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GDPR and automated email marketing

gdprhq.io

41–50 of 82 posts

Re: GDPR and automated email marketing

#41

As someone who doesn't deal with Europe much... CASL here in Canada seems to have similar rules. Would following CASL automatically mean it follows GDPR?

The UK has had data protection laws for years, people aren't scared of GDPR because it finally provides laws, they're scared because they actually look enforceable.

People are scared because of the $4M fine for offense

Re: GDPR and automated email marketing

#42
post #40

This is going to be fun when election times come in europe. Here we get a lot of unsolicited email from candidate MPs , and i m certain most of them bought/found the addresses from dubious/illegal sources.

The Canadian anti-spam legislation goes so far as to have a specific carve-out for political emails that solicit money [1]. I joined each of the big 3 parties during their leadership campaigns and they all have a practice of ignoring unsubscribe requests, and passing your email address around internally or signing you up to new lists. It’s pretty gross.

[1] https://crtc.gc.ca/eng/com500/faq500.htm

Re: GDPR and automated email marketing

#43
post #8

As somebody who has hated spam for years, I can only wish that I were in the EU. There is a whole swathe of companies that is somewhere between casual and negligent with email addresses, and it would be my distinct pleasure to have a stick like GDPR to beat them with.

Spammers don’t tend to operate from first-world jurisdictions. (When they do, CAN-SPAM is decent about requiring working unsubscribe buttons). Spam is not a problem you can solve with regulation.

Mostly true, but I would say that - while regulation certainly shouldn't be the primary tool used to fight spam, it can help discourage bad behavior within a jurisdiction, and can reduce spam load a bit. Mostly by secondary effects (e.g., an email service provider says to their customers, "here's the legal standard, we need you to adhere to this").

Re: GDPR and automated email marketing

#44
post #8

As somebody who has hated spam for years, I can only wish that I were in the EU. There is a whole swathe of companies that is somewhere between casual and negligent with email addresses, and it would be my distinct pleasure to have a stick like GDPR to beat them with.

Spammers don’t tend to operate from first-world jurisdictions. (When they do, CAN-SPAM is decent about requiring working unsubscribe buttons). Spam is not a problem you can solve with regulation.

Spam is a problem that can only be fixed by Tony Soprano types.

But the government probably wouldn't like that very much.

Re: GDPR and automated email marketing

#45

Earlier quoted context omitted.

Sorry to break it to you, but having live both in EU, and now in the US, I still got more email spam from France. Laws like this are broad and overreaching, but they are rarely enforced.

Have you complained to the regulator? I'm not in France, but it has generally worked for me.

Today, I requested assistance from the authority for the first time.

And I’m eager to see how my request will be handled.

Do you have any suggestion? You seem pretty accustomed to it.

Re: GDPR and automated email marketing

#46
post #8

As somebody who has hated spam for years, I can only wish that I were in the EU. There is a whole swathe of companies that is somewhere between casual and negligent with email addresses, and it would be my distinct pleasure to have a stick like GDPR to beat them with.

Spammers don’t tend to operate from first-world jurisdictions. (When they do, CAN-SPAM is decent about requiring working unsubscribe buttons). Spam is not a problem you can solve with regulation.

Most of promotional email I get is from local businesses operating in my own town. And each time I unsubscribe it feels like my email gets handed over to the next mailing list of a similar business. Recurring topic is "art galleries" and "event venues". I'm pretty sure GDPR can help with that. And, also, possibly related to GDPR: I already got couple emails asking to confirm I want to continue receiving emails. Chances are this is related to building the verified opt-in list this article mentions.

Re: GDPR and automated email marketing

#47
post #33
post #30

Earlier quoted context omitted.

The three dots you omitted actually have this relevant text: To customize what's included in this email, who gets it, or to unsubscribe, set your Message center preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. To learn more, please read our Privacy Statement.

Is there a direct link to the relevant part of their website to actually do that? If not, then it's not good enough.

Yes, there is. The words "set your Message center preferences" are a link.

Re: GDPR and automated email marketing

#48
post #36
post #30

Earlier quoted context omitted.

The three dots you omitted actually have this relevant text: To customize what's included in this email, who gets it, or to unsubscribe, set your Message center preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. To learn more, please read our Privacy Statement.

It's actually >This message from Microsoft is an important part of a program, service, or product that you or your company purchased or participates in. Microsoft respects your privacy. Please read our Privacy Statement. with no option to unsubscribe

Weird. The above is quote from the Office 365 Message. I only have very old Azure messages as I have unsubscribed from the mail.

Just to make it clear - I'm not working for Microsoft or anything like that.

Re: GDPR and automated email marketing

#49

Earlier quoted context omitted.

Have you complained to the regulator? I'm not in France, but it has generally worked for me.

Today, I requested assistance from the authority for the first time. And I’m eager to see how my request will be handled. Do you have any suggestion? You seem pretty accustomed to it.

Which authority specifically? My experience is with two Portuguese regulators (one of Data Protection, other of Telecommunications). The first was pretty good, the second required a bit of insistence to prevent them from closing the matter after the company sent a reply that said nothing, but both worked out with nothing more than a few emails.

Re: GDPR and automated email marketing

#50
I hope this stops Sparkpost. Most of spam I receive is traceable back to them. Sure I forward it to abuse@ and few times I received open ticket receipt. They followed up few times then completely ignored my further request for info or status updates. These days I don't even receive new ticket or any kind of confirmation. I started forwarding those to FBI and FCC, but I'm sure they too busy.

It seems that yahoo really loves Sparkpost spam that goes straight to my mailbox even when sender domain is no-existent, not to mention any DKIM or SPF records; gmail is much better at catching those.

This is my experience for the last 2 years.

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