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Shenanigans on Microsoft Feedback Hub

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Re: Shenanigans on Microsoft Feedback Hub

#41

Post by asddubs »

thombles wrote: post #13
forgotmypw17 wrote: post #9

Just want to say how much of a pleasure it is to use any ol' minimal gnu distro compared to this mess. Not as polished as Win95 or 2000, but at least everything is consensual.

(author here) IMO KDE is the most authentic expression of Windows XP-era UI productivity that exists today. Their dedication to user-configurable settings is an absolute blessing.

KDE is great though I really do have to configure it a bit to get it to be the way I like. I think I like cinnamon's out of the box experience the best, but I've also started using mate on a laptop of mine. Some things could use a little polish (like the way to move a task bar from one place to another is pretty much impossible to figure out without googling) but it's quite nice too, and it has the best file browser of them all IMO (cinnamon uses a nautilus 3 fork, but was forked after the point where they broke some things like type-to-search in folders behaviour)

Re: Shenanigans on Microsoft Feedback Hub

#42

Post by teekert »

posnet wrote: post #26

The fact that the text is 'Hello there'. I wonder if a MSFT employee was typing a response to you, but accidentally clicked edit on your comment and it overwrote your content before they realised what they have done, then panicked and just hit submit.

Hehe good call, “Never attribute to malice…”…

Re: Shenanigans on Microsoft Feedback Hub

#43

Post by donmcronald »

gigel82 wrote: post #6

I've heard the tool's internal frontend (OCV) is equally frustrating to use by employees; and because of the huge amount of useless replies (that the author mentioned) in most teams it's only used for sentiment analysis on keywords ('people generally hate/love the new FooBar feature'). A friend working for MS in Office mentioned they're actually trying to gather customer feedback out of the random bottomless well the…

I wonder if they’d get better replies if it didn’t seem like an effort to silo feedback into a tool they control so they can ignore it and keep negative feedback that gains traction out of the spotlight.

Based on my experience I call it the “Fuck-Off Hub” because that’s where they send you so you can feel like you’re submitting feedback, but they really just want you to fuck off and stop bugging them. It’s like whispering into the Grand Canyon. No one that matters is ever going to hear your feedback, so why bother?

Re: Shenanigans on Microsoft Feedback Hub

#44

Post by Jaruzel »

suction wrote: post #5

Feedback Hub indeed seems to be useless - because it is designed to act as a sink hole. Yet the topic the author of this article and apparently hundreds of others are describing as a show-stopping miss of Windows 11: The ability to see open documents ungrouped on the task bar. That's not a "bug" which needs to be addressed directly by developers. And really? That alone is a reason to go through a harrowing downgrade…

I think Microsoft's preferred window navigation method is the Windows+tab combo, and from there you just click on the app/document you want.

That said, it's had that sort of functionality forever, and I personally still never use it.

Re: Shenanigans on Microsoft Feedback Hub

#46

Post by nix23 »

Closi wrote: post #31
posnet wrote: post #26

The fact that the text is 'Hello there'. I wonder if a MSFT employee was typing a response to you, but accidentally clicked edit on your comment and it overwrote your content before they realised what they have done, then panicked and just hit submit.

I think this is a logical explanation - that they have a huge team going through answers here and that one of them made a fuck-up.

The logical explanation is:

-There are no MS Employees there (but professional Call/Text Centers)

-MS gives a *it about your opinion (as every big IT Company)

-But MS wants you to feel that your part of the family (inclusive developers developers!!)

Re: Shenanigans on Microsoft Feedback Hub

#47

Post by gandalfgreybeer »

dEnigma wrote: post #36

I also spent quite a lot of time during the Windows 10 preview phase, and a while after release, diligently reporting bugs, and voting on well thought-out feature requests. But after noticing that none of these bugs ever got any attention, and how the Feedback Hub was mostly just noise, I started to wonder why I even did free work for a multi-billion dollar company, on my own time. Right around that period I switched…

Whenever a game I play is released on the Nintendo Switch, I am a little bit happier (eg Diablo 3, Tetris Effect). There’s honestly nothing keeping me in Windows except for video games (which I have less and less time for each year). I’m sort of looking forward to the day I won’t need to play video games on Windows and just be happy with a MacBook and a Linux workstation.

Re: Shenanigans on Microsoft Feedback Hub

#48

Post by mongol »

I work with a specific limited functionality on a big ecommerce site. The site has a review section where you can review products. Often there is feedback there on the site itself. As a development team it is completely impossible to keep up with such feedback. Our backlog is prioritized by other more quantitive metrics, A/B-tests etc

Re: Shenanigans on Microsoft Feedback Hub

#49

Post by dpark »

tasogare wrote: post #2

"We are listening to your feedback" is corporate speech for "we don't give a shit about your opinion" especially when Microsoft is involved.

I sort of agree. Sometimes that is nothing but a polite yet empty response. But people also tend think that they aren’t being listened to when they don’t get what they ask for, which isn’t always the case.

I have to deal with this pretty frequently: Someone gives feedback about a thing and requests a change. I listen, understand the request, explain that I can’t do this right now because it lands too low on the priority list and there are a thousand critical and urgent things that I need to get done first. Then the person complains (to me, my manager, their manager, in a different context, whatever) that they aren’t being listened to.

Listening doesn’t mean agreeing, nor does it mean solving for a request right now (or possibly ever). Making people feel heard without doing what they ask is a hard thing. It’s extremely hard to do at scale and I don’t envy those trying to satisfy UI change requests from millions of people.

Also I work at Microsoft so I’m probably biased here.

Re: Shenanigans on Microsoft Feedback Hub

#50

Post by jrootabega »

I don't like it, and I don't think it's "right" (whatever importance that has here), but it makes sense why they'd want to delete a link to a third party Windows mod. Hell, I think it might be better of them to do it. Hopefully other hypotheses about this being an accidental early submission are right, but it would also be good to get notified if your comments are edited are removed.
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