I've been evaluating PM/bug-tracker apps lately. I'm in a unique scenario, maybe an interested party could give me some guidance: I build WP sites for a local design agency (my client) who designs the theme for their client. I have 2-3 subcontractors that I work with to build these sites. Building the site needs to be managed like a "project". Once launched, I want to give my client AND their client the ability to cr…
That said, if you're using the service desk stuff from Jira I might stay with it. I understand the pain of having to administer Jira and how it creates project-specific EVERYTHING on the backend (workflows, et al.) but it's great for end users and it's super flexible.