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Boeing fired midlevel executive following embarrassing emails

wsj.com

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Re: Boeing fired midlevel executive following embarrassing emails

#41
post #9

Earlier quoted context omitted.

This kind of an article sounds incredibly damning to me. It indicates that Boeing is essentially rotten on the inside and that anybody doing business with them should be wary.

Welcome to any large company that's been around for a while. Especially successful ones.

And especially ones who bid on US government contracts

Re: Boeing fired midlevel executive following embarrassing emails

#42
post #10

From the article: Mr. Cooper didn’t send or receive the messages, the latest batch of which Boeing disclosed to lawmakers and the news media in January, this person said. Those messages show Boeing employees mocking airline officials, aviation regulators and even their own colleagues. In one, an employee said the 737 MAX had been “designed by clowns, who in turn are supervised by monkeys.” Boeing Chief Executive Davi…

Yeah. As the company, you don't want emails like that coming out, but getting rid of messages like that damages the so called safety culture. I think a good answer as a CEO would be to tell managers to be more careful in emails, but no real punishment. However, the criticism in the emails was pretty low content, it's not like this was a message that said, man those monkeys really screwed up the MCAS or something. I t…

>> Yeah. As the company, you don't want emails like that coming out

Which, honestly shocked me they were sending emails like that in the first place. Talk among yourselves at the lunch table, complain in private and try to talk to someone in management who will listen.

It was 2018 for god's sake. Do these engineers still not know how stupid it is to be sending emails like that around the company? Maybe it just highlights how out of touch the culture was there to begin with? It just seems reckless and these people should be smart enough to know better.

Re: Boeing fired midlevel executive following embarrassing emails

#43

From the article: Mr. Cooper didn’t send or receive the messages, the latest batch of which Boeing disclosed to lawmakers and the news media in January, this person said. Those messages show Boeing employees mocking airline officials, aviation regulators and even their own colleagues. In one, an employee said the 737 MAX had been “designed by clowns, who in turn are supervised by monkeys.” Boeing Chief Executive Davi…

"the beatings will continue until morale improves"

Re: Boeing fired midlevel executive following embarrassing emails

#44
I'm reminded a lot of the Challenger explosion investigation [1]. Specifically, Feynman's discoveries and analysis while investigating NASA. He discovered a huge disconnect between engineers and management. What's more, the commission seemed less intent on identifying the systemic issue and more on giving the appearance of a quick resolution, which Feynman hates. "For a successful technology," Feynman concluded, "reality must take precedence over public relations, for nature cannot be fooled."

I feel like it's the same problems at Boeing, and the same pattern of addressing problems. It will be interesting to see if a publicly traded company will be more effective than a government organization at solving these problems.

[1] https://en.wikipedia.org/wiki/Rogers_Commission_Report

Re: Boeing fired midlevel executive following embarrassing emails

#45
Typical PR move by Boeing, they're going to start beating the drum on accountability and turning a new corner. Which is all BS, but executive leadership will be applauded on wall street for their efforts. Sad to see especially when you consider the role the company has around the world.

Re: Boeing fired midlevel executive following embarrassing emails

#46
post #35

Earlier quoted context omitted.

There are some companys who manage it though, by basically getting bi-furicated intwo two seperat internal divisions competing against one another. Basically if you have a safe seat- or monopoly, you must learn to play catch against yourself or else.. boing, and important parts go flying.

> There are some companys who manage it though, by basically getting bi-furicated intwo two seperat internal divisions competing against one another. Sometimes that competing becomes backstabbing between the divisions.

And then the company falls apart when you get a real competitor and the divisions are too busy attacking each other.

Re: Boeing fired midlevel executive following embarrassing emails

#47
post #10

Earlier quoted context omitted.

Yeah. As the company, you don't want emails like that coming out, but getting rid of messages like that damages the so called safety culture. I think a good answer as a CEO would be to tell managers to be more careful in emails, but no real punishment. However, the criticism in the emails was pretty low content, it's not like this was a message that said, man those monkeys really screwed up the MCAS or something. I t…

>> Yeah. As the company, you don't want emails like that coming out Which, honestly shocked me they were sending emails like that in the first place. Talk among yourselves at the lunch table, complain in private and try to talk to someone in management who will listen. It was 2018 for god's sake. Do these engineers still not know how stupid it is to be sending emails like that around the company? Maybe it just highli…

But the emails ("designed by clowns", "wouldn't put my family on it") are just the symptom. Even if the whole engineering division had kept its mouth firmly shut the aircraft would still have been designed by clowns, and no one's family should be put on it. This is shared reality. The goal should be to prevent such commentary by picking up on well-founded engineering concerns before management commits to building a product that is not viable because it cannot perform.

