>is there any massive online firm that does any of the horrible things its users have documented it doing?
The multibillion dollar one I'm currently suing for doing horrible documented things to me (Thimes Solutions Inc vs TP-Link et al, also mentioned elsewhere in this thread)
I'm not particularly pro or anti corporate. It depends on the individual case. In these cases, I know a lot about the topics from personal experience or extensive research (re Amazon, extensive personal experience, re Youtube, research: you'll note I linked a post of mine from almost a year ago that is sourced extensively on the topic).
The standard media narrative is laughably wrong in both cases, and, I assume based on Gell-mann amnesia is similarly wrong in cases I don't have extensive knowledge about. Whenever I comment accusing the media or others of getting it wrong, I try to stick to pointing out the facts that can be easily sourced. And yet, I constantly see people apparently determined to back up the prevailing narrative. Even on this thread, someone replied to my post with sources with outdated information (that money is not escrowed and that content ID can't be disputed).
Amazon does plenty of horrible things as well. The most corrupt I've seen is asking sellers for invoices purportedly to prove authenticity and using those to go around the seller and source from their supplier, but there's plenty of others. Here's links to articles I've submitted that are anti-Amazon or at least pointing out issues with or abuse of their system: https://news.ycombinator.com/item?id=21484250, https://news.ycombinator.com/item?id=21127715, https://news.ycombinator.com/item?id=20834972, https://news.ycombinator.com/item?id=20716059, https://news.ycombinator.com/item?id=20615756, https://news.ycombinator.com/item?id=20404674, https://news.ycombinator.com/item?id=19865355, https://news.ycombinator.com/item?id=17999282
But instead of focusing on those documented abuses, all too often I see people pushing conspiracy theories about how Amazon supposedly can't track commingled inventory. And even when I point out that their policy explicitly says otherwise and that it's actually rather trivial to track, people right here on HN have asserted that they must be lying without any evidence.
People have a right to their own opinions, but not to their own facts.