41–50 of 64 posts
I’ve noticed that asking leading _negative_ questions opens up people a lot. Me: “The lights are too bright, right?” (Hardware product) User: “No they are fine but I wish the display was larger.” I think questioning like this makes user comfortable criticising you.
2) have them use / experience the product and watch them
3) have them think out loud while their doing that and keenly observe how they use experience the product
4) the observations should point to low hanging fruit for improvement
5) ask open ended unbiased questions about the experience and listen to them talk about it. Example: what did you think?
6) you don’t necessarily need to use a big sample size to get good feedback. Getting feedback from 10 people, you will see six that show the same pattern and you will then know to focus on that
7) hypothesize on improvements from what you learn, build, release again a and repeat feedback with real users
8) you will know you have something great when people show they are impressed. Be careful if people just saying it’s great as everyone will do this, so you will only really know if it’s great through observing.
9) if you can’t do this and are a solo founder, you probably will have a very difficult time with sales once you find product market fit since you always have to be in front of people and pitching
Have you read The Mom Test? Highly recommended. Here's a summary: https://www.slideshare.net/xamde/summary-of-the-mom-test The closer you are to the target user and target buyer (not necessarily the same person), the better. You can learn a lot from anyone, but it might be at a pretty abstract level and less useful. Focus as much as you can on users and buyers. Speak with them often, observe what they do often, where…
Any culture where people tend to be direct will do.
1. You talk with real people, it's way more complex than doing a survey, but you'll get better data. 2. Talk to your customers or ask your potential customers if you don't have them.
3. Don't ask your friends, especially your mum - she'll tell you've got a great product because she loves you.
4. Important thing is to ask open-ended questions that don't suggest the answers. 5. You should see patterns after interviewing about 5-20 people. 6. Then, you use the answers and create a survey that will be statistically significant (about 384 respondents) - there're paid services that let you do that.
That's it.
I’ve noticed that asking leading _negative_ questions opens up people a lot. Me: “The lights are too bright, right?” (Hardware product) User: “No they are fine but I wish the display was larger.” I think questioning like this makes user comfortable criticising you.
Try to actually sell them something, that's the best way to get genuine feedback :P Until money is involved (or the hassle of account creation, I guess) it's all play to them. Perhaps more useful answer is to be part of a practitioner community, as you noted.
I have an exit survey on my Chrome extension, which loads automatically upon uninstall. People who hate the extension, or hate aspects about it, are more than happy to provide such feedback. Sometimes with obscenities. One thing that people complained about was price, so I decided to ask people what price they thought was fair, from a list of three options (50% off, 75% off, and 99¢/yr). I then offered them a coupon…
Super users and dogfooding When we started out with Quepid, we found a small handful of champions that loved the idea and advocated heavily for adopting the tool in their orgs. They became an extension of the team. We engaged with them all the time. We did everything we could to take their feedback seriously. Even if they never even converted their orgs to heavy users, their feedback was worth the high level of inves…
1) find the people who have the problem you’re solving / creating value for 2) have them use / experience the product and watch them 3) have them think out loud while their doing that and keenly observe how they use experience the product 4) the observations should point to low hanging fruit for improvement 5) ask open ended unbiased questions about the experience and listen to them talk about it. Example: what did y…