I'm another one with nothing but good experiences with DO. again, nothing major, but hosting a handful of sites for a handful clients of mine has been nothing but smooth and profitable
DigitalOcean has the worst reviews I've ever seen
41–50 of 71 posts
Re: DigitalOcean has the worst reviews I've ever seen
#42This is incredible: > absolute joke of a company. > requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty" translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
I don't think it's unreasonable. Let's say you're usually getting paid on the 21st, server bill on the 22nd - now you switch jobs and get paid on the 28th. Is it unreasonable to ask for a week long payment extension, one-off, to bridge the gap? I grew up living welfare payment to welfare payment and we've had services cut off for this kind of thing. A little kindness goes a long way.
Re: DigitalOcean has the worst reviews I've ever seen
#43Disclosure: Former DigitalOcean employee.
But Trustpilot is basically just a Web 2.0 Better Business Bureau, where companies are basically incentivized to send them traffic in order to get their score increased. If you hover over the overall rating, it notes that the reviews aren't the sole decider, it's also "whether the company sends people to review it". A certain read of that might imply that it means they punish people for sending artificial reviews, but Trustpilot actually does the opposite and strongly encourages businesses to entice people to provide reviews. Their entire business-oriented product is ways to send people solicitations to write reviews on their website.
Re: DigitalOcean has the worst reviews I've ever seen
#44I imagine at least some of the bad reviews are there because DO serve the absolute bottom end of the market and with that comes a specific kind of difficult customer.
What's the high end of the VPS market?
They offer a lot more than just VPS services.
But compared to the likes of AWS, Azure and GCP their pricing structure is simple and predictable.
That coupled with the straightforward management interface, team management & access control systems make it a very inexpensive and approachable solution.
It just has a really low barrier of entry, and its partially why I chose them for some projects with my current employer. There isn't enough rope in the management UI to hang yourself with, and I can handover the lot to my replacement even if they're not particularly clued up on system administration.
So to answer your question, I see DO as offering a subset of what AWS/Azure/GCP do, with the cost and complexity savings to reflect that. So those larger cloud providers are what I consider the higher end.
Re: DigitalOcean has the worst reviews I've ever seen
#45I’ve used DO for around 8 years and have had mostly great service & experience with them. At the time of switching, we cut our hosting fees from around $1k to under $300. Now we are running on their hosted kubernetes service and it’s working great. They simplify a lot of things and the pricing is pretty straight forward.
I use DO for my personal projects - they've got a perfectly fine API, costs are low, everything works like it says on the tin, most tools work well with DO (terraform, ansible) and they have an interesting documentation culture with lots of tutorials.
I was quite impressed with the migration approach, lead-time on notification of migration and self-service on-your-own-time migration options when being shifted to new servers (which required a cold-migration).
Re: DigitalOcean has the worst reviews I've ever seen
#46For some reason most reviews on trustpilot are negative for pretty much all companies I interact with. I think it's just where people go to complain...
Exactly this. No one is going to seek out a third party review site to post about how good or average a product or service is.
Re: DigitalOcean has the worst reviews I've ever seen
#47Sounds like a shit site to trust in the first place: ""Apple is rated "Poor" with 2.2 / 5 on Trustpilot"
Basically the default with reviews is spam and difficult customers... Trustpilot's business models and incentives are basically to get people to pay them to remove these spam reviews.
Apple is basically a good benchmark. Basically if you can get 2.2 / 5 on Trustpilot you're at Apple tier service, and anything above that means you've either paid off the negative reviews or paid off Trustpilot.
Source: I'm on the receiving end of a lot of Trustpilot sales calls.
Re: DigitalOcean has the worst reviews I've ever seen
#48This is incredible: > absolute joke of a company. > requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty" translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
I don't think it's unreasonable. Let's say you're usually getting paid on the 21st, server bill on the 22nd - now you switch jobs and get paid on the 28th. Is it unreasonable to ask for a week long payment extension, one-off, to bridge the gap? I grew up living welfare payment to welfare payment and we've had services cut off for this kind of thing. A little kindness goes a long way.
You’re right: it would be a kindness for them to offer this. Not offering doesn’t make them an “absolute joke of a company”.
Re: DigitalOcean has the worst reviews I've ever seen
#49It sounds like the perl and pain of being a low-cost service provider. I’m not sure I’ve had a bad interaction with Digital Ocean, and their service offering keeps getting better. Review sites are certainly where people go to complain, but i’m also very suspicious now a days of people gaming reviews.
> perl and pain
I feel this typo.
Re: DigitalOcean has the worst reviews I've ever seen
#50This is incredible: > absolute joke of a company. > requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty" translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
>This is incredible...
>translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
What's incredible is that you're judging someone for having a financial situation that appears to be much tighter than your own. That's not a wholly unreasonable request for someone to make.
They asked for an extension and were willing to pay as soon as they got paid. That's the opposite of asking for "free things".