Live data from Hacker News

App is getting 500 server error. Cant connect

teslamotorsclub.com

41–50 of 75 posts

Re: App is getting 500 server error. Cant connect

#41
post #22

Great example of why you shouldn't deploy critical stuff later in the week. Some team at Tesla is going to have a hell of a weekend.

If I ran a company, I'd just outright ban Friday deploys for anything besides critical bugs.

I'd just ban deployments all week long. There's no good time for some systems to go offline.

Re: App is getting 500 server error. Cant connect

#42
post #9
post #5

Earlier quoted context omitted.

It sounds like from the forum that some people rely on only the app, and Tesla markets this as an option. Seems like a big issue to push that feature and then for it to be down for hours.

Who the hell doesn't take their key with them? What if the phone battery dies?

Some people are just like that. I have a friend who drives a different brand that has a similar feature, and he uses the app almost exclusively, even though getting to it and waiting for it to go through takes far longer than me using my fob. He just really likes doing it the "high tech" way and only using one gadget for everything.

Re: App is getting 500 server error. Cant connect

#43

Ooof, this thread is going to quickly become a source of midunderstanding and falsehoods. I implore everyone to read this comment: https://news.ycombinator.com/item?id=29283262

The people locked out of their cars will be so relieved to learn a random engineer on the internet thinks they just don't understand.

It's an outage, you might not be impacted, but people are.

Re: App is getting 500 server error. Cant connect

#44
post #30

Earlier quoted context omitted.

Yeah, the "can't get into my car" is either trolling, not near his car, or maybe the old roadster had a different way of handling this. I can't connect to Tesla from the app, but I just walked to my car and was able to open the door just fine.

Simple, people probably leave the keycard at home ?

Phone unlock uses Bluetooth.

Re: App is getting 500 server error. Cant connect

#45
post #30

Earlier quoted context omitted.

Yeah, the "can't get into my car" is either trolling, not near his car, or maybe the old roadster had a different way of handling this. I can't connect to Tesla from the app, but I just walked to my car and was able to open the door just fine.

Simple, people probably leave the keycard at home ?

You shouldn’t it’s your plan B if your phone gets broke / stolen

Re: App is getting 500 server error. Cant connect

#46

I always assumed unlocking your Tesla with the phone would use Bluetooth, NFC, even ad-hoc but I never expected it to be dependent on a round-trip to a internet-connected server. That seems like a really crap design and ripe for security issues, especially since it seems the Tesla customer support team has the ability to unlock cars remotely too.

Yes, you can unlock your car with the NFC keycards (or app via NFC), the bluetooth fobs or bluetooth phone, with no connectivity for either. The problem that happened last time was that people opened the app to do something and logged out to try and fix it, thus clearing their credentials, and then can't log back in, and cant log back in to reauthenticate their device.

So you can invalidate your keys (not the phone app) via your phone by mistake?

Re: App is getting 500 server error. Cant connect

#48
post #40
post #9

Earlier quoted context omitted.

Who the hell doesn't take their key with them? What if the phone battery dies?

Who makes an app to unlock the car when you're carrying the key? You could also run out of car charge, but youre not worried about that, both you can just look at the gauge. My phone battery lasts all day, and the internet is rarely down; but servers on the other hand...

Because people lose keys, and they lose phones, but the chances of losing both at the same time are quite low.

An app is a great backup to have.

Re: App is getting 500 server error. Cant connect

#49
post #38

Earlier quoted context omitted.

Tesla also says to have your backup keycard on you at all times.

Im not a Tesla owner so i didnt know this, but i beg to ask whats the point of using your app to unlock if you're carrying your key already?

The keycard is just a back-up that you can keep in your wallet. Unlocking with the app (phone) happens automatically with bluetooth when you are near the car, no internet required. The main reason to use the app is if you want to unlock remotely for someone else using your car.

Re: App is getting 500 server error. Cant connect

#50
post #22

Great example of why you shouldn't deploy critical stuff later in the week. Some team at Tesla is going to have a hell of a weekend.

If I ran a company, I'd just outright ban Friday deploys for anything besides critical bugs.

Depends on the business. Our Apps primarily support employees so our release window has always been Thursday evenings or weekends for infrastructure.

They're ok with employees losing productivity on Friday but more than a day is unacceptable.

Post reply on HN