41–50 of 57 posts
The same day, I responded to their email, stating that their explanation wasn't good enough and that I hadn't done anything wrong. I demanded they give me an actual reason and reinstate my account. A tip for nerds like me: In situations like this, try to act like a real person. Support people especially have to deal with endless streams of annoyed, angry, or abusive people who will treat them like dirt. Anyone who's…
Hi, I lead the anti abuse team at Discord. I've looked into this case a bit more in-depth to see what was going on. Although I can't get into specifics, given the poster was kind enough to provide us with ticket IDs, I was able to look into this a bit further to see what actually triggered the account ban. > Discord bans me for using their official client This statement is false, unfortunately - and our abuse detecti…
Earlier quoted context omitted.
Something that could be missing from this story is that they may have been in the official web client, but they may have executed custom code (for example, console JavaScript, an add-on, user-extension, etc), that resulted in this, since obviously the web browser will make whichever API requests it is instructed to make. So i could imagine a user wants to do something that Discord makes it difficult to do (perhaps th…
No, this was not the case. A 3rd party client was very much involved here. > So i could imagine a user wants to do something that Discord makes it difficult to do (perhaps they want to search channel logs locally, or delete all of their messages in a channel, or amny other things), and if I wanted to do that myself I might just throw some JavaScript into the console in a for-loop, which would obviously result in irre…
Hi, I lead the anti abuse team at Discord. I've looked into this case a bit more in-depth to see what was going on. Although I can't get into specifics, given the poster was kind enough to provide us with ticket IDs, I was able to look into this a bit further to see what actually triggered the account ban. > Discord bans me for using their official client This statement is false, unfortunately - and our abuse detecti…
... which is exactly what I've been doing too: https://github.com/Tyrrrz/DiscordChatExporter
Do you happen to know: Is there a risk of Discord banning me for using that tool to automatically export chat logs for processing via a bash script?
Basically, it's a tool to convert discord servers into json.
Their official wiki gives instructions for using your personal user token rather than any bot / API token: https://github.com/Tyrrrz/DiscordChatExporter/wiki/Obtaining...
I admit, I used my personal token without giving it a second thought, even though I should've known better. I haven't been banned, but this story reminded me that I should be careful. Am I being overly paranoid? Is it fine to use your personal token in situations like this, where it's basically a CLI tool?
Also, I run a discord server for ML with ~1k users. If I get banned by Discord, will server ownership transfer to someone else? Or will the whole server get knocked offline too?
Feel free to ignore this if you want -- I'm merely asking in case you happened to know. Happy thanksgiving!
The same day, I responded to their email, stating that their explanation wasn't good enough and that I hadn't done anything wrong. I demanded they give me an actual reason and reinstate my account. A tip for nerds like me: In situations like this, try to act like a real person. Support people especially have to deal with endless streams of annoyed, angry, or abusive people who will treat them like dirt. Anyone who's…
Whenever it comes to gaming I just assume anyone saying they've been banned unfairly deserved it. League, Dota, FPSs, and discord too apparently all have this weird group of people who get banned for doing shady shit then go on forums and complain. People being banned from services unfairly (and without explanation) is a real problem, that doesn't mean that everytime someone complains they deserve the benefit of the…
A year later I got a new phone so I decided to try it again. I tried my login and it said the account didn't exist. So I tried to make a new account with my username and said the username existed. So I tried to make a brand new account and it said my email was in use and I couldn't use it. So I tried the forgot password/recovery thing. Said account didn't exist. So I gave up. Sometimes companies just do weird stuff that is hostile to users.
Edit: I want to add that as a big linux user I've found that I can't get into many games because of blanket anti-cheat bans. I know my cases are niche, but there are weird blanket bans.
At least when github ('s inscrutible AI) banned me in error they answered the email and reinstated the account in about a day.
I had only just barely cloned everything to gitlab and edited a bunch of links to s/github/gitlab before github was working again.
Maybe that is factor, that an effortless drop-in replacement existed, and the original of all the content I cared about was still on my own machines and github only hosts a copy, so they have meaningful competition.
They never did say what I supposedly did wrong though, other than a vague suggestion about possible spamming.
Merely when a human looked at the case they corrected it. I asked a couple times what triggered it and they simply didn't asnswer that part.
So it was some ML black box. They themselves don't even know why they did it.
Same thing is probably the case here, only with even fewer or shittier humans in the loop, and holding something hostage that you can't take elsewhere.
Actually hostage isn't even the right word because even kidnappers/hackers respond to the email and return your stuff for a price. These guys aren't even doing that.
OP claims that Discord banned him for using their Official Client. OP states they never gave them a "real" reason. But they're certain it was for using their official client. The skeptic in me thinks that the specific use of the terminology "their official client" is suspicious. How do they know?
Hi, I lead the anti abuse team at Discord. I've looked into this case a bit more in-depth to see what was going on. Although I can't get into specifics, given the poster was kind enough to provide us with ticket IDs, I was able to look into this a bit further to see what actually triggered the account ban. > Discord bans me for using their official client This statement is false, unfortunately - and our abuse detecti…
I was using the official client when it happened, but Ripcord was open on my laptop (which I wasn't using) at the time, so it makes sense that it might've sent requests the normal client doesn't when a DM is closed or something. Or maybe you flagged it earlier than that.
Either way, I'm glad to be unbanned now, but this customer service was unacceptably bad. I didn't get a real answer on why I was banned (until HN got the attention of a non-CS rep), and when I was told I would be unbanned, I wasn't and was ghosted afterward.
(Also I'll update the page I wrote)
Earlier quoted context omitted.
While we won't get to know the full story and the entire history of this person's Discord account (to side with him one way or the other), this piece still serves to show the downsides of a centralized service which has to do its own abuse management - and at discord's scale[0], there's bound to be a lot of mistakes. On a side-note, running a modded client (like Better Discord) at any time is a risk to your account.…
> show the downsides of a centralized service which has to do its own abuse management And platforms that have no censorship also have downsides. There’s no perfect solution.