41–50 of 211 posts
Earlier quoted context omitted.
Sorry for the issues here—could you email me at edwin@stripe.com?
We did that last time you offered and never heard back.
Update: https://news.ycombinator.com/item?id=32558191#32558635
Earlier quoted context omitted.
Because otherwise you have no leverage. If you go through proper channels your request for help will sit rotting in a queue until someone decides to pick up the ticket. If you complain loudly and publicly in a popular forum, everyone’s opinion of the company will degrade the longer your cries go visibly unanswered, so it requires immediate attention. Your request gets elevated to critical.
I think the admiral asked a rhetorical question.
Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.
Looks expensive, though. 5% + 50¢
For those CTOs in the back: YOU NEED TO PAY REAL MONEY TO GET REAL SERVICE.
Earlier quoted context omitted.
Are processors like Square any better?
Better in what way? I personally would never use a Square product (I feel the entire org has major ethical issues) however other players in this space include Braintree, Amazon Payments and a host of 3rd parties - although 3rd parties are discontinuing internet based direct gateway access such as CardConnect.
Did they not fire a large portion of the teams behind the tax team (acquired company)?
willing to bet that 99.999% uptime is just static text, because 5+ hours out of 2190 hours is not 99.999%