Live data from Hacker News

Don't make customers hunt for the Sign In button on your website

blog.stunning.co

41–50 of 213 posts

Re: Don't make customers hunt for the Sign In button on your website

#41
Discord is bad at this.

When you receive an invitation to a server, you're presented with a textbox that reads "What should everyone call you?" and you're unknowingly creating a new account. Then you're asked your birth date and then for your email. You type your email and it's already used, obviously.

By this point you don't want to go through the whole process of deleting your browser history to log into your existing account, so you go along with the new account thing and use another email address.

Before you know it, you have 5 different accounts and don't remember which ones you use for which servers.

Yes, there is a "use existing account" link, but it's not prominent, the "What should everyone call you?" textbox with the big "Continue" button are the only psychologically viable option unless you've already gone through the whole process of involuntarily creating many accounts.

Re: Don't make customers hunt for the Sign In button on your website

#42

Semi-related: The trend of the not having a log in button and only a sign up button, requiring multiple clicks just to login. I get that less friction for a new user is better being the thinking but I truly hate having to go through multiple pages just to sign in. What happened to having sign in/sign up being on the same page? Seems the simple and easy, as well as lowest friction way of splitting the difference betwe…

I miss going to foo.com and having user/pass fields on the top row of the screen, with maybe a sign up link next to it.

Ahhh. I miss the days of the username and password being on the same page! I refuse to believe that the average internet user gets confused by a two field form that they need to break it into two (usually slow) steps. Re-architected in (usually flaky) javascript. That takes up (always more) of my time!

(sorry for the !!!'s. but this one really gets my goat)

Re: Don't make customers hunt for the Sign In button on your website

#44

Semi-related: The trend of the not having a log in button and only a sign up button, requiring multiple clicks just to login. I get that less friction for a new user is better being the thinking but I truly hate having to go through multiple pages just to sign in. What happened to having sign in/sign up being on the same page? Seems the simple and easy, as well as lowest friction way of splitting the difference betwe…

I save the login page link in my password manager. Problem solved.

Re: Don't make customers hunt for the Sign In button on your website

#45

And this can be easily solvable by swapping the Sign up for Sign In after the first time you logged in a browser cookiejar. Obviously the devil is in the details, but it shouldn't be that complex having a visible Sign Up for potential new users and a visible Sign In for existing users...

Please don't! The worst thing is to swap meaning of a button at exactly same placement. If you are forced to do it then at least change background color and add some icon etc.

But nothing can beat MS Teams "Close" document preview button, which once clicked, uncovers chat "Call" button. Add some laggy nature of Teams and you call the entire channel/chat just by trying to close an opened document with too many clicks.

Re: Don't make customers hunt for the Sign In button on your website

#47
post #42

Earlier quoted context omitted.

I miss going to foo.com and having user/pass fields on the top row of the screen, with maybe a sign up link next to it.

Ahhh. I miss the days of the username and password being on the same page! I refuse to believe that the average internet user gets confused by a two field form that they need to break it into two (usually slow) steps. Re-architected in (usually flaky) javascript. That takes up (always more) of my time! (sorry for the !!!'s. but this one really gets my goat)

That's to support single sign-on. It checks whether to show the in-house sign-in page or to redirect.

Re: Don't make customers hunt for the Sign In button on your website

#49

Semi-related: The trend of the not having a log in button and only a sign up button, requiring multiple clicks just to login. I get that less friction for a new user is better being the thinking but I truly hate having to go through multiple pages just to sign in. What happened to having sign in/sign up being on the same page? Seems the simple and easy, as well as lowest friction way of splitting the difference betwe…

I love this pattern - I think it was Slashdot I first saw it on - but it still suffers from the same problem. What do you label the button - "sign up / login"? It's still easy to miss that it's also for login when scanning.

Re: Don't make customers hunt for the Sign In button on your website

#50
post #20

For https://sqwok.im , I explicitly placed the login/signup prominently at top right for all users on mobile and desktop because I want it to be clearly visible always. I could see some value in detecting whether the user has already created an account and highlighting the "login" portion like the author has. There’s a business service site I have to log into once a month who’ve hidden the login behind a drop down an…

Your site is really slow. I honestly thought it was broken when I first went, no login link to be seen at all.

This is why you should avoid making a SPA unless you know what you're doing, if you're going to use one at least put a spinner or something so it's clear the site's doing something.

Post reply on HN