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Protonmail was down

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Re: Protonmail was down

#41

Post by another-dave »

wwn_se wrote: post #18
ternaryoperator wrote: post #11

Earlier quoted context omitted.

If an hour's downtime would make you 'seriously consider' switching, I doubt you will find any service that meets your requirements. You're asking for 99.96% uptime. I don't think any email provider will guarantee you that.

Well gmail has 99.987% currently but only 99.9% is promised according to SLA. https://support.google.com/googlecloud/answer/6056635?hl=en#...

And Protonmail offer 99.95% according to theirs (as of 2018, latest info I could find) — https://protonmail.com/blog/protonmail-reliability-sla/

Re: Protonmail was down

#42

Post by submeta »

mhitza wrote: post #40
b1476 wrote: post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

It's also the only provider that I know of that keeps your emails as ransom if you don't continue payment once you're on an upgraded account, instead of downgrading it for you at the billing cycle. Good thing I only used my PM email to test things out, paid for an upgrade because I liked their public image, only to come back a year later and have no access to anything unless I pay up.

> keeps your emails as ransom if you don't continue payment once you're on an upgraded account

Absolutely not acceptable. There are other, more gentle ways to convince your customers to stay.

Re: Protonmail was down

#43

Post by pmlnr »

dathinab wrote: post #23
quasirandom wrote: post #21

Earlier quoted context omitted.

I've used proton for several years now. The only headache I've ever had is being unable to subscribe to the openbsd mailing list. And that's only because openbsd added proton servers to a spam list... a decision I wish they would revisit. Edit: I initially said freebsd mailing list. It was the openbsd mailing list.

> proton servers to a spam list Wait, what? Which serious organization adds a proper mail service on the spam list?

All of them, sadly. Outlook is probably the craziest of all, adding the a /16 of Hetzner, because 1 IP sent spam.

Re: Protonmail was down

#44

Post by pmlnr »

another-dave wrote: post #41
wwn_se wrote: post #18

Earlier quoted context omitted.

Well gmail has 99.987% currently but only 99.9% is promised according to SLA. https://support.google.com/googlecloud/answer/6056635?hl=en#...

And Protonmail offer 99.95% according to theirs (as of 2018, latest info I could find) — https://protonmail.com/blog/protonmail-reliability-sla/

99.95% is a high standard already: 365x0.0005x24 is 4.38 hours outage for a year. In our current world, 4.38 hours is certainly not enough time to, say, rebuild a DB from backup, if needed.

Re: Protonmail was down

#45

Post by pmlnr »

interfixus wrote: post #26
ternaryoperator wrote: post #11

Earlier quoted context omitted.

If an hour's downtime would make you 'seriously consider' switching, I doubt you will find any service that meets your requirements. You're asking for 99.96% uptime. I don't think any email provider will guarantee you that.

Noone can gurantee any specific uptime. Any projection for the future, however qualified and propable, is still only a projection. GMail could go down tomorrow, for 24 hours or forever. (Not, of course, that such optimism is in way warranted).

Whoever downvoted the comment above start your own server, and we'll talk a decade later. The comment is correct; nobody can guarantee uptime. The can promise, there can be agreements, insurance, etc, but guaranteeing is basically impossible. Even if someone were to use a real mainframe cluster across the globe one still connects to them via international ISPs and those routes can go down as well.

Re: Protonmail was down

#46

Post by throwaway81523 »

pmlnr wrote: post #44
another-dave wrote: post #41

Earlier quoted context omitted.

And Protonmail offer 99.95% according to theirs (as of 2018, latest info I could find) — https://protonmail.com/blog/protonmail-reliability-sla/

99.95% is a high standard already: 365x0.0005x24 is 4.38 hours outage for a year. In our current world, 4.38 hours is certainly not enough time to, say, rebuild a DB from backup, if needed.

Yes, you fail over to a hot mirror, or if you really have to rebuild because something went nuts, do it from a recent snapshot.

Re: Protonmail was down

#47

Post by imperial_march »

gspr wrote: post #35
marcusfrex wrote: post #5

It is not for a few minutes but it had been nearly an hour. Seriously considering to switch to another provider. Damn!!

While I agree with the sibling that an hour's downtime isn't much, and that you can't expect much better performance than that, I'd like to give a shoutout to mailbox.org. I originally chose them over Proton when degooglifying my life because of Proton's absolutely batshit crazy idea not to offer IMAP access. I've been very very happy with mailbox for years. Their web interface is ugly, but like I said… IMAP.

Proton mail bridge allows IMAP access. It comes with pro subscription.

Re: Protonmail was down

#48

Post by gspr »

imperial_march wrote: post #47
gspr wrote: post #35

Earlier quoted context omitted.

While I agree with the sibling that an hour's downtime isn't much, and that you can't expect much better performance than that, I'd like to give a shoutout to mailbox.org. I originally chose them over Proton when degooglifying my life because of Proton's absolutely batshit crazy idea not to offer IMAP access. I've been very very happy with mailbox for years. Their web interface is ugly, but like I said… IMAP.

Proton mail bridge allows IMAP access. It comes with pro subscription.

It's still a completely pointless cludge, and another thing that can break. For no reason. No reason at all!

I really wanna like and use Proton. I think some of the people behind it are great. I wanna support Swiss companies (I miss the place dearly). I don't mind that it's a bit more expensive than many competitors. BUT I WANT IMAP ACCESS without some crazy converter stuck in between me and my email.

Re: Protonmail was down

#49

Post by MrDresden »

b1476 wrote: post #28

As a paying user I feel that the reliability of their services in recent months has been completely unacceptable for me. That combined with the ridiculously slow rollout of new products (will calendar ever be fully released?) has now made me look at alternatives. I love the product itself and the idea behind it, but the amount of money I pay to host multiple domains for mail and for their VPN service is pretty absurd…

Just to counter; I've been using their VPN and email for a while and haven't had a single problem.

And while a proton calendar would maybe be useful, I personally don't need them nor want them to become a one stop shop for all things.

Re: Protonmail was down

#50

Post by sleavey »

sammorrowdrums wrote: post #15

Great timing /s. I switched to PM on Friday. I love the combination of features though. I pay for pro so I get catch-all email on custom domains. Really helps to see who sells your info and secure storage and no advertising with good web-mail client are obviously major selling points too. I wish them luck resolving the situation.

Catch-all is nice but I came from the self-hosting world where I could also customise the from address when I reply to a catch-all email. Protonmail only lets you reply from a non-catch-all address, so you end up leaking your "private" address if you ever reply. That's my only real complaint about Protonmail. I requested this feature but I doubt it's high up their priority list.
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