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How Doordash got their first 1000 customers

first1000.substack.com

41–47 of 47 posts

Re: How Doordash got their first 1000 customers

#42
post #28

If you clicked the link expecting to read about the "How" part, you're not going to get anything useful. I think there's a larger gap here, in that the audience of HN (largely being engineers or "makers" or some sort) generally use "How" as "a piece of advice that is repeatable", ie, we can get the same result if we implement the same steps. So searching for eg: "how do I crop a video using ffmpeg" will produce a nic…

I thought HN had code to automatically remove clickbait words like "How" from titles. (Not sure why they aren't simply banned)

It does, but there are a lot of exceptions and this one fell in one of those buckets.

Stripping all leading Hows turns out to produce too much collateral damage. For example, consider a title like "How Paper Is Made".

Edit: this one worked nicely though: https://news.ycombinator.com/item?id=23597937

Re: How Doordash got their first 1000 customers

#43
post #33

Hey all, wanted to tell you about Plater ( https://platerapp.app.link/ZJQoea4Ew7 ), a browser plugin i'm building. We're currently journeying for our first 1000 users. Plater ( https://plater.com ) is a browser plugin that saves you money on restaurant delivery and helps local restaurants. Plater finds you the cheapest price by automatically compare pricing across different delivery apps. On average, we find users sa…

I know it's early so you're building for the largest initial audience, but a Firefox extension would be great. I would be even more happy if there was just a website I could use.

working on it :)

Re: How Doordash got their first 1000 customers

#44
post #26

Earlier quoted context omitted.

In addition to adding them to the platform without their consent, they also charge restaurants massive fees, which increase the total bill and eat into restaurant revenues. shameless plug That is why I'm building Plater ( https://platerapp.app.link/ZJQoea4Ew7 ). It automatically compares your order across DoorDash,UberEats, Grubhub, Postmates etc.. and gets you the cheapest price. Additionally, it highlights direct o…

Are you just comparing the delivery fees and other app added fees? Or are you comparing the menu prices as well? Your intention seems to be to save the user money and also help the restaurant, but if you are actually just showing the lowest price, isn't that actually the opposite of helping the restaurant?

We're comparing the order total which, including menu pricing, tipping, delivery fee etc. for anyone who wants to help the restaurant the most, the best solution is usually ordering directly because this removes a third party from the transaction as mentioned in the comment below. Currently, we're surfacing direct order links for restaurants who can handle delivery and we're working on making direct orders even more convenient.

Re: How Doordash got their first 1000 customers

#46
post #29
post #15

Wasn't Doordash one of the companies that was lowering payments if tips were added? Eg, if they were going to pay $10 for a delivery, and someone left a $2 tip, they would reduce what they paid to $8. The driver gets $10, rather than the $12 you'd imagine. I have a hard time reading anything charitably about the company. If you exploit your workers, I don't care how scrappy and clever you were in bootstrapping.

They were subsidizing tips to guarantee a minimum payout if customers tipped too low. But customers wanted to undertip while still having workers get laid more, and then blamed doordash instead of their own unwillingness to pay.

Those are some serious mental gymnastics, and as far as I'm aware they didn't say that anywhere up front.

Re: How Doordash got their first 1000 customers

#47
post #27

Earlier quoted context omitted.

As someone who works in Growth this is what I hate about most of my industry. A lot of growth hackers sell this BS of "simple tips & fast hacks" whereas the awesome professionals I know have "boring" methods and experiments. So the market gets crowded with clickbait stupid drivel while the real science is lost.

Can you share some legitimate resources for those who are looking to improve their skills? Perhaps for the different stages, first 10 customers, first 100, etc. It seems like the work would be different for each stage (finding product/market fit, finding a niche, scaling that niche, finding another niche, etc etc).

Second this, any sources for genuinely good, more widely actionable advice that you could recommend?
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