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Adobe charges subscription cancellation fee
41–50 of 603 posts
Re: Adobe charges subscription cancellation fee
#42Earlier quoted context omitted.
I seem to recall some credit card companies will reroute recurring charges for the old number to the new card.
If they do that for cards reported lost/stolen then that's a lawsuit waiting to happen. Thankfully it hasn't happened to me or anyone I know and this is the first I've heard of it.
Not really. If you authorized a recurring charge, it isn't unauthorized, and you are liable. Most people want recurring charges to continue. Just because you lose your card doesn't mean you want to forget paying your phone bill or something. Merchant disputes are a thing, but they are not the same as an unauthorized charge.
Re: Adobe charges subscription cancellation fee
#43Earlier quoted context omitted.
If you report your card lost/stolen, then there is no way anyone should ever be able to charge it again. Did you report your old card lost or did they issue a new one because it expired/etc?
I seem to recall some credit card companies will reroute recurring charges for the old number to the new card.
There are reoccurring payment vendors that offer this as a feature.
At one point I had to cancel bank account.
Got a call for a recruiter for such a company. Not a chance.
Re: Adobe charges subscription cancellation fee
#44When you sign up you agree to the fee being broken up in installments. I think they have spelled it out pretty clearly, actually one could consider it ‘free’ financing in a sense. While I don’t like what they have done I don’t see what the big deal is with it.
Yes, and for certain products they do actually offer monthly licenses.
After Effects has 3 tiers
1. Annual Plan paid monthly ($20.99 * 12 = $251.88)
2. Annual plan prepaid $239.88
3. Monthly Plan $31.49
https://www.adobe.com/creativecloud/plans.html?filter=video-...
For Photoshop they only offer 2 plans
1. Annual Plan paid monthly ($9.99 * 12 = $119.88)
2. Annual plan prepaid $119.88
So no discount. The wording might have been poor before because I remember when I first signed up i didn't know they only had yearly plans but at least now it's pretty clear
https://www.adobe.com/creativecloud/plans.html?filter=photo&...
Re: Adobe charges subscription cancellation fee
#45If you switch your billing to PayPal, you can then cancel the recurring authorization on PayPal's side. Adobe will send you threatening emails, but they can't do anything other than terminate your subscription.
I mean they could send it to collections. I’m not saying it’s likely they would, but I’ve had it happen to me before in a similar situation with a different company‘s subscription that tried to charge me a cancellation fee I didn’t originally agree to. As I found out the hard way, there’s not a lot you can do to fight that. They use your credit score as a threat.
If that happens, you lawyer up, write a blog post, and make some money on adwords.
Re: Adobe charges subscription cancellation fee
#46When you sign up you agree to the fee being broken up in installments. I think they have spelled it out pretty clearly, actually one could consider it ‘free’ financing in a sense. While I don’t like what they have done I don’t see what the big deal is with it.
This: https://imgur.com/a/yQFQRKF is what you see when looking at prices and after clicking Buy Now. It says "annual plan, paid monthly", but doesn't state the fee, it vaguely mentions the price. Clicking 'learn more' does not tell you the fee.
It think it's deceptive, at best.
Re: Adobe charges subscription cancellation fee
#47Earlier quoted context omitted.
I just tried to cancel today after getting absolutely fed up with Photoshop being buggy and insanely slow. I have a top of the line 16" MacBook pro, and waiting multiple seconds every single action inside Photoshop infuriates me. Can you provide more details on this? I am on their annual plan and they want to charge me to cancel.
I was on a similar plan, and same machine funnily enough. I downgraded to the Lightroom only plan and then cancelled - hopefully that should still work for you.
I just went through the process and they only let me switch to Lightroom annual (which I suspect starts a new annual subscription starting today).
Curious, what did you choose as a replacement for raster graphics? GIMP is a no-go, as its slow and buggy as well.
Re: Adobe charges subscription cancellation fee
#48This just reinforces my decision to only use prepaid virtual cards for subscriptions.
Re: Adobe charges subscription cancellation fee
#49Doesn't this happen for every yearly plan that lets you pay in installments?
What does a yearly installment plan even mean in the context of a cloud subscription-based service, as opposed to one for which one has already received goods? And first of all, as the OP noted in the twitter thread, they believed they were doing a monthly subscription as advertised; the "yearly plan" interpretation is Adobe getting creative in the terms of service.
You subscribe to Creative Cloud on an annual basis. Please take a look here by clicking into the pricing for the plans or the "buy" option:
https://www.adobe.com/creativecloud/plans.html
... from my perspective, it is clearly written "annual plan". You can choose to pay on a monthly basis, or in a lump sum. There is no "monthly subscription" or similar.
Now it's possible that this page has changed since the OP subscribed, but I don't think it's changed that much - I remember this clearly from when I signed up which was many years ago.
The OP might be unhappy that their expectations were violated but I really don't think Adobe is trying to hide the nature of the product and its annual commitment cycle.
Re: Adobe charges subscription cancellation fee
#50Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price.
https://www.adobe.com/creativecloud/plans.html
If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract.
If you didn't want to agree to pay by the year maybe you shouldn't have signed up for a year of service?