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Hover.com: we store & email passwords in plaintext for usability

help.hover.com

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Re: Hover.com: we store & email passwords in plaintext for usability

#41

At least they make a case for it. Security isn't just how you store passwords.

Personally, I've decided to take the position that password security is the "canary in the coalmine" of a business's awareness about security concerns. The degree to which they aren't protecting user passwords correctly likely predicts the degree to which they aren't aware of SQL injection or XSS vulnerabilities.

+1

Re: Hover.com: we store & email passwords in plaintext for usability

#42

Blaming Hover.com is shooting the messenger. The problem here is that this is what customers want . As long as you ask Hover to compete for business in a race to the bottom of the "convenience" barrel, you are going to have this problem. If Hover stop doing this, someone else wil come along and take Hover's business by sending plaintext passwords around in email. So. You either live with it and do your business with…

Even if you accept that this isn't wrong because it's what customers want; if it's broadly unknown (by this community) it becomes newsworthy because HN would probably not want to think of itself as at the bottom of the barrel, and will be more than willing to move away from a host that shows such a flagrant disregard for security.

Re: Hover.com: we store & email passwords in plaintext for usability

#44
post #42

Blaming Hover.com is shooting the messenger. The problem here is that this is what customers want . As long as you ask Hover to compete for business in a race to the bottom of the "convenience" barrel, you are going to have this problem. If Hover stop doing this, someone else wil come along and take Hover's business by sending plaintext passwords around in email. So. You either live with it and do your business with…

Even if you accept that this isn't wrong because it's what customers want; if it's broadly unknown (by this community) it becomes newsworthy because HN would probably not want to think of itself as at the bottom of the barrel, and will be more than willing to move away from a host that shows such a flagrant disregard for security.

It isn't wrong in exactly the same way that selling cigarettes isn't wrong. I'm not saying it isn't noteworthy, just that like the tobacco problem, we shouldn't fall victim to thinking that Hover.com's choices are the only problem.

Re: Hover.com: we store & email passwords in plaintext for usability

#45
"Very quickly, our customer service team was inundated by requests from people that weren’t receiving the email, found the process confusing, and a myriad of other related requests. "

What I read - Because we aren't smart enough to create an automated password recovery that works, you should now trust that we are smart enough in network security to safeguard your passwords.

Also, these guys mention that they were receiving multiple requests. But how many requests came per user? If you got a million users and they each forget their passwords once a year and have to spend 5-10 minutes resetting it, I don't think its a usability problem at all, even if I get 1 million mails a year complaining about it. Its a bad decision for company handling domains and credit cards. And even if these guys really are good enough to secure their end of systems, whats the guarantee that my inbox is not compromised?

Re: Hover.com: we store & email passwords in plaintext for usability

#47
post #8

I've considered using Hover and switching away from Godaddy, particularly since Hover is recommended frequently on the TWiT network. That thought has instantly evaporated. You absolutely cannot store passwords in plain text. There is no level of security you can wrap around the database that will ever be 100%. It only takes one mistake for everything to get exposed. To try and reason that there is a trade off between…

One word: sendgrid

scottkrager: do you have any experience with postmark? any thoughts on how they compare? thanks!

Re: Hover.com: we store & email passwords in plaintext for usability

#48
post #6
post #4

Couldn't they at least encrypt it, and store the key on a separate file? *edit: I just want to be clear, I don't actually think encryption would a sufficient replacement for a good hashing function, the question was just pointing out how bad this decision by Hover was; not only do they decide to make the password recoverable, but they don't even take whatever meager opportunities there are to make it at least somewha…

What good would that do? If an attacker gets in, they can get the key just as easily as they can get the database.

With symmetric encryption, probably (assuming the data wasn't gleaned with a purely SQL injection attack). With public key/private key encryption you could probably do it more securely by not letting the private key anywhere near the main app/web servers.

Of course, the more separation you have between the public and private keys, the less convenient it is to actually do anything useful with the plaintext.

Re: Hover.com: we store & email passwords in plaintext for usability

#49
post #27

Earlier quoted context omitted.

Yes. They will email your password to you if you click the "forgot my password" link.

ARGH! I just confirmed this. So disappointed. I've changed it now to be completely unique but I wouldn't be surprised if it's logged somewhere.

Change the other places you used the old one.
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