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Google stops selling Nest Secure, still offers support

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Re: Google stops selling Nest Secure, still offers support

#42
I own a Nest Secure and actually really really love it. It syncs with my Nest + Yale door locks, so when I keypad into my house, it auto-disarms, which is amazing. I don't carry keys with me anymore, and the lock is gorgeous.

It's also just _really_ nice. They put a lot of thoughtfulness into the Nest Detect motion/door open sensor. They filter out my dogs near perfectly. The voice warnings are great and useful. The keypad is nice. And it's integrated into the Nest app so I have a one-stop shop.

Google just invested $400M into ADT... so I have to believe these things are related. They also committed to re-manufacturing Nest Detects, so they're not _completely_ sunsetting this. I wonder if they have another version of this, or an ADT-linked version that just got delayed by pandemic, but they sold through their stock and decided to do this in the interim, but I feel like it's weird they wouldn't just announce that.

It's worth noting that the monitoring service for Nest Secure is NOT ADT, it's Brinks/Moni. So I wonder if that's a big part of their reasoning. They've put their money behind a direct competitor essentially, so maybe they don't want to feed money away from their new investment.

I'm more worried about the clear writing on the wall to spin down the Nest app. The Google Home duplicated work is simply no where near parity yet, and I fear it won't be for quite some time. When they eventually tell us they're sunsetting the Nest app (in a year or two, if I had to guess, maybe sooner?), I really hope they'll have the scrubber timeline view and maintain the auto-lock and such.

As someone who's bought fully into the Google Home/Nest ecosystem, but is also keenly aware of Google's penchant for Old Yellering the hell out of things... this doesn't really surprise me. But I hope they support it for a long time to come. It's a really nice system.

Re: Google stops selling Nest Secure, still offers support

#43
post #2

Is this another "Classic Google" move? I was considering a Nest security system a few years ago, and wasn't sure whether it was a plus or a minus that they're part of Google. I guess now it's shown to be a minus. It's nice that they're offering support, but buying Nest Secure means you're buying into the ecosystem and this is a big proclamation that the ecosystem is not growing.

Exactly this. I bought the Nest Secure system a few years ago because I already had Nest thermostats and cameras, so security made sense and everything integrated well.

But now I really regret it. I have a 3 year deal w/ Google's partner for Nest Secure, and I wouldn't be surprised once those 3 years are up that they'll sunset the device completely.

So disappointed in Google.

Re: Google stops selling Nest Secure, still offers support

#44

I wonder, how many people consider Google products for something and go with another provider because you can't count on the product to exist long term?

I’ve heard it come up in an enterprise context, when there was a question about using a Google product - “they have a history of killing products, so let’s pick an alternate if possible”. This was a couple of years back, don’t remember what (could have been Google Glass).

Re: Google stops selling Nest Secure, still offers support

#45
post #33
post #4

Earlier quoted context omitted.

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

I would suggest the "community" of developers not trusting Google long term with anything is a major reason Stadia has been basically DOA. It's a big gamble to port a game to Stadia, and risk customers being mad at you , when Google inevitably pulls the plug

I just don't see the value in Stadia over buying a console. The only use case seems to be for someone too poor to afford a console, but that someone has enough money to buy a full price video game on Stadia.

Re: Google stops selling Nest Secure, still offers support

#46
post #4

Earlier quoted context omitted.

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

Yeah, but it matters disproportionately to early adopters. If a brand becomes toxic with early adopters it never gets in front of anyone else. Except through acquisition, I suppose. Cloud compute is an even starker example: Google lost the second-mover cloud space to Microsoft and they lost it because the relevant decision-makers knew Google's reputation.

Microsoft beat Google to second in cloud because it already had a strangle hold on a sizable portion of the enterprise computing market, not because executives at important companies (large enterprises) knew Google has a reputation for killing obscure consumer products. Microsoft already had relationships with many large and medium businesses/organizations, often spanning multiple decades, a business software ecosystem, and an army of salespeople, account managers, and support people, making the transition to cloud a natural next step.

Google, on the other hand, has had to build these relationships from scratch with it’s only advantage being advanced software and infrastructure which reduce costs.

Disclaimer: I work at Google opinions are my own

Re: Google stops selling Nest Secure, still offers support

#47
post #4

Earlier quoted context omitted.

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

Yeah, but it matters disproportionately to early adopters. If a brand becomes toxic with early adopters it never gets in front of anyone else. Except through acquisition, I suppose. Cloud compute is an even starker example: Google lost the second-mover cloud space to Microsoft and they lost it because the relevant decision-makers knew Google's reputation.

I’d be interested in hearing your argument for that being the reason why Azure is beating GCP in marketshare. The conventional wisdom that Azure can do Windows for cheaper than everybody else and has an easier time getting enterprise customers they already have a relationship with onboard always made sense to me.

Re: Google stops selling Nest Secure, still offers support

#48
post #4

Earlier quoted context omitted.

I wonder this as well but outside the HN community. I don’t think many folks I know still attribute Google with the flakiness that this community does.

Yeah, but it matters disproportionately to early adopters. If a brand becomes toxic with early adopters it never gets in front of anyone else. Except through acquisition, I suppose. Cloud compute is an even starker example: Google lost the second-mover cloud space to Microsoft and they lost it because the relevant decision-makers knew Google's reputation.

The second mover was Azure, which launched two years before GCP (Compute Engine) did.

App Engine did launch earlier, but that was not a general purpose AWS competitor.

Re: Google stops selling Nest Secure, still offers support

#49
post #33

Earlier quoted context omitted.

I would suggest the "community" of developers not trusting Google long term with anything is a major reason Stadia has been basically DOA. It's a big gamble to port a game to Stadia, and risk customers being mad at you , when Google inevitably pulls the plug

I just don't see the value in Stadia over buying a console. The only use case seems to be for someone too poor to afford a console, but that someone has enough money to buy a full price video game on Stadia.

People who want to game on their phones on the bus, in the car, waiting in line at the pharmacy etc.

people who aren’t serious enough to buy a gaming PC or a console but still want to play a games occasionally.

People who want to keep their lives simpler by converging to fewer devices

I am sure there are many more

Re: Google stops selling Nest Secure, still offers support

#50
post #17

Earlier quoted context omitted.

GCP is different though. Much better SLA. It is almost like saying you can't trust computers in medical field because consumer windows 95 machines crash. Disclosure: Work at Google.

You might want to work somewhere else so you hear some differing opinions, pretty much nobody I know wants to implement on top of google products including GCP because of the perceived churn.

FWIW, before I worked at Google, we selected GCP over AWS/Azure. Was very happy with the result.
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