? That I pay an extra $40/month just so that maybe I need an old message in one of those? I'd agree with you if Slack were indie devs but does Slack need my $40?

The unhappiness comes from the fact that people want to rely on a service, even if it's free. It would make sense if this was a change for the sake of resources or paid user experience. This is for neither, just a tiny push for people to pay or leave. Ironically, It may make me want to stop paying because having all the conversations in one place is nice if I take the hobby slacks elsewhere

Re: Slack’s free plan change is causing an exodus

#46
This felt like a mean spirited and cynical money play to me, especially coming years after launching free instances. For smaller groups (families, houses, etc) this effectively forces them to pay or lose months or years of history.

To me, this says that I can't trust that slack cares about supporting what people are currently using their product for. They'll be looking for opportunities to reduce costs or increase revenue and they don't much care if that means losing a lot of users who aren't making them much money. For all the users but the biggest users, this is a sign that you should start looking around for other options.

Re: Slack’s free plan change is causing an exodus

#48

IRC has always been free and you can search as much as you've logged... One thing that a lot of people seem to have difficulty understanding is just how little space text takes up; someone typing at 120wpm continuously for 28h has only generated a little over 1MB of text. No doubt Slack is taking advantage of that lack of understanding to make people think the costs are greater.

From the size and performance of their website, I’d guess they’ve probably found a way to make their costs much greater.

Re: Slack’s free plan change is causing an exodus

#50

Earlier quoted context omitted.

The main advantage that Slack has, especially for many people in non-technical roles, is the just-professional-enough user interface over the casual look of Discord. I've been in Discord servers for volunteer work, and while it generally works pretty great, the system feels a lot more casual to users (e.g. with non-human profile pictures). On the other end of the spectrum, Microsoft Teams is almost too professional,…

> Microsoft Team is almost too professional The problem with Teams is not that it's "too professional". The problem is that there is more spacing in the interface than there is actual text. You know, the conversations - the thing it's meant to do best. Threads are a mess to follow, channels are awkward... If professional == terrible UX, then you may be right. And let's not even talk about how unstable and unreliable…

It depends on the user. You could argue that many users in technical roles would see a professional interface, as one with less white space that allows for more information on the screen at once. However, many users in non-technical roles actually prefer more white space. This is why the default options for newer software redesigns (e.g. Outlook) favor more white space, with a "compact" options in the settings for users who prefer more information.

I think the Teams design team tried to compromise by making the interface approachable enough for the greatest number of users. But for one reason or another (strategy to differentiate from Slack, company DNA, or other reasons), they couldn't make the interface subjectively feel more casual and less professional.

Everything from the name ("Microsoft Teams") to the logo (a bunch of people, versus the Slack logo with eyes and a mouth) is more serious, even if the team tried to soften it a bit by using less formal language in the interface.

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