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Adobe: The Psychology of User Offboarding

growth.design

41–50 of 80 posts

Re: Adobe: The Psychology of User Offboarding

#41
post #11

As someone recently having gone through that: The cancellation experience is bad, but nothing compared to the experience of then deinstalling Adobe CC. After some fixing I did get my machine to at least boot without throwing error messages, but I still see Adobe stuff hanging around my system. Ugh.

Regedit is your friend. Find -> Adobe -> delete -> yes

Re: Adobe: The Psychology of User Offboarding

#43
post #8

Adobe CC has a lousy cancellation process for the same reason the US has had lousy foreign policy—it doesn’t need a good one. There is no alternative, and until there is they’re not going to give up the joy of causing pain to those disgusting evil customers who thought of leaving them if they’re not going to be compensated.

"There is no alternative"

Affinity Photo is a credible alternative to Photoshop for many uses. However, Photo is not 100% feature equivalent to Photoshop which means it won't meet everyone's needs. You can certainly use Affinity Photo for professional results. For examples, see: https://affinityspotlight.com/articles/tag/affinity-photo/

Affinity Photo, Designer and Publisher are all cross-platform (Mac and Windows) and are not based on a cloud subscription model. They are also substantially cheaper than Adobe apps.

The Adobe app that truly has no rival is After Effects (AE). There are alternative apps for creating motion graphics or visual effects, but nothing can match the range of features that AE encompasses.

A related, but important point about Adobe: the dominance and longevity of their apps mean the learning resources are simply unrivalled. There are probably more tutorials for Photoshop than any other piece of software ever. That volume of learning - from beginner to advanced, and to high-specialised use cases - is enormously appealing to all users.

Re: Adobe: The Psychology of User Offboarding

#44
post #38

Earlier quoted context omitted.

I get by just fine with FOSS alternatives. Just about the only thing that CC has that I haven't seen a good FOSS alternative for is pdf editing a la acrobat. Functionally I can still get by with a license of Acrobat 9 that's over a decade old.

Do you use these alternatives professionally? What kind of work have you undertaken?

Some more than others, yes.

If Adobe was content to only target the content creator market then they would be putting more effort into distinguishing their product and less effort into trying to frustrate users into submission. It's a numbers game and their biggest markets are not ones that use the software for professional content creation.

Re: Adobe: The Psychology of User Offboarding

#47
I think this is an incredibly well done comic-book style walk through analysis. I know a lot of the comments here are about this presentation not being mobile friendly, but one of the tough pieces here is that it's an analysis of a flow that ranges from email to website with commentary on top... that's honestly tough to do without a structured format.

I really appreciated the alternative design directions offered and supporting documentation. It really helps reinforce there are best practices and reasons for these dark patterns to exist, albeit for the wrong (or right? depending on your place in an org) reasons.

Re: Adobe: The Psychology of User Offboarding

#48
Nice job pointing out dark patterns on Adobes site when the presentation itself is using a dark pattern in the form of a box with the text "Hey, we built 29 case studies like this one. They're all free… Interested?" and a giant blue button "Yes please!".. sure you can close it, if you zoom in to find the tiny little grey X on white background in the top right corner.

Re: Adobe: The Psychology of User Offboarding

#49

Earlier quoted context omitted.

Yeah that changed because it's now illegal in many places. In Europe you have to be able to cancel things the same way you subscribed.

I didn't know such laws existed. Do you have any sources? FWIW I live in the EU.

California has such a law.

https://leginfo.legislature.ca.gov/faces/codes_displaySectio....

Re: Adobe: The Psychology of User Offboarding

#50
post #12

Website: “Use your keyboard arrows to view the story!” Me, using an iPad: “…” Edit: their home page for me is a black void. From their about section: “80,000+ people who care about crafting meaningful experiences for their users.”

“Could this meeting have been an email?” -> “Could this multimedia experience with custom controls have been a blog post?”

I get it though. They had a lot more pictures than words to say about those pictures.
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