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ProtonMail Is Down

protonstatus.com

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Re: ProtonMail Is Down

#41

Post by 0xbadcafebee »

Jaepa wrote: post #6

I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195

  https://protonstatus.com/incidents/195#update-201
  45 minutes ago : Our engineering team is working on a database performance issue which is impacting Proton services
Relational database woes. :( Probably re-indexing or slow queries or something. This is why companies with an RDBMS as a SPOF need a good DBA.

Re: ProtonMail Is Down

#42

Post by 2Gkashmiri »

2 things to ask.

1. why don't people selfhost email more? mailinabox is pretty painless to set up and would give you infinitely more security/privacy whatever you want. 2. why is email deliverability still an issue? why do you need to use third party email tools to ensure your email doesn;t go to spam? i am not concerned with newsletters/ads/ that sort of thing but a replacement to gmail/protonmail??

i have personally gone with miab like last year and beyond the first few weeks of gmail putting my emails into spam(then having to inform the other user to unspam it), things have been painless. i get to occasionally spin up the ssh to update the server but its fine. backblaze b2 backups ensure i am somewhat safe(er). can it be better? yes. is it ready to be used in production, aka a replacement to your regular paid/free email? you be the judge but i am sold on this idea

Re: ProtonMail Is Down

#43

Post by gobip »

2Gkashmiri wrote: post #42

2 things to ask. 1. why don't people selfhost email more? mailinabox is pretty painless to set up and would give you infinitely more security/privacy whatever you want. 2. why is email deliverability still an issue? why do you need to use third party email tools to ensure your email doesn;t go to spam? i am not concerned with newsletters/ads/ that sort of thing but a replacement to gmail/protonmail?? i have personall…

You replied question 2 with question 1: we don't self host email, -because- of deliverability issues.

Re: ProtonMail Is Down

#44

Post by justsomehnguy »

2Gkashmiri wrote: post #42

2 things to ask. 1. why don't people selfhost email more? mailinabox is pretty painless to set up and would give you infinitely more security/privacy whatever you want. 2. why is email deliverability still an issue? why do you need to use third party email tools to ensure your email doesn;t go to spam? i am not concerned with newsletters/ads/ that sort of thing but a replacement to gmail/protonmail?? i have personall…

You can self-host email all you want if you intend only to receive. If you want to be received, by O365/Gmail - that's another story.

Re: ProtonMail Is Down

#45

Post by technothrasher »

2Gkashmiri wrote: post #42

2 things to ask. 1. why don't people selfhost email more? mailinabox is pretty painless to set up and would give you infinitely more security/privacy whatever you want. 2. why is email deliverability still an issue? why do you need to use third party email tools to ensure your email doesn;t go to spam? i am not concerned with newsletters/ads/ that sort of thing but a replacement to gmail/protonmail?? i have personall…

> why is email deliverability still an issue?

Mostly what I've found as the main issue here is that popular blacklists will blacklist entire IP blocks instead of individual IPs, so you have to not only have a clean IP but also be on at least a /24 with all clean IPs. This can be hard to manage when relying on outside hosting. And unfortunately, trying to get around it by using a cheap/free relay like Amazon SES or SendGrid doesn't work, as they fail to keep their IPs clean (if they're even trying).

Re: ProtonMail Is Down

#46

Post by 2Gkashmiri »

gobip wrote: post #43
2Gkashmiri wrote: post #42

2 things to ask. 1. why don't people selfhost email more? mailinabox is pretty painless to set up and would give you infinitely more security/privacy whatever you want. 2. why is email deliverability still an issue? why do you need to use third party email tools to ensure your email doesn;t go to spam? i am not concerned with newsletters/ads/ that sort of thing but a replacement to gmail/protonmail?? i have personall…

You replied question 2 with question 1: we don't self host email, -because- of deliverability issues.

why are they in the first place?

Re: ProtonMail Is Down

#47

Post by favourable »

gruez wrote: post #24
usr1106 wrote: post #22

Just remember, clicking on refresh and searching the net what is going on want make the problem go anyway faster. Few of us urgently depend on email just this hour. An even if you do setting your alarm to some suitable interval and just doing something else is much more productive. Just act like the Arab cliche taxi driver who takes the hands of the steering wheel when it gets tight and say Allah will steer (No insul…

>Few of us urgently depend on email just this hour. I agree that you shouldn't be manically refreshing your email every 5 minutes, but my mail service being down for a few hours would definitely be a major inconvenience if I needed to get a 2fa code during that time. Same if I needed to look at my email to view my tickets for an upcoming event.

It's a misfeature using e-mail for 2FA login codes. TOTP is far more reliable. Any service doing e-mail only 2FA should be called out and questioned. Never assume a user has access to their email at all times.

Re: ProtonMail Is Down

#48

Post by tick_tock_tick »

krn wrote: post #35
Jaepa wrote: post #6

I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195

> The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Like, for instance, a simple DNS or BGP misconfiguration that takes the entire network down? Cloudflare (June 2022): https://news.ycombinator.com/item?id=31823132 OVH (October 2021): https://news.ycombinator.com/item?id=28849319 Facebook (October 2021): https://news.ycombinator.com/item?id…

No ones it too big to not fuck up BGP or DNS from time to time.

Re: ProtonMail Is Down

#50

Post by devmunchies »

Has to be related to this maintenance announced a couple days ago[1]

> "We're conducting a short database intervention on Sunday, July 10th, 2022, between 9:00 - 10:00 am GMT+2. During this time, users will be unable to access all Proton services for 2-4 minutes. We apologize for the inconvenience."

[1]: https://twitter.com/ProtonSupport/status/1545698028895584257

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