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Mailgun Acquires Mailjet

mailgun.com

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Re: Mailgun Acquires Mailjet

#41

Post by LeonM »

thefounder wrote: post #36

Both services are trash. Maillgun in particular holds emails even for days and reports them as sent. Apparently it's a "security" feature.

If you bring a letter to to post office, you have sent it, but that does not mean it is delivered. It takes the postal service some time before the letter is eventually delivered. during that time the letter is sent, but not delivered. Email works exactly like paper mail.

If there is a security related issue on the receiver side (like an expired certificate), the sender (Mailgun) may hold the email and retry a couple of times. Eventually the issue may get resolved and the email will be delivered, or the sender may choose to deliver the email without encryption (unless MTA-STS is used, of course). During this whole process the email is sent, but not delivered.

I understand that the status 'sent' may be confusing to you, but calling the companies 'trash' just because the email protocol from 1982 does not uphold your standards is a bit harsh.

Re: Mailgun Acquires Mailjet

#42

Post by anothaone »

jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

Similar thing happened to me as well. I added another domain for a completely different project and their spam detection locked my account completely, including my main project I've been using for a long time before without any issues.

Got account unlocked after six hours of downtime though, but I changed email provider since then.

Re: Mailgun Acquires Mailjet

#43

Post by mailjetUS »

1123581321 wrote: post #26

I hope this means the MJML project was part of the acquisition reason (it underlies their builder) and won’t see its support reduce.

MJML will definitely continue to be prioritized at both Mailjet and Mailgun as it's a big part of our product and brand.

For those who don't know MJML: https://mjml.io

Re: Mailgun Acquires Mailjet

#44

Post by jadbox »

meritt wrote: post #34
jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

> our customers cannot contact us at all I thought mailgun was for delivering emails? How/why are they your MX?

They provide MX forwarding for delivery, but we use them because it saves us from having to buy a per user email account with gsuite or outlook. It's a little bit of a hassle/hack, but it works well enough in practice. I use a free gmail account that receives forwarded emails from Mailgun, and I can respond via mailgun smtp within gmail.

Re: Mailgun Acquires Mailjet

#45

Post by jadbox »

anothaone wrote: post #42
jadbox wrote: post #31

Fair warning, just this week Mailgun locked my account due to random "spam" detection. We only send unique hand created emails and have only sent to about 200 unique users over the last few months. Because our account is locked, our customers cannot contact us at all and we can't reach out to them. It's been 3 days and our support messages have gone unanswered. Hopefully this gets cleared up real soon. I kind of feel…

Similar thing happened to me as well. I added another domain for a completely different project and their spam detection locked my account completely, including my main project I've been using for a long time before without any issues. Got account unlocked after six hours of downtime though, but I changed email provider since then.

What did you change to?

Re: Mailgun Acquires Mailjet

#46

Post by thrownblown »

nullspace wrote: post #38
meritt wrote: post #34

Earlier quoted context omitted.

> our customers cannot contact us at all I thought mailgun was for delivering emails? How/why are they your MX?

They are actually one of the few services that u can use for programmatically receiving emails. When it works, it just works - but unfortunately the spam thing bit us as well. Fortunately we were able to get it resolved quickly

I use MG for automated email intake too, but I also use sparkpost as a backup email intake.

Re: Mailgun Acquires Mailjet

#47

Post by usaphp »

heydenberk wrote: post #6

Semi-related: If you are in the market for an email provider for transactional emails, I encourage you to use Postmark. It's a developer focused company with a simple pricing model and great documentation, and their IPs tend to have great reputation scores. I don't work for them, but I switched from one of these two and am very happy I did.

I’ve been using postmark and they’ve been amazing, never had any issues with them. I used to use sendgrid, but had lots of problems with deliverability, never had any issues wish postmark so far.

Link to postmark since it’s kind of hard to find on google: https://postmarkapp.com/

Re: Mailgun Acquires Mailjet

#49

Post by pascal07 »

heydenberk wrote: post #6

Semi-related: If you are in the market for an email provider for transactional emails, I encourage you to use Postmark. It's a developer focused company with a simple pricing model and great documentation, and their IPs tend to have great reputation scores. I don't work for them, but I switched from one of these two and am very happy I did.

Hey everyone, I'm the product manager at Postmark, and it's great to see all these stories. I'd love to find out a bit more about how y'all use the product. I can definitely send some T-shirts and other swag your way as well. If you're interested in telling your story, reach out to support and tell them you came from this thread! https://postmarkapp.com/support

Re: Mailgun Acquires Mailjet

#50

Post by wastedhours »

rglover wrote: post #15
heydenberk wrote: post #6

Semi-related: If you are in the market for an email provider for transactional emails, I encourage you to use Postmark. It's a developer focused company with a simple pricing model and great documentation, and their IPs tend to have great reputation scores. I don't work for them, but I switched from one of these two and am very happy I did.

Second this. Postmark is hands down one of the best developer products I've ever come across (on par with Stripe in terms of quality).

They were one of the first third-party APIs I implemented when I started building things properly - very polished, very easy to onboard and I remember being extremely impressed by the simplicity once it was going.
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