> a Poisson process is a memoryless process that assumes the probability of an arrival is entirely independent of the time since the previous arrival. In reality, a well-run bus system will have schedules deliberately structured to avoid this kind of behavior: buses don't begin their routes at random times throughout the day, but rather begin their routes on a schedule chosen to best serve the transit-riding public.…
This real world example still doesn't perfectly match the theory. For example, if there was no call for a long time, it may indicate that it's some special day or the phone line is malfunctioning or whatever and it could mean that the next call is probably further in the future than the model would say.