Re: Boeing fired midlevel executive following embarrassing emails

#48
post #10

Earlier quoted context omitted.

Yeah. As the company, you don't want emails like that coming out, but getting rid of messages like that damages the so called safety culture. I think a good answer as a CEO would be to tell managers to be more careful in emails, but no real punishment. However, the criticism in the emails was pretty low content, it's not like this was a message that said, man those monkeys really screwed up the MCAS or something. I t…

>> Yeah. As the company, you don't want emails like that coming out Which, honestly shocked me they were sending emails like that in the first place. Talk among yourselves at the lunch table, complain in private and try to talk to someone in management who will listen. It was 2018 for god's sake. Do these engineers still not know how stupid it is to be sending emails like that around the company? Maybe it just highli…

>Do these engineers still not know how stupid it is to be sending emails like that around the company?

I've started to wonder over the past few years myself: maybe in some cases they very much do, and it's not stupid at all? If you know such emails may come out in case of trouble, then it can in turn become a tool for a low level of whistleblowing/accountability in a hard situation. A lot of us are fortunate enough to not be placed in professional/personal situations where we'd see something with life-safety consequences and not be able to blow the whistle or feel comfortable walking away. But what if one were, or what if the situation is genuinely gray? Like, you get the feeling something may be off the tracks in process, and your management chain/reporting processes aren't responsive, but it's not actually at all clear from your level that it's really important. Maybe it's just you. Sending a "private" email with your concerns to a coworker over official email might be then be a good way to bookmark that. If nothing ever happens it'll forever remain an undiscovered internal email. But if things ever go so wrong that the company actually faces subpoenas from the government over it than there will be a record.

I mean, what you're saying seems to imply that the engineers should have been concerned about keeping Boeing's bad behavior private right? Well, should they? Yeah the company under its modern McDonnell Douglas leadership certainly doesn't want emails like that coming out following the deaths of hundreds of people due to a bunch of company blunders. But I don't think it follows that engineers shouldn't want emails like that coming out. If they're angry enough, they may even actively want such emails to reveal exactly how bad things had gotten internally, in ways that really would embarrass leadership in a newspaper headline or Congressional hearing.

Re: Boeing fired midlevel executive following embarrassing emails

#49
post #7

Earlier quoted context omitted.

I don't know why people comment with archive links for WSJ articles that were in the print edition https://www.morningstar.com/news/dow-jones/202002128400/boei...

Because most HN readers don't have access to the print edition.

I suppose I should have been clearer. Dow Jones republishes all WSJ articles that make it to the print edition. The Morningstar website shows those. It is an ad supported way for people to read these articles without a subscription which still financially supports journalism.

Re: Boeing fired midlevel executive following embarrassing emails

#50
post #23

Earlier quoted context omitted.

Perhaps related: https://orgprepdaily.wordpress.com/2007/04/22/on-keeping-you... This is a chemist's view from the trenches. A manager who hasn't been brought up in the engineering mindset wouldn't even be able to understand any of the points in that blogpost, which partially explains the trouble that pharmaceutical companies are finding themselves in. You cannot bribe or cheat observable reality.

As an engineer, I sort of disagree with this. Doing a shoddy job and trying to get away with it is inexcusable, but "good enough" is the gold standard in engineering. No one is helped by spending development time and money by making things better than they have to be. Sometimes you have to go with a less capable result because the alternative will take too long or cost too much to develop, or (since we're talking aer…

> "good enough" is the gold standard in engineering.

This doesn't really make sense given any common meaning of good enough. A well engineered system or product is optimized. If you want to say that good enough means solving the inherent tradeoffs between safety margins and cost with careful design and precise specs, then you're not talking about the same thing as that blog post, nor would that accurately describe the way Boeing appears to design commercial aircraft nowadays.

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