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Starting an ISP: Deploying Fiber

chrishacken.com

41–50 of 67 posts

Re: Starting an ISP: Deploying Fiber

#41
post #8

Have you ever tried WeFunder or similar crowdfunded mechanisms to raise money? I would invest a few thousand at generous terms to support you guys and the mission, and I’m sure many others would too.

Can't imagine it would be worth the investor liability/risk for a couple $k.

It’s crowdfunding. He would raise hundreds of thousands or millions.

Re: Starting an ISP: Deploying Fiber

#42
post #39

Earlier quoted context omitted.

If it's anything like the smaller ISP's in my area, his advantages are: - Vastly superior customer service - Simpler contracts; straight fee-for-service without any bullshit - Likely better price overall

From my real-world testing, you shouldn't really expect to get more than 30-40 Mbps down and 5 Mbps up in a typical scenario. If you're competing with DSL, For the most part, he isn’t competing with DSL. He is competing with cable. It looks like Comcast does service the area. Another thing that stands out was that the article mentioned he was paying $1000 for a “ From the link on what’s available in Scranton, it look…

I don't have an answer for your question, but I believe you've misquoted the article. It was <$1000 for a 1Gbps circuit, not $1000 for a <1Gbps circuit.

Re: Starting an ISP: Deploying Fiber

#43
post #39

So what is his competitive advantage over the incumbent providers - the cable company and the phone provider? Is he offering service in areas they aren’t? https://www.broadbandsearch.net/service/pennsylvania/scranto...

If it's anything like the smaller ISP's in my area, his advantages are: - Vastly superior customer service - Simpler contracts; straight fee-for-service without any bullshit - Likely better price overall

I've met Chris and I told him that if I didn't live so far outside of the city I would be happy to pay him for service to my home. I have decent speeds through Comcast but their customer service is atrocious. Telcos have a monopoly in most areas and they know it and act accordingly.

Re: Starting an ISP: Deploying Fiber

#44
post #34

I enjoyed reading the first part of this last year, and was thinking of it recently. As someone who built a bootstrapped company from $40k/y revenue through $3.5M/year over 14 years, before we were shot in the head by our bank, I was thrilled to hear that you were doing something like this, but concerned over the many potholes (pun, I guess, intended) you were going to encounter. One of the biggest ones that was an e…

>I'm rooting for you, and like you, I had every ounce of skin in the game. My retirement, my daughters college. Everything.

>Understand that things don't always work out the way you intend. Starting over when you are my age is very hard. Consider me as a cautionary tale.

I'm pulling for him too, but I have the awful feeling that I'm reading the story of a guy blowing his savings, ruining his credit, and maybe taking mom down with him.

Re: Starting an ISP: Deploying Fiber

#45
post #44
post #34

I enjoyed reading the first part of this last year, and was thinking of it recently. As someone who built a bootstrapped company from $40k/y revenue through $3.5M/year over 14 years, before we were shot in the head by our bank, I was thrilled to hear that you were doing something like this, but concerned over the many potholes (pun, I guess, intended) you were going to encounter. One of the biggest ones that was an e…

>I'm rooting for you, and like you, I had every ounce of skin in the game. My retirement, my daughters college. Everything. >Understand that things don't always work out the way you intend. Starting over when you are my age is very hard. Consider me as a cautionary tale. I'm pulling for him too, but I have the awful feeling that I'm reading the story of a guy blowing his savings, ruining his credit, and maybe taking…

I started out in the ISP industry, back in the mid-90's. This was back in the dialup / T1 days. I can't imagine doing it now...

Re: Starting an ISP: Deploying Fiber

#46
post #39

Earlier quoted context omitted.

If it's anything like the smaller ISP's in my area, his advantages are: - Vastly superior customer service - Simpler contracts; straight fee-for-service without any bullshit - Likely better price overall

I've met Chris and I told him that if I didn't live so far outside of the city I would be happy to pay him for service to my home. I have decent speeds through Comcast but their customer service is atrocious. Telcos have a monopoly in most areas and they know it and act accordingly.

Yes Comcast is the definition of poor customer service. We were forced to have them when we lived in an apartment. I haven’t had any issues with the customer service I received from AT&T and before that Bellsouth. But I also use OTT providers for TV service.

AT&T Fiber in my experience is a lot more reliable than Comcast ever was. Even thier old DSL was reliable.

My mom has had DSL for years in the small town I grew up in. She got cable internet when I stayed there for the summer because I needed more speed to work remotely. But she decided to keep both. The cable for better speeds and she said after 50 years of dealing with the phone company and 40 years dealing with cable, she trusts the phone company’s reliability more.

If a smaller ISP could offer the reliability of the incumbents, I might switch just to support them, but they would have to do a lot to gain my trust.

Re: Starting an ISP: Deploying Fiber

#47
post #34

I enjoyed reading the first part of this last year, and was thinking of it recently. As someone who built a bootstrapped company from $40k/y revenue through $3.5M/year over 14 years, before we were shot in the head by our bank, I was thrilled to hear that you were doing something like this, but concerned over the many potholes (pun, I guess, intended) you were going to encounter. One of the biggest ones that was an e…

Do you have a write-up available about the circumstances that led to your bank issues? I'm very interested in that read.

Re: Starting an ISP: Deploying Fiber

#48
As a one-time dabbler in the local ISP business I found this fascinating but I also wanted to scream "Nooooo...stop" as I read! There are contractors who spend every day digging up streets, laying conduit. FFS use one of them to do the job rather than messing around looking for a Bobcat with the right Diamond saw attachment. Another thing I'd worry about is that there may be fiber in the ground or on poles already in this area -- currently not being used because there isn't a big enough market for service. In our town I am asked from time to time if the city should pay to "drop a fiber conduit in a trench they already dug for some other purpose, because this town has no fast Internet". I take them outside, point up at the fiber bundles running all around town on poles...

Re: Starting an ISP: Deploying Fiber

#50

As a one-time dabbler in the local ISP business I found this fascinating but I also wanted to scream "Nooooo...stop" as I read! There are contractors who spend every day digging up streets, laying conduit. FFS use one of them to do the job rather than messing around looking for a Bobcat with the right Diamond saw attachment. Another thing I'd worry about is that there may be fiber in the ground or on poles already in…

I’m already well aware there’s fiber on poles here. The difference is, their network isn’t built to support FTTH, it’s built to support a few larger enterprises that are willing to pay $3,000/m for a circuit. Name one person that doesn’t want fiber internet. Saying there isn’t a big enough market for service when literally every single household and business purchases internet is ridiculous.

We already have 60% of the street we just cut up signed up for service.

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