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Why I will never buy another Samsung device

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Re: Why I will never buy another Samsung device

#41

Post by silisili »

StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Counterpoint, maybe.

My mom is starting some kind of personal vendetta because her 13 month Ipad just stopped functioning. The Apple store told her it's 'fried' and she needs to just buy a new one.

Re: Why I will never buy another Samsung device

#42

Post by gusgus01 »

schmichael wrote: post #24
ikt wrote: post #8

> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?

You must not be a Google phone user, or if you are: you got lucky. I owned 4 Google phones and only the original metal-case-with-trackball Nexus 1 lasted over 18 months. It’s the only phone that I replaced due to obsolescence. The one I managed to get repaired under warranty (Nexus 5 bootlooping death) lasted 1 week before dying the exact same way again. It look 2 weeks just to get it repaired. I switched to iPhone.…

I was just about to comment and say I was wondering the same thing because I am daily driving a Pixel 2 still, but may look to buy soon because of the flagging battery life and the lack of security updates. I was not aware Google Phone's had a reputation for aging off quickly since my brother is also in the same boat as me with his Pixel, is there someone who tracks phone reliability?

Re: Why I will never buy another Samsung device

#43

Post by hedora »

We had some installation issues with a samsung washer. The runaround was ridiculous. To see what I mean, try to order a replacement part. Here’s a link to their official US parts distributor. I spent over a half hour on hold with Samsung to get this URL. Rest assured the actual parts distributor doesn’t pick up the phone at all:

https://www.samsungparts.com/

This site truly has to be experienced to be fully appreciated. Try to find a part for one of their appliances (like a latch or hose or something). Here’s a list of some of their model numbers:

https://www.whirlpoolparts.com/PartSearch/ProductBrandAllMod...

You may be wondering why I needed to order replacement parts for one of their appliances during initial installation. Let’s just say I’m not buying any of their crap again either.

If that’s not bad enough to scare you off, their fridges have cameras that use deep learning to translate video into marketing info, then phone it home (joining it with information from local samsung tvs if possible).

Re: Why I will never buy another Samsung device

#44

Post by accurrent »

I've had similar experience with a few manufacturers before including Apple, Dell and Samsung. The repair technicians are trained to spot even the tiniest scratch on your phone and then void your warranty (in Dell's case the technician himself probably forgot to screw one of the screws back in probably as it was missing a screw the second time I sent it back for repair... Its ironic that scratches can void the warranty of a product even if the damage has no relation to said scratch. I guess its just big corps milking every dollar out.

Re: Why I will never buy another Samsung device

#45

Post by teh_infallible »

StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

But make sure you have your 2fa backup codes! I replaced two phones in a short period of time, and overlooked the 2fa backups the second time. It’s easy to do if you’re not expecting a replacement.

Re: Why I will never buy another Samsung device

#46

Post by klodolph »

silisili wrote: post #41
StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Counterpoint, maybe. My mom is starting some kind of personal vendetta because her 13 month Ipad just stopped functioning. The Apple store told her it's 'fried' and she needs to just buy a new one.

Sounds like it's out of the one-year warranty period. I think warranty periods for electronics should be longer, but I would also not expect replacement or repair for out of warranty devices, unless defective.

Re: Why I will never buy another Samsung device

#47

Post by dhosek »

StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

I remember when I had my first-generation iPhone and it started to feel kind of hot during usage. I took it in to the Apple Store and the genius was a bit wobbly about it and he asked another genius and he said, "just replace it" and that was it.

Re: Why I will never buy another Samsung device

#48

Post by ikt »

schmichael wrote: post #24
ikt wrote: post #8

> I was in need of replacing my aging Pixel 4 > Released 2019, October 22 How is a 2 year old phone aging?

You must not be a Google phone user, or if you are: you got lucky. I owned 4 Google phones and only the original metal-case-with-trackball Nexus 1 lasted over 18 months. It’s the only phone that I replaced due to obsolescence. The one I managed to get repaired under warranty (Nexus 5 bootlooping death) lasted 1 week before dying the exact same way again. It look 2 weeks just to get it repaired. I switched to iPhone.…

Very similar to me, I went nexus 5 > 5x > pixel > pixel 2 after the 5/5x/p1 broke in different ways, but the Pixel 2 I used until it ran out of support and I was annoyed at having to replace a phone so quickly because it was fine for me, so I switched to a second hand iphone XS and it still works fine even though it's only 1 year older.

I doubt I'll ever buy an iPhone brand new (I go out of my way not to support the CCP) but until Pinephone and linux becomes a usable mobile OS I'll stick with the XS until it either dies or Apple stop supporting it in:

https://en.wikipedia.org/wiki/List_of_iOS_and_iPadOS_devices

4 years or so? The iphone 6s was released in 2015 and it's still getting support, that's incredible.

Re: Why I will never buy another Samsung device

#49

Post by gruez »

rvz wrote: post #17
throwanem wrote: post #2

> What they’re doing currently is forcing their early-adopter customers to bear the risks of the new technology. We generally call this "being an early adopter."

There you go. Never buy the first edition of a new product innovation or technology. It is guaranteed to end in disappointment and they are essentially beta testing. Better to wait for it to mature first in newer versions than to jump into the hype squad and leave disappointed.

>There you go. Never buy the first edition of a new product innovation or technology.

But the model number mentioned in the post resolves to "Samsung Galaxy Z Flip3 5G" which sounds not "first edition"? According to wikipedia samsung's first foldable phone came out in 2019.

Re: Why I will never buy another Samsung device

#50

Post by dhosek »

silisili wrote: post #41
StopHammoTime wrote: post #21

This is why I always go with Apple. I've always just walked in, yeeted my phone at them and gotten a new one. I've had four warranty issues since my original 3GS and every time the experience has been pleasant. I've also had an AirPod replaced when it no longer kept charge and was within the warranty period. The same has also applied to other family members who have had failing devices and Apple always replaces them…

Counterpoint, maybe. My mom is starting some kind of personal vendetta because her 13 month Ipad just stopped functioning. The Apple store told her it's 'fried' and she needs to just buy a new one.

It might be worth trying a different Apple store or employee, but if it's out of warranty, it's a bit much to hope for.
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