Apps supporting account creation must also offer account deletion • Hacker News Board

Re: Apps supporting account creation must also offer account deletion

#41

Post by nindalf » Wed, Jun 09, 2021, 6:45 AM UTC

contriban wrote: post #35

mosselman wrote: post #12

Earlier quoted context omitted.

The point is that iCloud is not an app. The account you are referring to is a phone account, not app account. You are comparing apples to oranges.

Everything is an app and nothing is an app. I opened my bank account through an app. Is iCloud more important than my bank account? “iCloud is not an app and does not need a delete button through the same UI” is a double-standard cop out. Delay the deletion by 2 weeks if it’s really that dangerous, but they should still allow it.

In case someone thinks this is an exaggeration, my only bank account was created through an app on an iPhone. The bank has no physical branches.

Re: Apps supporting account creation must also offer account deletion

#42

Post by what_ever » Wed, Jun 09, 2021, 6:45 AM UTC

nindalf wrote: post #37

kgraves wrote: post #10

This is great on Apple’s part for enforcing this for every account based app, now if only HN offered account deletion…

Or indeed, deletion of your comments. The way dang explained it to me was that each comment thread is a shared work created by multiple people rather than a collection of individual comments. Since you don’t own your comments, you can’t delete them. He is very accommodating about requests to disavow comments from your account. But I don’t expect people on HN to complain about this. They hold every other website to ab…

Also on ux of everything but the HN website must be perfect.

Re: Apps supporting account creation must also offer account deletion

#43

Post by minsc__and__boo » Wed, Jun 09, 2021, 6:48 AM UTC

WalterGR wrote: post #32

cton wrote: post #9

Relevant text under 5.1.1 (v): > (v) Account Sign-In: If your app doesn’t include significant account-based features, let people use it without a login. If your app supports account creation, you must also offer account deletion within the app. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. If your core app f…

Can anyone translate that into practical terms? To me that doesn’t match this post’s title, currently “AppStore: Apps supporting account creation must also offer account deletion”. Quote: The app must also include a mechanism to revoke social network credentials and disable data access between the app and social network from within the app. An app may not store credentials or tokens to social networks off of the devi…

You should consider your social media access credentials/tokens as data about you, because they can be used to request your social media data.

Re: Apps supporting account creation must also offer account deletion

#44

Post by DaiPlusPlus » Wed, Jun 09, 2021, 6:51 AM UTC

minsc__and__boo wrote: post #43

WalterGR wrote: post #32

Earlier quoted context omitted.

Can anyone translate that into practical terms? To me that doesn’t match this post’s title, currently “AppStore: Apps supporting account creation must also offer account deletion”. Quote: The app must also include a mechanism to revoke social network credentials and disable data access between the app and social network from within the app. An app may not store credentials or tokens to social networks off of the devi…

You should consider your social media access credentials/tokens as data about you, because they can be used to request your social media data.

Right, but I'm still reading that as "you must allow people to log-out (locally)".

Re: Apps supporting account creation must also offer account deletion

#45

Post by minsc__and__boo » Wed, Jun 09, 2021, 6:52 AM UTC

nindalf wrote: post #31

stingraycharles wrote: post #26

Earlier quoted context omitted.

To be fair the “right to be forgotten” is, in fact, a law in the EU, it’s just that often you need to go through great lengths to exercise this right. Apple’s playing field is just much more narrow, which allows it to enforce rules like these in an elegant manner which makes for a much better experience to the end user.

You’re confusing the right to be removed from search engine indexes (right to be forgotten) with GDPR (control of data provided to websites)

The right to a GDPR erasure request is sometimes called the right to be forgotten:

https://gdpr-info.eu/art-17-gdpr/

It is confusing, bc the latter is sometimes also used to refer to index removal too.

Re: Apps supporting account creation must also offer account deletion

#46

Post by bickeringyokel » Wed, Jun 09, 2021, 6:52 AM UTC

mikeiz404 wrote: post #13

It would be great for this to be reestablished as the norm for online services. I think some might argue that being able to intercept a user at account deletion via support gives them the opportunity to either solve a misunderstanding in the product or better understand why the user is leaving but I think there are much better ways to accomplish this. I’m more convinced this is done as a dark pattern to add friction…

I think it's much more likely that it just takes timeand money to develop how the deletion process works, testing the implementation etc. It's easier to just not have the capability since it's not critical to the majority of users.

Re: Apps supporting account creation must also offer account deletion

#47

Post by comex » Wed, Jun 09, 2021, 6:53 AM UTC

WalterGR wrote: post #32

cton wrote: post #9

Relevant text under 5.1.1 (v): > (v) Account Sign-In: If your app doesn’t include significant account-based features, let people use it without a login. If your app supports account creation, you must also offer account deletion within the app. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. If your core app f…

Can anyone translate that into practical terms? To me that doesn’t match this post’s title, currently “AppStore: Apps supporting account creation must also offer account deletion”. Quote: The app must also include a mechanism to revoke social network credentials and disable data access between the app and social network from within the app. An app may not store credentials or tokens to social networks off of the devi…

It's the second sentence: "If your app supports account creation, you must also offer account deletion within the app."

Re: Apps supporting account creation must also offer account deletion

#48

Post by jbverschoor » Wed, Jun 09, 2021, 6:53 AM UTC

randomchars wrote: post #21

avalys wrote: post #18

Earlier quoted context omitted.

What actual benefit will anyone derive from this?

There are a lot of shitty companies that require you to contact support or even wait weeks before you can delete your account.

Yep.. for subscription cancellation and account deletion. One of the reasons I love the AppStore

Re: Apps supporting account creation must also offer account deletion

#49

Post by egocentric » Wed, Jun 09, 2021, 6:53 AM UTC

WalterGR wrote: post #32

cton wrote: post #9

Relevant text under 5.1.1 (v): > (v) Account Sign-In: If your app doesn’t include significant account-based features, let people use it without a login. If your app supports account creation, you must also offer account deletion within the app. Apps may not require users to enter personal information to function, except when directly relevant to the core functionality of the app or required by law. If your core app f…

Can anyone translate that into practical terms? To me that doesn’t match this post’s title, currently “AppStore: Apps supporting account creation must also offer account deletion”. Quote: The app must also include a mechanism to revoke social network credentials and disable data access between the app and social network from within the app. An app may not store credentials or tokens to social networks off of the devi…

“If your app supports account creation, you must also offer account deletion within the app.”

Separately, they should also do this for subscriptions.

Re: Apps supporting account creation must also offer account deletion

#50

Post by DaiPlusPlus » Wed, Jun 09, 2021, 6:54 AM UTC

WalterGR wrote: post #39

kevin_thibedeau wrote: post #29

Earlier quoted context omitted.

This is more about the "Hotel California" business model where you can't cancel a service without jumping through ridiculous hoops.

I’d never heard of the “Hotel California business model.” Googled it - for others: Hotel California is a song by the band The Eagles, which contains the lyrics: “Relax," said the night man, "We are programmed to receive You can check out any time you like But you can never leave!"

Can someone explain it to me, though?

Logically, after you check-out of a hotel you've surrendered your right to abode at that location - after that you're usually limited to common/shared areas like the lobby, bar, restaurant, maybe the pool - but excepting the lobby those places are closed at night - and they'd have security to remove people from the lobby if necessary - so as far as the Eagles' are concerned, what is it to "never leave" when you legally cannot stay?